We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3454840
11 May 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3454840 The complaint Miss C complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk irresponsibly gave her an unaffordable loan. What happened This complaint is about a loan MoneyBoat provided to Miss C as follows: Date Taken Loan status Instalments Amount Monthly R... (4 pages)View decision -
Decision Reference DRN-3473104
11 May 2022 Cheetham Jackson Ltd UpheldInvestmentsDRN-3473104 The complaint Mr W complains about the transfer of his investments by Cheetham Jackson Ltd, referred to as “Cheetham” or “the business”. In summary, he says: More should’ve been done by the business to mitigate his loss. He’s unhappy about the way his fund has been managed. ... (6 pages)View decision -
Decision Reference DRN-3441092
11 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3441092 Complaint Mrs S has complained about loans AvantCredit of UK, LLC (“Avant Credit”) provided to her. She says the loans were unaffordable. Background Avant Credit provided Mrs S with an initial loan for £2,000.00 in April 2014. This loan was due to be repaid in 18 monthly instal... (3 pages)View decision -
Decision Reference DRN-3472981
11 May 2022 Zurich Insurance PLC UpheldInsuranceDRN-3472981 The complaint Mr M is unhappy with Zurich Insurance PLC’s (Zurich) handling and settlement of a claim made under his commercial landlord property insurance policy. What happened Mr M owns a property which he lets out to tenants. In March 2014, damp and water ingress was reporte... (7 pages)View decision -
Decision Reference DRN-3372812
11 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3372812 Complaint Mr B has complained about loans AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loans were unaffordable. Background Avant Credit provided Mr B with an initial loan for £2,000.00 in August 2014. This loan was due to be repaid in 24 monthly instalme... (3 pages)View decision -
Decision Reference DRN-3467997
11 May 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3467997 Complaint Mr G complains Madison CF UK Limited (trading as “118 118 Money”) unfairly lent to him. Background 118 118 Money provided Mr G with a loan for £2,000.00 in November 2020. This loan was due to be repaid in 36 monthly instalments of just over £90. One of our adjudicator... (2 pages)View decision -
Decision Reference DRN-3411792
10 May 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3411792 The complaint Ms M complains about Royal & Sun Alliance Insurance Limited (“RSA”) for the way it has offered to settle her insurance claims. She wants RSA to increase its offer of settlement to match the quotes she has received from her preferred contractors. What happened ... (4 pages)View decision -
Decision Reference DRN-3381169
10 May 2022 Chaucer Insurance Company Designated Activity Company UpheldInsuranceDRN-3381169 The complaint Mr K and Ms K are unhappy that Chaucer Insurance Company Designated Activity Company declined a claim they made on their travel insurance policy. What happened Mr K, Ms K and their family were due to go on holiday to an island I’ll refer to as ‘T’ in October 2020.... (4 pages)View decision -
Decision Reference DRN-3413206
10 May 2022 Hoist Finance UK Limited UpheldConsumer CreditDRN-3413206 The complaint Ms H is unhappy that Hoist Finance UK Limited didn’t provide her with the documents she requested. What happened In May 2013, Hoist bought a debt in Ms H’s name from a business I will refer to as “O”. In March 2021, Ms H asked for a statement of account as she’d b... (2 pages)View decision -
Decision Reference DRN-3272056
10 May 2022 TenetLime Ltd UpheldInvestmentsDRN-3272056 The complaint Mrs K and Mr K complain about the service they received from TenetLime Ltd when arranging a joint life and critical illness policy in 2021. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are... (2 pages)View decision
