We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122580 results
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Decision Reference DRN-3639826
15 Sep 2022 Ald Automotive Limited UpheldConsumer CreditDRN-3639826 The complaint Mr L complains about a car supplied under a hire agreement provided by Ald Automotive Limited. What happened In February 2021 Mr L acquired a new car under a hire agreement with Ald. The agreement was taken over 36 months with monthly payments of £217.54. In March... (3 pages)View decision -
Decision Reference DRN-3705726
15 Sep 2022 INTERESTME FINANCIAL PLANNING LIMITED UpheldPensions and AnnuitiesDRN-3705726 The complaint Mr A complains that the advice he received from INTERESTME FINANCIAL PLANNING LIMITED trading as Wise Pension Group (Wise) to transfer his three existing personal pensions with other providers into the Wise Self-Invested Personal Pension (SIPP) was negligent. He a... (8 pages)View decision -
Decision Reference DRN-3701441
15 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3701441 The complaint Mr R complains about delays he experienced in transferring his stocks and shares ISA away from ITI Capital Limited. What happened I issued a provisional decision in Mr R’s complaint and set out the background to the complaint and my provisional findings as follows... (3 pages)View decision -
Decision Reference DRN-3650429
15 Sep 2022 Soteria Insurance Limited UpheldInsuranceDRN-3650429 The complaint Miss C has complained about her motor insurer Soteria Insurance Limited. She thinks it unreasonably delayed closing her claim after her car was damaged in an accident. What happened Miss C was involved in an accident in April 2021 which was not her fault. Her poli... (2 pages)View decision -
Decision Reference DRN-3704199
15 Sep 2022 PrePay Technologies Limited UpheldBanking and PaymentsDRN-3704199 The complaint V Ltd, represented by Miss M, complained because PrePay Technologies Limited, trading as Prepay Solutions and Tide (“Tide”), refused to refund it for two disputed transactions. What happened At 4.44am on 3 August, there was a £700 debit to V Ltd’s account, through... (5 pages)View decision -
Decision Reference DRN-3698033
15 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3698033 The complaint Mr R complains about delays he experienced in transferring his shares away from ITI Capital Limited, and delays in being able to withdraw his cash from the account. What happened I issued a provisional decision in Mr R’s complaint and set out the background to the... (3 pages)View decision -
Decision Reference DRN-3697865
15 Sep 2022 Wakam UpheldInsuranceDRN-3697865 The complaint Mr S has complained in respect of a claim made under his taxi driving insurance policy with Wakam. Wakam has declined the claim, which is for theft of Mr S’s car, because it thinks Mr S misled it when he renewed his policy. What happened Mr S bought a car on hire ... (6 pages)View decision -
Decision Reference DRN-3704334
15 Sep 2022 ClearBank Limited UpheldBanking and PaymentsDRN-3704334 The complaint Mr R complains that ClearBank Limited (trading as Tide) applied a chargeback to his business account which caused problems for his business. Mr R also complains that Tide didn’t comply with a Subject Access Request (SAR) that he made. What happened On 8 September ... (2 pages)View decision -
Decision Reference DRN-3468383
15 Sep 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3468383 Complaint Mr and Mrs A have complained that Shawbrook Bank Limited (“Shawbrook”) rejected their claim against it under Section 75 of the Consumer Credit Act 1974. Background Mr and Mrs A bought solar panels for their home in 2015. The purchase was funded by a loan from Shawbroo... (3 pages)View decision -
Decision Reference DRN-3687361
15 Sep 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3687361 The complaint Mr S complains about delays by Halifax Share Dealing Limited trading as Bank of Scotland Share Dealing (Bank of Scotland) in transferring his stocks and shares Individual Saving Account (ISA) to a new provider. He says that he made two transfer requests in Decembe... (6 pages)View decision
