We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-3858512
16 Dec 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3858512 The complaint Mr S1 and Mr S2 are business partners. They complain about the actions of National Westminster Bank Plc regarding the management of their loan accounts. What happened In June 2008 the partners took out three loans – which I’ll call loans 1, 2 and 3 – from NatWest ... (6 pages)View decision -
Decision Reference DRN-3862482
16 Dec 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3862482 The complaint Mrs J complains Inter Partner Assistance SA (IPA) caused damage to her property, and failed to repair it, when it attended to deal with a water leak after she made a claim on her home emergency insurance policy. There are several parties and representatives of IPA... (3 pages)View decision -
Decision Reference DRN-3833280
16 Dec 2022 Assurant General Insurance Limited UpheldInsuranceDRN-3833280 The complaint Mr H complains that Assurant General Insurance Limited closed a claim for his mobile phone to be repaired when he accidently dropped it and it was damaged. What happened Mr H has cover for his mobile phone with Assurant through a policy linked to his bank account.... (3 pages)View decision -
Decision Reference DRN-3774026
16 Dec 2022 U K Insurance Limited UpheldInsuranceDRN-3774026 The complaint Mrs H has complained that UK Insurance Limited (UKI) hasn’t fully paid out on a sickness claim she made against her mortgage payment protection insurance policy. What happened Mrs H had made three successful claims for the periods: 22 April – 4 July 2019; 16 Septe... (3 pages)View decision -
Decision Reference DRN-3759685
16 Dec 2022 Unum Ltd UpheldInsuranceDRN-3759685 The complaint Mr S complains about the decision by Unum Ltd to turn down his income protection claim. What happened Mr S is covered under his employer’s group income protection policy. The policy will pay a monthly benefit if Mr S can’t work because of illness or injury, after ... (4 pages)View decision -
Decision Reference DRN-3786715
16 Dec 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3786715 The complaint Mr K complains that HSBC UK Bank Plc (“HSBC”) closed his account without informing him. Mr K says he was given incorrect information several times when trying to keep his account open. What happened Mr K opened an account with HSBC in 2002 when working in the UK b... (3 pages)View decision -
Decision Reference DRN-3316472
16 Dec 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3316472 The complaint Mr M complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (42 pages)View decision -
Decision Reference DRN-3860316
16 Dec 2022 Pension Insurance Corporation plc UpheldPensions and AnnuitiesDRN-3860316 The complaint Mr C held deferred benefits in an occupational pension scheme (OPS). The OPS was wound up around 2014 and the trustees of that scheme insured members benefits with Pension Insurance Corporation plc (PIC). Mr C complains that PIC isn’t providing him with the benefi... (4 pages)View decision -
Decision Reference DRN-3780060
16 Dec 2022 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-3780060 The complaint Mr and Mrs W complain The National Farmers' Union Mutual Insurance Society Limited declined their claim on their legal expenses insurance (LEI) policy. References to NFU Mutual includes its agents. What happened Mr and Mrs W have a home insurance policy with ... (3 pages)View decision -
Decision Reference DRN-3859669
16 Dec 2022 Stagemount Limited UpheldConsumer CreditDRN-3859669 The complaint Mr B complains that Stagemount Limited trading as Quidmarket (Quidmarket) gave him loans he couldn’t afford to repay. What happened Mr B took three loans from Quidmarket between April and November 2021. I’ve outlined a summary of his borrowing below. loan number l... (7 pages)View decision
