We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3810980
16 Dec 2022 Quickly Finance Limited UpheldClaims ManagementDRN-3810980 The complaint Mr S complains that Quickly Finance Limited trading as Fast Track Reclaim (FTR) are asking him to pay a fee for a payment protection insurance (PPI) claim that was successful with another claims management company (CMC). What happened In June 2019 Mr S instructed ... (3 pages)View decision -
Decision Reference DRN-3709030
16 Dec 2022 Gain Credit LLC UpheldConsumer CreditDRN-3709030 The complaint Mr B says Gain Credit LLC (trading as Drafty) gave him a line of credit he couldn’t afford to repay. What happened Mr B approached Drafty for a running credit facility in October 2016. Mr B was initially given a facility with a £1,200 credit limit. In March 2018 M... (5 pages)View decision -
Decision Reference DRN-3841905
15 Dec 2022 QIC Europe Ltd UpheldInsuranceDRN-3841905 The complaint Miss F and Mr K complain about QIC Europe Ltd (“QIC”) about its decision to partially decline their claim, and for the level of settlement it offered. They want QIC to carry out the required repairs or increase the settlement to allow them to engage contractors. W... (3 pages)View decision -
Decision Reference DRN-3860022
15 Dec 2022 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-3860022 The complaint Mr S complains about the administration of his stakeholder pension plan. He complains that The Royal London Mutual Assurance Society Limited (Royal London) failed to inform him of the correct cut-off date for making pension contributions for that tax year until it... (5 pages)View decision -
Decision Reference DRN-3801038
15 Dec 2022 U K Insurance Limited UpheldInsuranceDRN-3801038 The complaint Mr O complains about the repairs that U K Insurance Limited (UKI) made to his car and its level of service when he made a claim on his motor insurance policy. He wants damage to his car’s dashboard repaired. What happened Mr O made a claim on his policy when his c... (3 pages)View decision -
Decision Reference DRN-3860485
15 Dec 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3860485 The complaint Mr B complains that Santander UK Plc lent to him irresponsibly. What happened Mr B opened a credit card account with Santander in November 2010. His account limit was set at £3,400 and was never increased. Mr B says he couldn’t afford the credit. He says he had lo... (5 pages)View decision -
Decision Reference DRN-3819607
15 Dec 2022 Shawbrook Bank Limited UpheldBanking and PaymentsDRN-3819607 The complaint Mr L complains that Shawbrook Bank Limited’s (“Shawbrook”) process to amend his nominated account details was inadequate and caused him delays accessing his savings account. What happened Mr L held a savings account with Shawbrook. Deposits to and withdrawals from... (3 pages)View decision -
Decision Reference DRN-3825384
15 Dec 2022 St Andrew's Insurance plc UpheldInsuranceDRN-3825384 The complaint Miss O and Mr T complain that St Andrew’s Insurance Plc has treated them unfairly when calculating the cost of their buildings insurance policy over a number of years. What happened Miss O and Mr T purchased their home insurance when mortgaging their property. The... (4 pages)View decision -
Decision Reference DRN-3828500
15 Dec 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3828500 The complaint Miss C complains that PayPal (Europe) Sarl et Cie SCA refunded a buyer under its buyer protection policy, despite her providing proof of delivery. What happened In mid-2022, Miss C received a payment of around £600 into her PayPal account after selling an item via... (2 pages)View decision -
Decision Reference DRN-3716097
15 Dec 2022 Uinsure Limited UpheldInsuranceDRN-3716097 The complaint Ms C complains about Uinsure Limited’s (Uinsure) handling of her landlord insurance policy renewal. What happened The background of this complaint is known in detail to the parties involved so below is a summary of the key points. Ms C purchased a landlord buildi... (2 pages)View decision
