We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3352657
4 May 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3352657 The complaint Mr F complains that Volkswagen Financial Services (UK) Limited trading as Audi Financial Services incorrectly recorded adverse information on his credit file and failed to amend it when requested. What happened In January 2021 Mr F contacted VWFS and agreed a paym... (2 pages)View decision -
Decision Reference DRN-3453665
4 May 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3453665 The complaint Mr C complains that Marks & Spencer Financial Services plc (M&S) won’t refund the money he lost when he fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeated them all again here. But in summa... (5 pages)View decision -
Decision Reference DRN-3448708
4 May 2022 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-3448708 The complaint Mrs D complains about the suitability of the advice she received from Zurich Assurance Ltd (Zurich) in 1998 to transfer the deferred benefits of an Occupational Pension Scheme (OPS) to a personal pension plan (PPP). What happened Mrs D held benefits in two OPS’s. ... (6 pages)View decision -
Decision Reference DRN-2981332
4 May 2022 NewDay Ltd UpheldBanking and PaymentsDRN-2981332 The complaint In summary, Mr S has complained that NewDay Ltd trading as Aqua, irresponsibly provided him with a credit card and credit limit increases. What happened In January 2015, NewDay provided Mr S with a credit card. The initial credit limit was £600. In April 2015, the... (3 pages)View decision -
Decision Reference DRN-3347198
4 May 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3347198 The complaint and what happened Ms L complains NewDay Ltd won’t refund the money she lost when she fell victim to a scam. The full details of this complaint are well known to both parties, so I won’t repeat them here. Instead, I’ll summarise the key points and focus on giving m... (3 pages)View decision -
Decision Reference DRN-3427686
4 May 2022 Zurich Assurance Ltd UpheldInvestmentsDRN-3427686 The complaint Mr G complains about a recommendation from Zurich Assurance Ltd (Zurich) in 2000 to take out a Maximum Investment Plan (MIP). He is represented by a claims management company (CMC). It says that Mr G was only looking to save, and he didn’t want or need the life co... (9 pages)View decision -
Decision Reference DRN-3447073
4 May 2022 Lendable Ltd UpheldConsumer CreditDRN-3447073 The complaint Mr M says Lendable Ltd lent to him irresponsibly. What happened Mr M took out a 60-month instalment loan for £3,000 from Lendable on 7 August 2018. The monthly repayment was £103.09 and the total repayable was £6,193.08. Mr M says the loan was not affordable – he ... (3 pages)View decision -
Decision Reference DRN-3351245
4 May 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3351245 The complaint Mrs G complains that Tesco Personal Finance PLC (“Tesco Bank”) failed to refund money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything in detail again here. In summa... (3 pages)View decision -
Decision Reference DRN-3458713
4 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3458713 The complaint Mr B complains that Everyday Lending Limited (“ELL”) lent to him in an irresponsible Manner. What happened Mr B was given 5 loans by ELL. The details of these are as follows: Number Date taken Amount Term Repayment Repaid 1 August 2013 £3270.00 36 months £196.55 M... (4 pages)View decision -
Decision Reference DRN-3431383
4 May 2022 QIC Europe Ltd UpheldInsuranceDRN-3431383 The complaint Mr E complains that QIC Europe Limited (QIC) avoided his home insurance policy and declined to pay his claim. What happened Mr E took out home insurance with QIC through an online cashback website. Following a leak at the property Mr E made a claim on his policy f... (3 pages)View decision
