We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122404 results
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Decision Reference DRN-3596642
15 Sep 2022 AWP P&C SA UpheldInsuranceDRN-3596642 The complaint Mr and Mrs H are unhappy because AWP P&C SA hasn’t refunded the premium they paid for a single trip travel insurance policy. All reference to AWP includes its agents. What happened In early 2020, Mr and Mrs H bought a single trip travel insurance policy, under... (2 pages)View decision -
Decision Reference DRN-3703511
15 Sep 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3703511 The complaint Mr C says Santander UK Plc acted unreasonably when it refused to follow his payment instructions. What happened Mr C called Santander on 6 December 2021 to transfer £99,000 to his son. He asked to use mandate seven on his account, this had to be re-instated as it ... (2 pages)View decision -
Decision Reference DRN-3700298
15 Sep 2022 Interactive Investor Services Limited UpheldInvestmentsDRN-3700298 The complaint Ms W complains that Interactive Investor Services Limited (“IISL”) purchased the wrong shares for her. She says, if she’d known she couldn’t buy shares in the company she wanted, she would have taken further advice and purchased the bond. Ms W’s complaint is about... (3 pages)View decision -
Decision Reference DRN-3703391
15 Sep 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3703391 The complaint Mr R’s complaint was initially about the administration of his pension after it was transferred from Legal and General to ReAssure Limited (‘RL’) around August 2020. He alleged maladministration, by RL, of contributions to the pension and associated poor customer ... (7 pages)View decision -
Decision Reference DRN-3699938
15 Sep 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3699938 Complaint Miss P has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says the loan was unaffordable. Background Everyday Loans provided Miss P with a loan for £2,500.00 in July 2018. This loan had an APR of 106.8% and a term o... (3 pages)View decision -
Decision Reference DRN-3620394
15 Sep 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3620394 The complaint Miss T complains that Santander UK Plc (“Santander”) applied fees and charges to her current account after a Debt Relief Order (“DRO”) was put in place. What happened Miss T held an account with Santander with a £500 overdraft facility. In January 2019 Miss T appl... (2 pages)View decision -
Decision Reference DRN-3703404
15 Sep 2022 Peter Best Insurance Services Limited UpheldInsuranceDRN-3703404 The complaint Ms L complains that Peter Best Insurance Services Limited (“PBIS”) referred her to an accident management company (“AMC”) for credit hire and repair when her car was damaged, who didn’t handle her claim well. What happened In 2019 Ms L’s parked car was hit by a th... (8 pages)View decision -
Decision Reference DRN-3698167
15 Sep 2022 Morses Club PLC UpheldConsumer CreditDRN-3698167 The complaint Mrs B complains that Morses Club PLC (Morses) gave her loans she couldn’t afford to repay. Mrs B also says at the time she applied for the loans she was on maternity leave and had significant adverse information on her credit file including County Court Judgements... (8 pages)View decision -
Decision Reference DRN-3703039
15 Sep 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3703039 The complaint Mr M complains that Revolut Ltd (“Revolut”) submitted a chargeback (on his behalf) in respect of a transaction he didn’t dispute, and this caused him to suffer a loss, distress and inconvenience. What happened On 2 December 2021 Mr M purchased a game from a compan... (4 pages)View decision -
Decision Reference DRN-3640340
14 Sep 2022 U K Insurance Limited UpheldInsuranceDRN-3640340 The complaint Mr L complains about U K Insurance Limited (“UKI”) regarding repair work which was done by an agent of UKI following a leak at Mr L’s home. He wants UKI to pay for repairs to be done to the affected area. What happened Mr L previously had a claim with UKI for a le... (2 pages)View decision
