We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
-
Decision Reference DRN-3450187
10 May 2022 Barclays Bank Plc UpheldBanking and PaymentsDRN-3450187 The complaint F isn’t happy with the service it received from Barclays Bank Plc trading as Barclaycard in regard to a number of issues. What happened F has a credit account with Barclays. In December 2020, F received notice from Barclays that the credit limit on its account had... (3 pages)View decision -
Decision Reference DRN-3472726
10 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3472726 The complaint Mr S complains about a loan provided to him by Everyday Lending Limited, trading as Everyday Loans, (“ELL”), which he says was unaffordable. Mr S’s complaint has been brought to this service on his behalf by a claims’ management company. But for ease, I shall refe... (6 pages)View decision -
Decision Reference DRN-3200969
10 May 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3200969 The complaint Mrs W complains that National Westminster Bank plc misplaced her safety deposit box and several valuable items have not been returned to her. What happened Mrs W had a safety deposit box with NatWest. She says she last accessed the box in April 2019. She made an a... (4 pages)View decision -
Decision Reference DRN-3472702
10 May 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3472702 The complaint Mr E has complained that Great Lakes Insurance SE (Great Lakes) refused a claim that he made on his mechanical breakdown insurance cover as it said the policy was no longer in place. What happened Mr E purchased a mechanical breakdown... (3 pages)View decision -
Decision Reference DRN-3304614
10 May 2022 Startline Motor Finance Limited UpheldConsumer CreditDRN-3304614 The complaint Mr H is unhappy with how Startline Motor Finance Limited dealt with his request for assistance as a result of the Coronavirus (Covid-19) pandemic. What happened In October 2018, Mr H was supplied with a used car through a hire purchase agreement with Startline. He... (4 pages)View decision -
Decision Reference DRN-2869096
10 May 2022 Equifax Limited UpheldConsumer CreditDRN-2869096 The complaint Mr P complains that Equifax Limited recorded his sibling’s information on his credit file. What happened Mr P contacted Equifax after his brother found details had been shared across their credit files. Equifax took steps to amend Mr P’s credit file and remove any... (2 pages)View decision -
Decision Reference DRN-3436369
10 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3436369 The complaint Mr M, through his representative, complains that Everyday Lending Limited, trading as Everyday Loans, lent to him irresponsibly. What happened From what I’ve seen, Mr M was given the following loans by Everyday Lending: Date taken Amount Term Monthly repayment Loa... (4 pages)View decision -
Decision Reference DRN-3405393
10 May 2022 PayPal (Europe) Sarl et Cie SCA UpheldConsumer CreditDRN-3405393 The complaint Mr S complains that PayPal (Europe) Sarl et Cie SCA has recorded his credit agreement as a credit card on his credit file and that it’s reduced his credit limit. What happened I issued a provisional decisional on this complaint in March 2022 in which I described w... (3 pages)View decision -
Decision Reference DRN-3438405
10 May 2022 Lex Autolease Ltd UpheldConsumer CreditDRN-3438405 The complaint Mr A complains about end of contract charges when his agreement with Lex Autolease Ltd ended. What happened In May 2018 Mr A was supplied with a car and entered into an agreement with Lex. The agreement was for 24 months. Mr A kept the car on an informal extension... (2 pages)View decision -
Decision Reference DRN-3472029
10 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3472029 The complaint Mr M complains through his representative that AvantCredit of UK, LLC lent him money on a high interest loan which he was unable to afford to repay. What happened AvantCredit provided Mr M with a loan on 20 April 2016, for £7,900, repayable in monthly instalments ... (4 pages)View decision
