We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3458658
3 May 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3458658 The complaint Mr P complains about account handling and negative information Volkswagen Financial Services (UK) Limited (VWFS) recorded on his credit file. And the impact his has had on him. He would like the credit information corrected and more compensation than VWFS has offe... (2 pages)View decision -
Decision Reference DRN-3417469
3 May 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3417469 The complaint Mr M complains about the quality of a car he has been financing through an agreement with Volkswagen Financial Services (UK) Limited (“VWFS”), trading as Audi Financial Services. What happened The details of this complaint are well known to both parties, so I won’... (3 pages)View decision -
Decision Reference DRN-3458650
3 May 2022 PSA Finance UK Limited UpheldConsumer CreditDRN-3458650 The complaint Ms C complains PSA Finance UK Limited (PSA) unfairly terminated her car finance agreement during her time of financial difficulty. What happened In September 2019, Ms C entered into a 37 month personal contract purchase (PCP) agreement wit... (6 pages)View decision -
Decision Reference DRN-3458484
3 May 2022 Tesla Financial Services Limited UpheldConsumer CreditDRN-3458484 The complaint Mr D complains about a car he acquired via a hire agreement with Tesla Financial Services Limited (‘Tesla’). He says the car had various issues with it that took several months to correct. What happened In December 2020 Mr D acquired a new car using a hire agreeme... (4 pages)View decision -
Decision Reference DRN-3447938
3 May 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3447938 The complaint Mr H is unhappy with how MotoNovo Finance Limited reported his account to the credit reference agencies (CRA). What happened On 29 April 2016, Mr H was supplied with a used car through a hire purchase agreement with MotoNovo. Mr H paid a deposit of £1,190.40, and ... (4 pages)View decision -
Decision Reference DRN-3449349
3 May 2022 Tesco Underwriting Limited UpheldInsuranceDRN-3449349 The complaint Mr H complains about the level of service provided by Tesco Underwriting Limited following a glass repair claim made on his motor insurance policy. What happened Mr H’s windscreen was damaged, and he made a claim for repair. But Tesco’s agent wasn’t able to comple... (2 pages)View decision -
Decision Reference DRN-3458200
3 May 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3458200 The complaint Miss T is unhappy with the damage charges Mercedes-Benz Financial Services UK Limited trading as Mercedes-Benz Finance (“MBFS”) applied when she handed back a car she’d acquired under a hire agreement. What happened In March 2017, Miss T entered into a hire agreem... (3 pages)View decision -
Decision Reference DRN-3326234
3 May 2022 Startline Motor Finance Limited UpheldConsumer CreditDRN-3326234 The complaint Mr K complains that Startline Motor Finance Limited unfairly applied end of contract charges when he handed a car back following voluntary termination of a hire purchase agreement. What happened In September 2016 Mr K entered into a 59-month hire purchase agreemen... (3 pages)View decision -
Decision Reference DRN-3298041
3 May 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3298041 The complaint Miss T is unhappy with the damage charges Mercedes-Benz Financial Services UK Limited trading as Mercedes-Benz Finance (“MBFS”) applied when she handed back a car she’d acquired under a hire agreement. What happened In March 2017, Miss T entered into a hire agreem... (3 pages)View decision -
Decision Reference DRN-3444622
3 May 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3444622 The complaint Mr B complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk irresponsibly gave him loans which he couldn’t afford to pay back. What happened This complaint is about loans MoneyBoat provided to Mr B as follows: Loan Date Taken Date Repaid Instal... (4 pages)View decision
