We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3487259
5 Jan 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-3487259 The complaint Mr B complains that ReAssure Limited failed to complete the transfer of his pension savings to another provider in a timely manner. What happened Mr B originally held pension savings with Legal and General. In September 2020 Mr B’s pension savings, and those of ma... (4 pages)View decision -
Decision Reference DRN-3465774
5 Jan 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-3465774 The complaint Mrs B complains that ReAssure Limited failed to complete the transfer of her pension savings to another provider in a timely manner. What happened Mrs B originally held pension savings with Legal and General. In September 2020 Mrs B’s pension savings, and those of... (5 pages)View decision -
Decision Reference DRN-3848293
5 Jan 2023 QIC Europe Ltd UpheldInsuranceDRN-3848293 The complaint Miss B has complained about how QIC Europe Ltd (QIC) dealt with a claim under her home insurance policy. References to QIC include companies and contractors acting on its behalf. What happened Miss B contacted QIC when a leak from a toilet damaged her home. Miss B... (2 pages)View decision -
Decision Reference DRN-3880185
5 Jan 2023 1plus1 Loans Limited UpheldConsumer CreditDRN-3880185 The complaint Mr B complains 1Plus1 Loans Limited lent to him irresponsibly. What happened In September 2016 Mr B applied for, and was given a loan for £1,250, which was repayable over a period of 12 months. The repayments were around £128 a month. In March 2017 Mr B was given ... (4 pages)View decision -
Decision Reference DRN-3865208
5 Jan 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3865208 The complaint Mr H is unhappy National Westminster Bank Plc (NatWest) restricted his accounts which meant he couldn’t access the funds contained within them. During this time NatWest wouldn’t give him any indication as to what was happening and why it had done this. This decis... (2 pages)View decision -
Decision Reference DRN-3865216
5 Jan 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3865216 The complaint Mr and Mrs H are unhappy National Westminster Bank Plc (NatWest) restricted their accounts which meant they couldn’t access the funds contained within them. During this time NatWest wouldn’t give them any indication as to what was happening and why it had done thi... (2 pages)View decision -
Decision Reference DRN-3880580
5 Jan 2023 U K Insurance Limited UpheldInsuranceDRN-3880580 The complaint Ms L complains that U K Insurance Limited (“UKI”) has unfairly handled a claim made under her legal expenses insurance (LEI). References to Ms L and UKI will at times refer to respective agents or representatives. What happened The background of the complaint is w... (3 pages)View decision -
Decision Reference DRN-3863229
5 Jan 2023 Society of Lloyd's UpheldInsuranceDRN-3863229 The complaint Mr and Mrs O complain that Society of Lloyd's declined their claim on their building warranty following damage to their tiled floor. What happened Mr and Mrs O bought a new build property that came with a ten year structural warranty. In November 2021 they ma... (3 pages)View decision -
Decision Reference DRN-3878372
4 Jan 2023 British Gas Insurance Limited UpheldInsuranceDRN-3878372 The complaint Mr H complains about British Gas Insurance Limited (“British Gas”) for failing to identify extensive corrosion to his water tank. He wants British Gas to refund his premiums for at least 3 years. What happened Mr H has an older style boiler, which ceased productio... (3 pages)View decision -
Decision Reference DRN-3881952
4 Jan 2023 D C Financial Limited UpheldPensions and AnnuitiesDRN-3881952 The complaint Mr E complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan. DC Financial Limited is responsible for answering this complaint and so to keep things consistent, I’l... (12 pages)View decision
