We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122580 results
-
Decision Reference DRN-3709568
20 Sep 2022 Independently East Ltd UpheldInvestmentsDRN-3709568 The complaint Mr B complains that Independently East Ltd (“IEL”) did not do what it should have done in relation to the bond it said it was going to invest his money into. What happened Mr B met with the adviser for IEL at the end of 2019 and beginning of 2020 as he wanted to i... (6 pages)View decision -
Decision Reference DRN-3623277
20 Sep 2022 Capquest Debt Recovery Limited UpheldConsumer CreditDRN-3623277 The complaint Ms S has complained that Capquest Debt Recovery Limited have been pursuing her for a debt which she says was fraudulent and was not taken out by her. What happened This complaint surrounds a catalogue account that was taken out in 2001 in a name similar to Ms S’s.... (2 pages)View decision -
Decision Reference DRN-3707398
20 Sep 2022 The Mortgage Works (UK) Plc UpheldMortgagesDRN-3707398 The complaint Mr S complains about repeated incorrect information from The Mortgage Works (UK) Plc (“TMW”). He said he’d lost faith in the company, so he moved his mortgage elsewhere. He wanted TMW to refund his Early Repayment Charge (“ERC”) and pay compensation. What happened... (4 pages)View decision -
Decision Reference DRN-3709565
20 Sep 2022 Bank of Scotland Plc UpheldMortgagesDRN-3709565 The complaint This complaint’s about a mortgage that Mr and Mrs H took out in 2020 with Bank of Scotland plc trading as Halifax. They’re unhappy that when they changed property, Halifax wouldn’t honour the same rate they’d already been offered. What happened By way of a provisi... (5 pages)View decision -
Decision Reference DRN-3709493
20 Sep 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3709493 The complaint Mr B complains that Bank of Scotland plc trading as Halifax failed to acknowledge and address his concerns after fraud was detected on his credit card account. What happened On 17 January 2022 Halifax’s fraud detection system identified three transactions on Mr B’... (3 pages)View decision -
Decision Reference DRN-3700458
20 Sep 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3700458 The complaint Ms Z says Nationwide Building Society treated her unfairly when reporting information about her account holdings with it to credit reference agencies (CRA). What happened Ms Z’s complaint involves a flex (current) account overdraft, a loan and a credit card, all h... (5 pages)View decision -
Decision Reference DRN-3662052
20 Sep 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3662052 The complaint Mr V has complained PayPal (Europe) Sarl et Cie, SCA won’t refund £5,000 for transactions he didn’t authorise. What happened In April 2021 Mr V complained to PayPal that nine transactions had been made from his account to three people he didn’t know. PayPal wouldn... (2 pages)View decision -
Decision Reference DRN-3703836
20 Sep 2022 AJ Bell Management Limited UpheldPensions and AnnuitiesDRN-3703836 The complaint Mr W complains that AJ Bell Management Limited trading as AJ Bell Investcentre (AJ Bell) incorrectly calculated how much of the Lifetime Allowance (LTA) had been used. Mr W says that led him to making further pension contributions resulting in a higher tax liabili... (5 pages)View decision -
Decision Reference DRN-3709211
20 Sep 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3709211 The complaint Mrs P complains that Barclays Bank UK PLC has not refunded her for payments from her account which she says she did not agree to. What happened Mrs P, who is represented in this complaint by her friend, Ms V, says that she was approached by a man on the street who... (3 pages)View decision -
Decision Reference DRN-3571961
20 Sep 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3571961 The complaint Mr H complains that TSB Bank plc (TSB) continues to report incorrect information to credit reference agencies. What happened Mr H has two accounts, a credit card and a current account, with TSB which are both included in a Debt Arrangement Scheme (DAS). Mr H says ... (3 pages)View decision
