We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3334897
29 Apr 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3334897 The complaint Mr P complains HSBC UK Bank Plc (“HSBC”) unfairly restricted and then closed his account. And by doing so have caused him substantive loss, distress, and inconvenience. What happened HSBC reviewed and subsequently blocked Mr P’s accounts in February 2021. HSBC all... (5 pages)View decision -
Decision Reference DRN-3414591
29 Apr 2022 AWP P&C SA UpheldInsuranceDRN-3414591 The complaint Mr B has complained about AWP P&C SA. He isn’t happy about the way it dealt with a claim under his home emergency policy. What happened Mr B had a home emergency policy with AWP and made a claim after a leak from his bathroom at his home address. When he calle... (2 pages)View decision -
Decision Reference DRN-3456613
29 Apr 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3456613 The complaint Mr S complains that the vehicle he acquired through a Conditional Sale Agreement (CSA) with Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened Mr S entered into a CSA with Moneybarn on 1 April 2021. He took delivery of the vehicle on 13 April 202... (5 pages)View decision -
Decision Reference DRN-3430423
29 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3430423 The complaint Mr H complained that Everyday Lending Limited trading as Everyday Loans irresponsibly provided him with an unaffordable loan. What happened The main loan details are as follows: Date taken Amount Term months Monthly payment Total amount repayable April 2019 £5,000... (3 pages)View decision -
Decision Reference DRN-3132416
29 Apr 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3132416 The complaint Mr D complains about the advice given by ReAssure Limited to transfer the benefits from his preserved defined-benefit (‘DB’) occupational pension scheme to a personal pension. Mr D says the advice was unsuitable for him and believes he’s lost out as a result. What... (7 pages)View decision -
Decision Reference DRN-3170549
29 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3170549 The complaint Miss B complains Everyday Lending Limited trading as Everyday Loans irresponsibly lent to her. Miss B was approved for two loans by Everyday Loans; however, the second loan was taken out in joint names with a third party. As this third party has not given consent ... (3 pages)View decision -
Decision Reference DRN-3440672
29 Apr 2022 Watford Insurance Company Europe Limited UpheldInsuranceDRN-3440672 The complaint Ms L, represented by her son Mr C – who is also a named driver on Ms L’s policy – has complained about her motor insurer Watford Insurance Company Europe Limited because, having settled her claim, along with that of another driver, it decided she had misrepresente... (6 pages)View decision -
Decision Reference DRN-2867034
29 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-2867034 The complaint Mr W complains that Barclays Bank UK PLC won’t refund money he lost when he fell victim to a scam. What happened In June 2020 Mr W fell victim to a scam. The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in s... (6 pages)View decision -
Decision Reference DRN-3205020
29 Apr 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3205020 The complaint Ms C is unhappy that Monzo Bank Ltd won’t refund a transaction she didn’t make or authorise when she was the victim of a scam. What happened On 30 June 2020 Ms C received an email from a retailer explaining that her payment card information may have been leaked to... (7 pages)View decision -
Decision Reference DRN-3265961
29 Apr 2022 PSA Finance UK Limited UpheldConsumer CreditDRN-3265961 The complaint Mr F acquired a used vehicle in August 2017, by means of a 60-month conditional sale agreement with PSA Finance UK Limited. In April 2021, he agreed with PSA Voluntary Termination (VT) of his agreement. He complains about the charges applied to his agreement accou... (3 pages)View decision
