We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3339145
6 May 2022 Quickly Finance Limited UpheldClaims ManagementDRN-3339145 The complaint Mrs G complains that Quickly Finance Limited trading as Fast Track Reclaim (FTR) asked her to pay their success fee for a payment protection insurance (PPI) claim she said she hadn’t authorised them to make. What happened Mrs G said she’d a successful mis-sold PPI... (4 pages)View decision -
Decision Reference DRN-3465988
6 May 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3465988 The complaint Miss R complains Loans 2 Go Limited irresponsibly lent to her. What happened Loans 2 Go approved Miss R for a £1,000 loan in December 2019. The term of the loan was 18 months with monthly repayments of approximately £230 per month. Miss R says Loans 2 Go irrespons... (3 pages)View decision -
Decision Reference DRN-2933638
6 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-2933638 The complaint Mr C and Mrs C complain Everyday Lending trading as Everyday Loans irresponsibly lent to them. What happened Mr C and Mrs C were approved for a £7,500 loan by Everyday Loans in August 2017. The term of the loan was 36 months with repayments of approximately £365 p... (3 pages)View decision -
Decision Reference DRN-3446607
6 May 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3446607 The complaint Mr G (through a representative) has complained that Indigo Michael Limited (trading as Safety Net Credit (SNC)) provided him with a credit facility he couldn’t afford to repay. What happened Mr G approached SNC for a Safety Net facility in March 2018. This was a r... (4 pages)View decision -
Decision Reference DRN-3462475
6 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3462475 The complaint Mr G complains that Barclays Bank UK PLC changed its records to show an incorrect phone number and changed it to the correct one without his agreement. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. T... (2 pages)View decision -
Decision Reference DRN-3456200
6 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3456200 The complaint Mr B complains that Moneybarn No. 1 Limited treated him unfairly when he was late making payments due under a car finance agreement and requested a payment holiday. What happened Mr B took out a conditional sale agreement (CSA) for a used car in 19 June 2019. He a... (5 pages)View decision -
Decision Reference DRN-3342765
6 May 2022 U K Insurance Limited UpheldInsuranceDRN-3342765 The complaint Mr K complains that U K Insurance Limited (‘UKI’) provided poor service after he made a claim on his motor insurance policy. Mr K is represented by Mr K2. What happened Mr K2 told us that a claim Mr K made in 2019 (after an accident which he believes wasn’t his fa... (3 pages)View decision -
Decision Reference DRN-3466192
6 May 2022 Aviva Insurance Limited UpheldInsuranceDRN-3466192 The complaint Mr F is unhappy about the settlement and handling of an equipment claim by Aviva Insurance Limited under his commercial business equipment policy. Mr F is acting on behalf of his company “F”, I will refer to Mr F throughout this decision. What happened Mr F contac... (4 pages)View decision -
Decision Reference DRN-3164993
6 May 2022 Marshmallow Financial Services Ltd UpheldInsuranceDRN-3164993 The complaint Mr S complains that Marshmallow Financial Services Ltd trading as Marshmallow unfairly cancelled his car insurance policy. What happened Mr S bought car insurance online from Marshmallow on 19 June 2021. When he received the policy documents in the post, he contac... (2 pages)View decision -
Decision Reference DRN-3448152
6 May 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3448152 The complaint Mr M (through a representative) has complained that Indigo Michael Limited (trading as Safety Net Credit (SNC)) didn’t complete proper affordability checks before approving his Safety Net facility. What happened Mr M approached SNC for a SafetyNet facility in Sept... (4 pages)View decision
