We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3432732
5 May 2022 U K Insurance Limited UpheldInsuranceDRN-3432732 The complaint Mr T is unhappy with the amount he was offered by U K Insurance Limited (“UKI”) in settlement of his claim after his car was declared a total loss. What happened Mr T had a car accident in February 2021 and his car was declared a total loss. He was offered the val... (4 pages)View decision -
Decision Reference DRN-3383801
5 May 2022 Link Financial Outsourcing Limited UpheldConsumer CreditDRN-3383801 The complaint Mr W complains that Link Financial Outsourcing Limited shared his information with a third party. What happened Mr W has an account that is managed by Link. In 2007, whilst unwell, Mr W appointed his wife (Mrs W) and a third party (Ms S) to act on his behalf and d... (2 pages)View decision -
Decision Reference DRN-3444940
5 May 2022 American International Group UK Limited UpheldInsuranceDRN-3444940 The complaint Mr W complains about the value of a claim for fire damage under his leisure home insurance policy from his insurer, American International Group UK Limited (AIG). References to AIG include their agents who administer the policy and handle claims. What happened Mr ... (4 pages)View decision -
Decision Reference DRN-3440945
5 May 2022 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-3440945 The complaint Mr H complains that Hargreaves Lansdown Asset Management Limited (HLAM) didn’t correctly submit his transfer request for a pension he held with another provider. He says this delay – which he thinks HLAM is responsible for, has caused him to suffer a financial los... (5 pages)View decision -
Decision Reference DRN-3460305
5 May 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3460305 The complaint Ms N is unhappy that HSBC UK Bank Plc cancelled her international monetary transfer instruction such that she had to reinstruct it, leading to an exchange rate loss of £236.18. What happened On 23 June 2021, Ms N instructed a transfer of £40,000 to an overseas acc... (3 pages)View decision -
Decision Reference DRN-3452826
5 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3452826 The complaint Mr D says Everyday Lending Limited (ELL), trading as Everyday Loans, irresponsibly lent to him. What happened This complaint is about an 18-month instalment loan for £3,000 that ELL provided to Mr D on 30 November 2018. The monthly repayments were £255.42 and the ... (3 pages)View decision -
Decision Reference DRN-3462149
5 May 2022 PayPal (Europe) Sarl et Cie SCA UpheldConsumer CreditDRN-3462149 The complaint Mr M complains that PayPal (Europe) Sarl et Cie SCA lent irresponsibly when it approved his credit card and later increased the credit limit. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said:... (3 pages)View decision -
Decision Reference DRN-3464218
5 May 2022 Interactive Investor Services Limited UpheldInvestmentsDRN-3464218 The complaint Mr S complains Interactive Investor Services Limited, The Share Centre at the time, (“TSC”) delayed his ISA transfer. What happened Mr S wanted to transfer his stocks and shares ISA from TSC to another ISA provider (“the provider”). Mr S has given us a timeline fr... (5 pages)View decision -
Decision Reference DRN-3452141
5 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3452141 The complaint Mr M says Everyday Lending Limited (ELL), trading as Everyday Loans, irresponsibly lent to him. What happened This complaint is about a 36-month instalment loan for £5,000 that ELL provided to Mr M on 8 July 2021. The monthly repayments were £308.34 and the total ... (3 pages)View decision -
Decision Reference DRN-3430060
5 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3430060 The complaint Mr C says Everyday Lending Limited (trading as Everyday Loans) irresponsibly lent to him. What happened This complaint is about a fixed term loan taken out by Mr C in May 2017 with Everyday Loans. The loan was for £5000 and Mr C agreed to repay over 48 months. Our... (3 pages)View decision
