We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-3884507
3 Apr 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3884507 The complaint Mr W is unhappy with what Royal & Sun Alliance Insurance Limited did after he made a claim on his legal expenses insurance policy. What happened In October 2021 Mr W made a claim on his policy in relation to noise issues at his property. It’s a requirement of ... (3 pages)View decision -
Decision Reference DRN-3984755
3 Apr 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3984755 The complaint Mr C complains about a sum of money Moneybarn No. 1 Limited (“Moneybarn”) is seeking the recovery of after he decided to voluntary terminate his conditional sale agreement (“agreement”) with it. What happened In April 2021 Mr C entered into an agreement with Money... (4 pages)View decision -
Decision Reference DRN-4053754
3 Apr 2023 AFH Independent Financial Services Limited UpheldPensions and AnnuitiesDRN-4053754 The complaint Mr S complains that AFH Independent Financial Services Limited trading as AFH Wealth Management caused delays in the transfer of his defined benefit (“DB”) pension to a Self- invested Personal Pension (“SIPP”). He says the delays caused him financial loss and alth... (7 pages)View decision -
Decision Reference DRN-4048957
3 Apr 2023 Chetwood Financial Limited UpheldConsumer CreditDRN-4048957 The complaint Mrs S is unhappy with BetterBorrow, who is a trading name of Chetwood Financial Limited. Mrs S complains BetterBorrow lent to her irresponsibly. For the purposes of this decision, I have referred to Chetwood Financial throughout as it is accountable for the action... (6 pages)View decision -
Decision Reference DRN-3859496
3 Apr 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3859496 The complaint Ms S complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost in a scam. What happened Ms S is represented in this case but for ease I’ll refer to Ms S throughout my decision. Ms S says that a friend of hers told her about a platform I’ll refer to i... (4 pages)View decision -
Decision Reference DRN-4048659
3 Apr 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4048659 The complaint Ms B complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) gave her loans she couldn’t afford to repay. What happened Ms B was advanced three instalment loans by MoneyBoat, and a summary of her borrowing can be found in the table b... (6 pages)View decision -
Decision Reference DRN-4008515
3 Apr 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4008515 The complaint Ms A complains that Loans 2 Go Limited (“L2G”) provided her with a number of unaffordable logbook loans (“loans”). Ms A is represented in her complaint by a third party. However, I will simply refer to Ms A throughout this decision rather than Ms A and her represe... (4 pages)View decision -
Decision Reference DRN-3771426
3 Apr 2023 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-3771426 The complaint Ms A is unhappy with what DAS Legal Expenses Insurance Company Limited did after she made a claim on her legal expenses insurance policy in February 2020. What happened Ms A was injured following an assault at work in June 2009. She made claims on her policy but f... (3 pages)View decision -
Decision Reference DRN-4061385
1 Apr 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4061385 The complaint Mrs N complains on behalf of the account holder Mrs H that Lloyds Bank PLC significantly delayed important statement requests. What happened I issued my provisional decision on 24 January 2023, and this is what I said: I’ve considered the relevant information abou... (3 pages)View decision -
Decision Reference DRN-4061270
31 Mar 2023 IG Markets Limited UpheldInvestmentsDRN-4061270 The complaint Mrs C complains IG Markets Limited (“IG”) took too long to set up her ISA and too long to transfer her ISA out. Mrs C brings her complaint with Mr C as her representative but for simplicity I’ve referred below to Mrs C when referring to things said or done by her ... (9 pages)View decision