We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-3609476
25 Jul 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3609476 Complaint Mr B is unhappy that Clydesdale Bank Plc (trading as “Virgin Money”) recorded a fraud prevention marker against him. Background In March 2021, Mr B applied for a Virgin Money current account. Virgin Money was concerned that inconsistencies in the information Mr B prov... (3 pages)View decision -
Decision Reference DRN-3568355
25 Jul 2022 Magus Private Wealth Limited UpheldPensions and AnnuitiesDRN-3568355 The complaint Mr O complains about Magus Private Wealth Limited’s (Magus) role in the delay to the transfer of his self invested personal pension (SIPP) to a new platform. He says the delay meant his fund dropped by over £100,000 for which he would like to be reimbursed. What h... (10 pages)View decision -
Decision Reference DRN-3612587
25 Jul 2022 Bank of Scotland Plc UpheldInsuranceDRN-3612587 The complaint Mrs R says Bank of Scotland plc, trading as Halifax (“Halifax”) mis-sold her payment protection insurance (“PPI”). What happened During our investigation we found that three PPI policies were sold between 1991 and 2001 and our remit allowed us to investigate all t... (5 pages)View decision -
Decision Reference DRN-3586151
25 Jul 2022 Haven Insurance Company Limited UpheldInsuranceDRN-3586151 The complaint Mr A complains about how Haven Insurance Company Limited handled his claim made on his commercial motor insurance policy. What happened Mr A’s car was damaged by a flood and deemed to be beyond economical repair. Mr A made a claim on his policy. Haven initially re... (3 pages)View decision -
Decision Reference DRN-3393712
25 Jul 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3393712 The complaint Mr G complains that Admiral Insurance Company Limited undervalued his car when he claimed on his car insurance policy. What happened Mr G’s car was damaged, so he claimed on his policy with Admiral. Admiral reviewed the claim and accepted it. They initially valued... (4 pages)View decision -
Decision Reference DRN-3219524
25 Jul 2022 Mike Norris Financial Services Limited UpheldPensions and AnnuitiesDRN-3219524 The complaint Mr N complains about the advice Mike Norris Financial Services Limited (‘MNFSL’) gave to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused... (9 pages)View decision -
Decision Reference DRN-3606748
25 Jul 2022 UK Credit Limited UpheldConsumer CreditDRN-3606748 The complaint Mr B complains that UK Credit Limited (“UK Credit”) lent to him in an irresponsible manner. What happened Mr B was given a guarantor loan by UK Credit in September 2017. He borrowed £4,000 and agreed to repay this over 24 months. Mr B has now repaid this loan. I i... (2 pages)View decision -
Decision Reference DRN-3219504
25 Jul 2022 Mike Norris Financial Services Limited UpheldPensions and AnnuitiesDRN-3219504 The complaint Mrs N complains about the advice Mike Norris Financial Services Limited (‘MNFSL’) gave to transfer the benefits from her defined-benefit (‘DB’) occupational pension schemes to a personal pension plan. She says the advice was unsuitable for her and believes this ha... (8 pages)View decision -
Decision Reference DRN-3591885
25 Jul 2022 Oplo PL Ltd UpheldConsumer CreditDRN-3591885 The complaint Mr J complains that Oplo PL Ltd, trading as Oplo lent to him irresponsibly and without carrying out proper affordability checks. He would like all the fees and charges associated with the loan refunded. What happened In October 2019 Oplo approved a loan of £14,000... (4 pages)View decision -
Decision Reference DRN-3571623
25 Jul 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3571623 The complaint Mr P says NewDay Ltd (“NewDay”) irresponsibly lent to him. He has requested that the interest and late payment charges he paid on the account be refunded. What happened This complaint is about a credit card account provided by NewDay to Mr P. The account was opene... (4 pages)View decision
