We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122580 results
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Decision Reference DRN-3709460
20 Sep 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3709460 The complaint Mr K complains Santander UK Plc did not close his credit card account when he asked them to. What happened Mr K attended a branch in October 2018 and told us he’d asked for both his current account and credit card account to be closed. He paid off the full balance... (2 pages)View decision -
Decision Reference DRN-3684501
20 Sep 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3684501 The complaint Mr E complains about the redress from Bank of Scotland plc (BoS) trading as Halifax in relation to an issue with a car partly purchased by credit card. He would like further compensation than BoS has agreed to pay. What happened The details of this complaint are ... (2 pages)View decision -
Decision Reference DRN-3582395
20 Sep 2022 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3582395 The complaint Ms G complains Ikano Bank AB (publ) (Ikano) provided her with an incorrect redemption statement on her loan account and then failed to provide her with an updated settlement figure, despite several requests. What happened Ms G says she initially requested a settle... (3 pages)View decision -
Decision Reference DRN-3709061
20 Sep 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3709061 The complaint Mrs E and Mr E complain Barclays Bank UK PLC failed properly to respond to their concerns they’d treated their residential mortgage as a buy to let mortgage, wrongly disclosed their personal data, and put them in a potentially difficult position with HMRC. What ha... (3 pages)View decision -
Decision Reference DRN-3703917
20 Sep 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3703917 The complaint Mr W complains that TSB Bank plc closed his account and registered information against him with the national fraud database Cifas. What happened Mr W had two accounts with TSB. In September 2021, TSB received a report that a payment into Mr W’s account may have be... (3 pages)View decision -
Decision Reference DRN-3604440
20 Sep 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3604440 The complaint Ms W is unhappy Clydesdale Bank Plc, trading as Virgin Money, let her open a second credit card and request a balance transfer from her existing credit card when this wasn’t in fact possible. What happened In January 2021 Ms W applied for a new card as she wanted ... (3 pages)View decision -
Decision Reference DRN-3682962
20 Sep 2022 Chase de Vere Independent Financial Advisers limited UpheldInvestmentsDRN-3682962 The complaint Mrs S complains about the service received by Chase De Vere Independent Financial Advisers (“Chase De Vere”). She is unhappy with the way it dealt with the transfer and reinvestment of her investments. She is represented in her complaint by her husband, Mr S. What... (3 pages)View decision -
Decision Reference DRN-3667627
20 Sep 2022 QIC Europe Ltd UpheldInsuranceDRN-3667627 The complaint Mr and Mrs N complain QIC Europe Ltd unfairly declined their claim for damage to a shed. What happened In February 2022 Mr and Mrs N made a claim on their QIC property insurance policy. A large tree had fallen on two of their sheds. QIC considered the claim under ... (4 pages)View decision -
Decision Reference DRN-3477121
20 Sep 2022 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3477121 The complaint Mr W complains that The Royal Bank of Scotland PLC (RBS) didn’t automatically renew his debit card. And he is unhappy with some of RBS’s policies and processes. He would like compensation for the time taken in pursuing his complaint and for loss of interest in not... (2 pages)View decision -
Decision Reference DRN-3688787
20 Sep 2022 One Call Insurance Services Limited UpheldInsuranceDRN-3688787 The complaint Mr and Mrs P have complained that the broker One Call Insurance Services Limited (OCISL) incorrectly auto renewed their home insurance policy and wrongly charged a premium. What happened Mr and Mrs P bought a home insurance policy through the broker OCISL in Augus... (3 pages)View decision
