We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
-
Decision Reference DRN-3460113
5 May 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3460113 Complaint Miss K has complained about a loan Loans 2 Go Limited (“L2G”) provided to her. She says the loan was unaffordable. Background L2G provided Miss K with a loan for £300.00 in March 2020. This loan had an APR of 1,013.3% and was due to be repaid in 18 monthly instalments... (3 pages)View decision -
Decision Reference DRN-3372569
5 May 2022 Astrenska Insurance Limited UpheldInsuranceDRN-3372569 The complaint Mr G complains because Astrenska Insurance Limited hasn’t paid a claim for a cancelled holiday under his travel insurance policy. All references to Astrenska include the agents it has appointed to handle claims on its behalf. What happened Mr G booked a holiday on... (3 pages)View decision -
Decision Reference DRN-3387286
5 May 2022 National Westminster Bank Plc UpheldConsumer CreditDRN-3387286 The complaint Mr K complains that National Westminster Bank Plc (NatWest) closed and defaulted his loan without reasonable notice. What happened Mr K successfully applied for a loan in August 2020. The first payment was made in November 2020 but no payments were received in the... (2 pages)View decision -
Decision Reference DRN-3258437
5 May 2022 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-3258437 The complaint Mr P is unhappy Red Sands Insurance Company (Europe) Limited declined a claim he made for subsidence under his home insurance policy. What happened The background to this complaint isn’t in dispute, so I’ll summarise the key points: Mr P took out a home insurance... (4 pages)View decision -
Decision Reference DRN-3429148
5 May 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3429148 The complaint Mr B complains that Mercedes-Benz Financial Services UK Limited (MBFS) overcharged him for damage to a car he returned at the end of a finance agreement. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here.... (2 pages)View decision -
Decision Reference DRN-3423210
5 May 2022 Experian Limited UpheldConsumer CreditDRN-3423210 The complaint Mr M complains about a duplicate entry on his Experian Limited credit file. What happened In August 2017 Mr M was subject to a sequestration order which was recorded on his credit file. Mr M’s sequestration order ended after 12 months. Last year Mr M complained to... (2 pages)View decision -
Decision Reference DRN-3289868
5 May 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3289868 The complaint Mrs S complains about issues with her HSBC UK Bank plc (HSBC) account. She would like more compensation than HSBC has offered. What happened The details of this complaint are well known to both parties so I won’t repeat them again here instead I will focus on givi... (2 pages)View decision -
Decision Reference DRN-3460799
5 May 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3460799 The complaint Mr E is unhappy with the offer made by AXA Insurance UK Plc (AXA) to settle his complaint. He’s also unhappy because of the trouble and upset caused by AXA during the claim process. Any reference to AXA includes all its agents. What happened Mr E took out an annua... (3 pages)View decision -
Decision Reference DRN-3353618
4 May 2022 Close Brothers Limited UpheldConsumer CreditDRN-3353618 The complaint Miss S complains that a car acquired with finance from Close Brothers Limited (CB) wasn’t of satisfactory quality. What happened In September 2020 Miss S was supplied with a car and entered into a conditional sale agreement with CB. Within the first month of getti... (2 pages)View decision -
Decision Reference DRN-3462890
4 May 2022 Central Markets Investment Management Limited UpheldPensions and AnnuitiesDRN-3462890 The complaint Mr T has complained that he was unsuitably advised by Central Markets Investment Management Ltd (CMIM), as a trustee of his Small Self-Administered Scheme (SSAS), to invest in a Cape Verde hotel development of The Resort Group (TRG). Mr T is represented in this co... (15 pages)View decision
