We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3324153
3 May 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3324153 The complaint Mr P complains about Admiral Insurance (Gibraltar) Limited’s (Admiral) handling of his claim under his home insurance policy. What happened Mr P held a home insurance policy with Admiral. He made a claim following a leak at his home. The claim was accepted by Admi... (4 pages)View decision -
Decision Reference DRN-3326087
3 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3326087 The complaint Mr F complains about late payment markers on his credit file, which he says were unfairly reported by Barclays Bank UK PLC trading as Barclaycard. What happened Mr F has a credit card account with Barclaycard. He cleared the account balance in November 2019. He sa... (3 pages)View decision -
Decision Reference DRN-2798527
3 May 2022 Santander UK Plc UpheldInvestmentsDRN-2798527 The complaint Mr M complains that Santander UK Plc (‘Santander’) gave him unsuitable investment advice. He says the recommendation to invest £50,000 left him with too little liquid savings for him to ‘weather the storm’, was an excessive amount for a first-time investor and did... (8 pages)View decision -
Decision Reference DRN-3457840
3 May 2022 ERGO Reiseversicherung AG UpheldInsuranceDRN-3457840 The complaint Mr and Mrs R complain that ERGO Reiseversicherung AG has turned down a cancellation claim they made on their travel insurance policy. What happened In September 2019, Mr and Mrs R booked a UK-based holiday. They were due to travel between 17 and 24 July 2020. Alon... (3 pages)View decision -
Decision Reference DRN-3442133
3 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3442133 Complaint Mr R is unhappy that Barclays Bank UK PLC (“Barclays”) recorded a fraud prevention marker against him. Background In February 2018, Mr R received a payment of £1,000.00 into his Barclays account. The funds were quickly spent through a combination of debit card transac... (3 pages)View decision -
Decision Reference DRN-3197627
3 May 2022 Sun Life Assurance Company of Canada (U.K.) Limited UpheldPensions and AnnuitiesDRN-3197627 The complaint Mr R says Sun Life Assurance Company of Canada (U.K.) Limited (SLoC) invested his pension contributions in funds that didn’t match his attitude to risk (ATR). He says this has caused him financial detriment. Mr R is represented by Etico Group Limited (Etico). What... (5 pages)View decision -
Decision Reference DRN-3413174
3 May 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3413174 The complaint X is unhappy with the way Advantage Insurance Company Limited (Advantage) communicated with them and dealt with a claim under their car insurance policy. What happened X made a claim to Advantage when their car was stolen in February 2021. Advantage sent X a claim... (3 pages)View decision -
Decision Reference DRN-3309677
3 May 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3309677 The complaint Mr L has complained that Madison CF UK Limited trading as 118 118 Money was irresponsible in lending to him. What happened 118 118 Money provided Mr L with the following loans: Date taken Amount Term Monthly repayment Total amount repayable Loan status Loan 1 20/0... (4 pages)View decision -
Decision Reference DRN-3395210
3 May 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3395210 The complaint Mr H says J D Williams & Company Limited (“J D Williams”) irresponsibly lent to him. He has requested that the interest and late payment charges he paid, on the four accounts he had, be refunded. What happened This complaint is about four catalogue shopping ac... (4 pages)View decision -
Decision Reference DRN-3436424
3 May 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3436424 Complaint Mrs C has complained that Loans 2 Go Limited (“L2G”) provided her with unaffordable loans. Background L2G initially provided Mrs C with a loan for £1,000.00 in January 2020. This loan had an APR of 1,013.2% and an 18-month term. This all meant the total amount repayab... (4 pages)View decision
