We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3544015
21 Jul 2022 esure Insurance Limited UpheldInsuranceDRN-3544015 The complaint Mrs and Mr B have complained that esure Insurance Limited failed to repair damage from a water leak in a reasonable amount of time. What happened Mrs and Mr B held a home insurance policy with esure which covering both buildings and contents. On 12 July 2021 Mrs ... (4 pages)View decision -
Decision Reference DRN-3192454
21 Jul 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3192454 The complaint Ms W has complained that Everyday Lending Limited (trading as “Everyday Loans”) lent to her irresponsibly. What happened Ms W was given two loans by Everyday Loans. The details are given below: Loan Date taken Instalments Amount Repayments 1 March 2017 36 £3000 £1... (4 pages)View decision -
Decision Reference DRN-3607953
21 Jul 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3607953 The complaint Miss M complains about how Lloyds Bank PLC (Lloyds) handled a chargeback she raised and its decision to close her account. What happened In July 2020, Miss M asked Lloyds to help her with a dispute she was having with a merchant. She had purchased some gym equipme... (4 pages)View decision -
Decision Reference DRN-3157055
21 Jul 2022 Motability Operations Limited UpheldConsumer CreditDRN-3157055 The complaint Mr T is unhappy with how Motability Operations Limited (MO) dealt with his collection of a replacement vehicle following the end of his existing contract hire agreement. What happened Mr T had been supplied with a car through a contract hire agreement with MO. In ... (3 pages)View decision -
Decision Reference DRN-3462594
21 Jul 2022 Happy Customers Group Ltd UpheldConsumer CreditDRN-3462594 The complaint Mrs S complains that Happy Customers Group Ltd trading as Pay As You Go Carpets (HCG) didn’t accept her complaint about poorly fitted laminate flooring and hid charges from her. What happened Mrs S was seeking to buy some flooring and made an appointment with a su... (3 pages)View decision -
Decision Reference DRN-3402953
21 Jul 2022 Morses Club PLC UpheldConsumer CreditDRN-3402953 The complaint Mr B complains that Morses Club PLC lent to him irresponsibly. What happened Using information provided by Morses, here is a table of the approved loans. Loan Date Taken Date Repaid Instalments Amount Repayment 1 28/07/2016 18/02/2017 33 £300.00 £15.00 2 22/12/201... (4 pages)View decision -
Decision Reference DRN-3607860
21 Jul 2022 Ocaso SA, Compania de Seguros y Reaseguros UpheldInsuranceDRN-3607860 The complaint Mr M is unhappy with Ocaso SA, Compania de Seguros y Reaseguros following its response to his claim on his legal expenses insurance. All references to Ocaso include its agents. What happened Mr M bought his house in May 2015. He took out insurance with Ocaso in Au... (7 pages)View decision -
Decision Reference DRN-3575915
21 Jul 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3575915 The complaint Mrs A complains through her representative that Loans 2 Go lent money to her irresponsibly on a high cost loan, that she has been unable to afford to repay. What happened Loans 2 Go provided Mrs A with a loan for £1,000 on 27 September 2021, repayable over 78 week... (3 pages)View decision -
Decision Reference DRN-3607529
21 Jul 2022 Soteria Insurance Limited UpheldInsuranceDRN-3607529 The complaint Mr T and Ms T complain that they were mis-sold home emergency cover by Soteria Insurance Limited. What happened Mr T and Ms S have a home insurance policy underwritten by Soteria, which covers their home’s buildings and contents, amongst other things. When they bo... (2 pages)View decision -
Decision Reference DRN-3607433
21 Jul 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3607433 The complaint Ms R is unhappy with the service she received from Barclays Bank UK PLC surrounding the handling of the closure of an account she held jointly with her ex-husband. What happened Ms R held a joint current account with her ex-husband from whom she was in the process... (4 pages)View decision
