We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
-
Decision Reference DRN-4003194
31 Mar 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4003194 The complaint Miss W is unhappy about the way that Tesco Personal Finance PLC trading as Tesco Bank (Tesco) has handled the outstanding balance on her credit card account. Miss W wants Tesco to write the outstanding debt off or pay significantly more compensation than it’s offe... (3 pages)View decision -
Decision Reference DRN-4061026
31 Mar 2023 Watford Insurance Company Europe Limited UpheldInsuranceDRN-4061026 The complaint Mr A complained that Watford Insurance Company Europe Limited declined his claim under his motor insurance policy and cancelled the policy. What happened Mr A’s car was damaged in an accident, and he claimed under his policy. Watford Insurance’s engineer inspected... (3 pages)View decision -
Decision Reference DRN-4048784
31 Mar 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4048784 The complaint Mr and Mrs P complain about errors and poor service by Barclays Bank UK PLC in relation to a buy to let mortgage. Mrs P has dealt with the complaint. She asks for compensation. What happened Mr and Mrs P had a joint buy to let mortgage with Barclays. Mrs P contact... (4 pages)View decision -
Decision Reference DRN-3726662
31 Mar 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3726662 The complaint M has complained that HSBC UK Bank Plc won’t refund it after it fell victim to a scam. Mr R has brought the complaint on behalf of M and personally ‘dealt’ with the fraudster, so I’ll refer to Mr R instead of M where relevant throughout this decision. What happene... (6 pages)View decision -
Decision Reference DRN-3758284
31 Mar 2023 Campbell Smith LLP UpheldInvestmentsDRN-3758284 The complaint Mr and Mrs M complain Campbell Smith LLP (Campbell Smith) weren’t transparent about their fees and charged excessively for financial services and advice. They also complain about a number of service issues. What happened Mr and Mrs M instructed Campbell Smith in 2... (6 pages)View decision -
Decision Reference DRN-4017969
31 Mar 2023 Sesame Limited UpheldPensions and AnnuitiesDRN-4017969 The complaint Mr L has complained about the advice he received from Sesame Limited (via their appointed representative, Regal Partners Financial Planning Limited) to transfer his occupational defined benefits (DB) pension into two individual pensions plans, one of which was a s... (9 pages)View decision -
Decision Reference DRN-4056426
31 Mar 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4056426 The complaint Mr J complains that Revolut Ltd (Revolut) won’t refund the money he lost when he fell victim to a scam. What happened The details of this complaint are well known to both parties. So rather than repeat them all again here, I’ll briefly summarise the key points. In... (6 pages)View decision -
Decision Reference DRN-4045474
31 Mar 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4045474 The complaint A company, which I’ll refer to as S, complains that Advanced Payment Solutions Limited (trading as Cashplus Bank) won’t refund transactions it didn’t make. Ms M, who is a director of S, brings the complaint on S’s behalf. What happened Ms M was contacted by someo... (3 pages)View decision -
Decision Reference DRN-3042737
31 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3042737 The complaint Mr R complains that an unregulated business called Commercial Land and Property Brokers (CL&P) introduced him to Options UK Personal Pensions LLP, (‘Options’, which was trading as Carey Pensions UK LLP at the time of the relevant events) and gave him advice an... (29 pages)View decision -
Decision Reference DRN-4060498
31 Mar 2023 HDI Global Specialty SE UpheldInsuranceDRN-4060498 The complaint Mr S complains that HDI Global Specialty SE (“HDI”) has unfairly declined his pet insurance claim. Any reference to HDI in this decision includes its respective agents unless specified otherwise. What happened The background of this complaint is known in detail to... (5 pages)View decision