We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-3588712
22 Jul 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3588712 The complaint Mr P’s complained about the amount of compensation he was offered by Barclays Bank UK PLC (“Barclays”) when a cheque paid into his account was returned as it was illegible. What happened Mr P paid a cheque for a substantial sum into his bank account. The amount w... (2 pages)View decision -
Decision Reference DRN-3566292
22 Jul 2022 ATLANTA 1 INSURANCE SERVICES LIMITED UpheldInsuranceDRN-3566292 The complaint Mr S complains that Atlanta 1 Insurance Services Limited (trading as Autonet Insurance Group) mishandled his van insurance policy. Where I refer to Autonet, I refer to the above-named company and I include employees and others insofar as I hold Autonet responsible... (3 pages)View decision -
Decision Reference DRN-3609587
22 Jul 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3609587 The complaint Mr M complains that Lloyds Bank PLC failed to credit his account with the full amount after issuing a receipt for cash deposited in a branch. What happened Mr M visited a branch of Lloyds to make a cash deposit. He didn’t know the exact amount he was depositing at... (3 pages)View decision -
Decision Reference DRN-3574152
22 Jul 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3574152 The complaint Mr M complains that Lloyds Bank PLC failed to refund transactions he didn’t recognise. What happened After receiving a fraud notification from Lloyds, Mr M reviewed historical transactions on his account. At that point he noticed a large number of transactions tha... (3 pages)View decision -
Decision Reference DRN-3605932
22 Jul 2022 Bank of Scotland Plc UpheldMortgagesDRN-3605932 The complaint Ms O complains that Bank of Scotland plc (trading as Halifax) treated her unfairly when it agreed a payment arrangement for a joint mortgage without her consent. What happened Ms O took out a mortgage with Halifax in mid-2017, with her ex-partner. Ms O separated f... (3 pages)View decision -
Decision Reference DRN-3560970
22 Jul 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3560970 The complaint Mr C has complained about his previous motor insurer AXA Insurance UK Plc because it didn’t tell him about a claim it had received notification of from a third-party. What happened Mr C was involved in a minor incident with another car in May 2021. At that time he... (2 pages)View decision -
Decision Reference DRN-3231265
22 Jul 2022 Blue Motor Finance Ltd UpheldConsumer CreditDRN-3231265 The complaint Mr D complains that a used car supplied by Blue Motor Finance Ltd (BMF) under a hire purchase agreement (HPA) is of unsatisfactory quality. What happened Mr D got the car in January 2021. He had problems a month or so later and contacted the supplying dealer after... (3 pages)View decision -
Decision Reference DRN-3610977
22 Jul 2022 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-3610977 The complaint Mr M is unhappy that American Express Services Europe Limited (AESEL) (“AmEx”) reported adverse information to his credit file. What happened Mr M had an AmEx charge card which he used regularly and to which he made regularly monthly payments without incident. In ... (3 pages)View decision -
Decision Reference DRN-3375238
22 Jul 2022 PayrNet Limited UpheldBanking and PaymentsDRN-3375238 The complaint Ms H complains about PayrNet Limited, trading as Pockit (“Pockit”) for not helping her when she was unable to access her account. He wants her balance to be transferred to her new account and compensation for her inconvenience. What happened Ms H held a bank accou... (2 pages)View decision -
Decision Reference DRN-3542977
22 Jul 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3542977 The complaint Mr E complains that Mercedes-Benz Financial Service Limited (MBFS) applied charges unfairly when his hire purchase agreement (HPA) came to an end. What happened Mr E acquired this car in May 2018. It was about four months old with less than 2,000 miles on the cloc... (4 pages)View decision
