We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-3865296
31 Mar 2023 Society of Lloyd's UpheldInsuranceDRN-3865296 The complaint Mrs P and her father, Mr P, complain that Society of Lloyd’s has declined their claim for malicious damage and water damage to their let property, on the basis that they are said to have no insurable interest in the property. The policy is underwritten by a Lloyd’... (3 pages)View decision -
Decision Reference DRN-3583475
31 Mar 2023 Santander UK Plc UpheldBanking and PaymentsDRN-3583475 The complaint Mr S has complained that Santander UK Plc has rejected his claims against it under Section 75 of the Consumer Credit Act 1974. What happened Mr S bought a solar panel system including a voltage optimiser for his home in 2015. He paid for his purchase using his San... (4 pages)View decision -
Decision Reference DRN-3651666
31 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3651666 The complaint Mr B complains that an unregulated business called Commercial Land and Property Brokers (CL&P) introduced him to Options UK Personal Pensions LLP, (‘Options’, which was trading as Carey Pensions UK LLP at the time of the relevant events) and gave him advice an... (27 pages)View decision -
Decision Reference DRN-4058951
31 Mar 2023 Core Financial Services Ltd UpheldPensions and AnnuitiesDRN-4058951 The complaint Mr B who is profess i onally represented comp l ains that Core F i nancia l Services Ltd (Core) gave h i m unsuitable advice to t rans f er ou t of his Occupational Pens i on Scheme (OPS ) in 2013 . The complaint a l so states that ... (13 pages)View decision -
Decision Reference DRN-3844111
31 Mar 2023 Quilter Financial Planning Solutions Limited UpheldPensions and AnnuitiesDRN-3844111 The complaint Mrs S complains about the advice given by Quilter Financial Planning Solutions Limited T/A Positive Solutions to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a personal pension plan. She says the advice was unsuitable for he... (12 pages)View decision -
Decision Reference DRN-4057639
31 Mar 2023 Soldo Financial Services Limited UpheldBanking and PaymentsDRN-4057639 The complaint A company I’ll refer to as R complains that Soldo Financial Services Limited (Soldo) declined its claim for a refund of card transactions it says it didn’t authorise. R is represented by one of its directors, Mr M. What happened R has an account with Soldo that le... (5 pages)View decision -
Decision Reference DRN-4011103
31 Mar 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4011103 The complaint Mr R complains that Clydesdale Bank Plc (trading as Virgin Money) gave him confusing information about his two credit card accounts and, for an extended period and despite many phone calls, failed to spot that he had consequently paid into the wrong account. He sa... (5 pages)View decision -
Decision Reference DRN-3963865
31 Mar 2023 U K Insurance Limited UpheldInsuranceDRN-3963865 The complaint Mr L complained about how U K Insurance Limited trading as Churchill UKI handled his claim under his motor insurance policy and left him driving without insurance. What happened Mr L’s car was damaged in an accident and UKI decided that it was uneconomical to repa... (3 pages)View decision -
Decision Reference DRN-4053628
31 Mar 2023 Cofunds Limited UpheldPensions and AnnuitiesDRN-4053628 The complaint Mrs B’s representative has complained, on her behalf, about a pension sum of £65,000 which was “lost” during the process of transferring it from her self invested personal pension (SIPP) plan with IPS Pension Limited, trading as James Hay Partnership, to Cofunds L... (8 pages)View decision -
Decision Reference DRN-4059894
31 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4059894 The complaint Mr C says Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. He wants O... (37 pages)View decision