We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122580 results
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Decision Reference DRN-3690327
16 Sep 2022 Kingswood Law IFA Limited UpheldPensions and AnnuitiesDRN-3690327 The complaint Mr D complains that advice given by Kingswood Law IFA Limited to open a self-invested personal pension to enable him to invest in high risk Unregulated Collective Investment Schemes wasn’t in his best interests. Mr D is represented in this complaint by a Claims Ma... (10 pages)View decision -
Decision Reference DRN-3674319
16 Sep 2022 British Gas Insurance Limited UpheldInsuranceDRN-3674319 The complaint Mrs T and Mr T say British Gas Insurance Limited caused damage to their property following a claim against their home emergency insurance policy. Reference to British Gas include their agents. What happened The background to the complaint is known to all parties, ... (4 pages)View decision -
Decision Reference DRN-3678604
16 Sep 2022 MD Insurance Services Limited UpheldInsuranceDRN-3678604 The complaint G complain that MD Insurance Services Limited unfairly withdrew an offer to provide a buildings warranty for a new build property they had developed. What happened The background to the complaint is well known to both parties, so I’ll provide only a brief summary ... (5 pages)View decision -
Decision Reference DRN-3689621
16 Sep 2022 Aviva Insurance Limited UpheldInsuranceDRN-3689621 The complaint Mr and Mrs R complain that Aviva Insurance Limited (Aviva) declined their claim for an escape of water, and sent emails they couldn’t access, in relation to their home buildings insurance policy. Mr and Mrs R are represented by Mr C in their complaint. I will refe... (3 pages)View decision -
Decision Reference DRN-3707504
16 Sep 2022 West Bay Insurance Plc UpheldInsuranceDRN-3707504 The complaint Miss R has complained about her car insurer, West Bay Insurance Plc in respect of repairs it completed to her car after an accident. What happened Miss R’s car was taken for repair in late August 2020 and on 7 September 2020 West Bay expected the car would be read... (2 pages)View decision -
Decision Reference DRN-3646600
16 Sep 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3646600 The complaint Mr S complains about ReAssure Limited. He says that it caused delays in transferring three of his pensions to another pension provider, ‘F’. What happened On 17 December 2020, F sent an Origo request to ReAssure to transfer three of Mr S’s pensions. One request wa... (2 pages)View decision -
Decision Reference DRN-3701126
16 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3701126 The complaint Mr L complains about delays ITI Capital Limited caused while dealing with migration of his account from another firm and issues with accessing his account. What happened Mr L says he submitted an ISA transfer from a previous firm (in administration) to ITI Capital... (3 pages)View decision -
Decision Reference DRN-3707403
16 Sep 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3707403 The complaint Mr H complains about two loans provided to him by Everyday Lending Limited, trading as Everyday Loans, (“ELL”), which he says were unaffordable. The complaint is brought to this service on Mr H’s behalf by a claims’ management company. But for ease, I shall refer ... (5 pages)View decision -
Decision Reference DRN-3664217
16 Sep 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3664217 The complaint Mr M complains Barclays Bank UK PLC (Barclays) won’t refund him for a cash machine withdrawal. What happened Mr M used a travel card top up machine, adding £10 to the travel card. Mr M checked his account later and saw £300 had been withdrawn from a cash machine a... (3 pages)View decision -
Decision Reference DRN-3217213
16 Sep 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3217213 The complaint Mr and Mrs C are unhappy with the way Union Reiseversicherung AG (‘URV’) handled a claim Mrs C made on their travel insurance policy. Any references to URV include its costs containment agents. What happened Mr and Mrs C had the benefit of an annual travel insuran... (6 pages)View decision
