We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3444480
29 Apr 2022 Aviva Insurance Limited UpheldInsuranceDRN-3444480 The complaint Mrs M complains about the decision by Aviva Insurance Limited to turn down her private medical insurance claim. What happened Mrs M joined a group private medical insurance scheme on 1 April 2020. Later that year, Mrs M went ahead with dental surgery. She asked Av... (4 pages)View decision -
Decision Reference DRN-3456150
29 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3456150 The complaint Mr K complains about Barclays Bank UK PLC decision to review and subsequently close his accounts. What happened In September 2018, Mr K received a large payment into his Barclays account. Mr K’s mother, remortgaged a property and transferred around £150,000 from h... (6 pages)View decision -
Decision Reference DRN-3436768
29 Apr 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3436768 The complaint Ms K complains that Royal & Sun Alliance Insurance Limited (“RSA”) declined to pay out for her home insurance claim. What happened Ms K moved home in August 2020 and engaged a company to help move her household goods and other items. Some of her items were dam... (4 pages)View decision -
Decision Reference DRN-3247405
29 Apr 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3247405 The complaint Mr C complains that Lloyds Bank plc didn’t investigate an unauthorised payment that’d been taken from his account. He also complains about poor service. What happened Mr C has a current account with Lloyds. He attended a branch of Lloyds on 13 November 2020. He ma... (2 pages)View decision -
Decision Reference DRN-3434374
29 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3434374 The complaint Mr C says Everyday Lending Limited (ELL), trading as Everyday Loans, irresponsibly lent to him. What happened This complaint is about an 18-month instalment loan for £3,000 that ELL provided to Mr C on 26 June 2018. The monthly repayments were £256.64 and the tota... (3 pages)View decision -
Decision Reference DRN-3450930
29 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3450930 The complaint Miss K, through her representative, complains that Everyday Lending Limited, trading as Everyday loans, lent to her irresponsibly. What happened Everyday Lending approved Miss K for one loan (later she took a loan jointly with a family member but that is not bein... (4 pages)View decision -
Decision Reference DRN-3217980
29 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3217980 The complaint Mr and Mrs M are unhappy that Barclays Bank UK PLC (“Barclays”) hasn’t reimbursed them after they were the victims of a scam. What happened On 24 February 2021 Mr M made two payments to the account he thought belonged to a builder he and Mrs M had agreed would be ... (5 pages)View decision -
Decision Reference DRN-3271303
29 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3271303 The complaint E (a limited company) complains that Barclays Bank UK PLC didn’t return deeds for properties it had mortgaged with the bank, didn’t confirm the mortgages had been repaid and hasn’t released its charges over the properties. E is the complainant here. But it is repr... (3 pages)View decision -
Decision Reference DRN-3454178
29 Apr 2022 ITI Capital Limited UpheldInvestmentsDRN-3454178 The complaint Mr B complains about the time it took for ITI Capital Limited to transfer his stock to another provider. He complains about the fact that during the time his account was migrated over from a previous firm, he was unable to trade or get hold of anyone at ITI. He al... (3 pages)View decision -
Decision Reference DRN-3066678
29 Apr 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3066678 The complaint Mr M complains that TSB Bank PLC (TSB) won’t refund an unsuccessful ATM withdrawal that debited his account but didn’t dispense the cash. What happened On 1 November 2020, Mr M attempted to withdraw £90 from an ATM. He says the ATM doors opened but didn’t dispense... (2 pages)View decision
