We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122404 results
-
Decision Reference DRN-3430344
15 Sep 2022 RLUM Limited UpheldInvestmentsDRN-3430344 The complaint Mrs M has complained that she was given unsuitable advice by RLUM Limited to invest in unit trusts. What happened In August 1994, Mrs M was advised to invest £3,600 in the UK Income with Growth Trust and was advised to invest a further £3,000 in December 1994 in t... (5 pages)View decision -
Decision Reference DRN-3581915
15 Sep 2022 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-3581915 The complaint Mr H complains The Co-operative Bank plc (COOP) acted unfairly when it blocked his bank account. What happened Mr H says following a successful tribunal he had a lump sum deposited with a local financial institution. Mr H says this account was restricted to a maxi... (3 pages)View decision -
Decision Reference DRN-3703952
15 Sep 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3703952 The complaint A company, which I’ll refer to as “P”, complains that National Westminster Bank Plc (“NatWest”) unfairly defaulted its Bounce Back Loan. One of P’s directors, Mr P, brings the complaint on the company’s behalf. What happened P banked with NatWest and, in May 2020,... (3 pages)View decision -
Decision Reference DRN-3693808
15 Sep 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3693808 Complaint Mr S has complained about a personal loan Everyday Lending Limited (trading as “Everyday Loans”) provided to him. He says that he wasn’t in a position to repay his loan without borrowing further. Background Everyday Loans provided Mr S with a loan for £3,500.00 in Nov... (3 pages)View decision -
Decision Reference DRN-3610836
15 Sep 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3610836 The complaint Mr W is unhappy that TSB Bank plc froze his account for six days without warning him. What happened TSB blocked two of Mr W’s outgoing transactions due to fraud concerns. When Mr W called and verified the transactions successfully, but he was then told his account... (2 pages)View decision -
Decision Reference DRN-3662974
15 Sep 2022 FCE Bank Plc UpheldConsumer CreditDRN-3662974 The complaint Mr O complains that a new van supplied to him under a hire purchase agreement with FCE Bank Plc wasn’t of satisfactory quality. What happened Mr O acquired a new van in March 2020 financed through a hire purchase agreement with FCE. In October he brought a complai... (6 pages)View decision -
Decision Reference DRN-3662489
15 Sep 2022 LEBC Group Limited UpheldInvestmentsDRN-3662489 The complaint Mr R complains that LEBC Group Limited didn’t carry out an annual review of his investments. What happened Mr R held investments on a platform which were serviced by LEBC on a discretionary basis. Mr R says the annual review due during 2020 didn’t take place. LEBC... (2 pages)View decision -
Decision Reference DRN-3691301
15 Sep 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3691301 The complaint Mr S complains that Bank of Scotland plc trading as Halifax (“BOS”) acted irresponsibly in providing him with overdraft facilities and increasing his limit. What happened Mr S held two accounts with overdraft facilities with BOS. In May 2016 BOS agreed to increase... (3 pages)View decision -
Decision Reference DRN-3609455
15 Sep 2022 Studio Retail Limited UpheldConsumer CreditDRN-3609455 The complaint Mrs Y, who is represented by a third party, says Studio Retail (“Studio Retail”), trading as Ace, irresponsibly lent to her. She has requested that interest and late payment charges she paid on the account from October 2016 be refunded. What happened This complain... (4 pages)View decision -
Decision Reference DRN-3689725
15 Sep 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3689725 The complaint Mr M has complained about the charges that Bank of Scotland plc (“BOS”) applied to his account when he was in financial difficulty. What happened Mr M complained to BOS about the charges applied to his account in February 2019. BOS agreed to refund £100 in fees a... (3 pages)View decision
