We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122624 results
-
Decision Reference DRN-3701126
16 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3701126 The complaint Mr L complains about delays ITI Capital Limited caused while dealing with migration of his account from another firm and issues with accessing his account. What happened Mr L says he submitted an ISA transfer from a previous firm (in administration) to ITI Capital... (3 pages)View decision -
Decision Reference DRN-3707403
16 Sep 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3707403 The complaint Mr H complains about two loans provided to him by Everyday Lending Limited, trading as Everyday Loans, (“ELL”), which he says were unaffordable. The complaint is brought to this service on Mr H’s behalf by a claims’ management company. But for ease, I shall refer ... (5 pages)View decision -
Decision Reference DRN-3664217
16 Sep 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3664217 The complaint Mr M complains Barclays Bank UK PLC (Barclays) won’t refund him for a cash machine withdrawal. What happened Mr M used a travel card top up machine, adding £10 to the travel card. Mr M checked his account later and saw £300 had been withdrawn from a cash machine a... (3 pages)View decision -
Decision Reference DRN-3217213
16 Sep 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3217213 The complaint Mr and Mrs C are unhappy with the way Union Reiseversicherung AG (‘URV’) handled a claim Mrs C made on their travel insurance policy. Any references to URV include its costs containment agents. What happened Mr and Mrs C had the benefit of an annual travel insuran... (6 pages)View decision -
Decision Reference DRN-3679625
16 Sep 2022 Accord Mortgages Limited UpheldMortgagesDRN-3679625 The complaint Mr D told us he had to sell his house not long after purchase. He complains about how much he paid Accord Mortgages Limited to redeem his mortgage. He thought he had paid more off the loan, and he didn’t think he should have to pay an Early Repayment Charge (“ERC”... (4 pages)View decision -
Decision Reference DRN-3552205
16 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3552205 The complaint Mr G has complained that NewDay Ltd trading as Aqua irresponsibly lent to him. He says he was provided with credit that he couldn’t afford and he lost out as a result. What happened Mr G opened a credit card account with NewDay in November 2015. His credit limit w... (4 pages)View decision -
Decision Reference DRN-3406007
16 Sep 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3406007 The complaint Mr S complains that Aviva Life & Pensions UK limited failed to provide him with accurate information about the value of his pension policy. What happened The details of this complaint are well known to both parties and as such I have only summarised them below... (3 pages)View decision -
Decision Reference DRN-3428976
16 Sep 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3428976 The complaint Mr G complains that PayPal (Europe) Sarl et Cie SCA allowed him to use his accounts with them to gamble extensively without any interventions or checks. Mr G also complains that PayPal (Europe) Sarl et Cie SCA breached their own terms and conditions by permitting ... (3 pages)View decision -
Decision Reference DRN-3698472
16 Sep 2022 Tesco Underwriting Limited UpheldInsuranceDRN-3698472 The complaint Mr S has complained that Tesco Underwriting Limited didn’t do all it could have done when a claim against a car he owned previously was made against his motor policy, when he had omitted accidentally in telling Tesco he had already sold his car some months previou... (3 pages)View decision -
Decision Reference DRN-3644806
16 Sep 2022 Studio Retail Limited UpheldConsumer CreditDRN-3644806 The complaint Ms S says Studio Retail Limited (“Studio Retail”) irresponsibly lent to her. She has requested that interest and late payment charges she paid on the account from when she was given a credit limit increase in March 2013 be refunded. What happened This complaint is... (4 pages)View decision
