We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3294892
28 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3294892 The complaint Mrs Y complained to Barclays Bank UK PLC about problems she experienced applying for a payment holiday on her credit card accounts and their refusal to provide this for one of her accounts. What happened Mrs Y is assisted in bringing her complaint by a third party... (3 pages)View decision -
Decision Reference DRN-3453584
28 Apr 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3453584 The complaint Mr P is unhappy with the service that he’s received from Marks & Spencer Financial Services Plc (“M&S”) surrounding M&S not applying a paid cheque to his account. What happened Mr P paid a cheque for £500 from his current account into his M&S accou... (3 pages)View decision -
Decision Reference DRN-3303875
28 Apr 2022 Allianz Insurance Plc UpheldInsuranceDRN-3303875 The complaint P, a sports club, represented by one its committee members, Mr C, has complained about its property insurer, Allianz Insurance Plc. Mr C said Allianz unfairly declined P’s claim for subsidence and removed P’s cover. What happened P had a building built in 1993. Co... (2 pages)View decision -
Decision Reference DRN-3434302
28 Apr 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3434302 The complaint Mrs N complains about Royal and Sun Alliance Insurance Limited (RSA) poor level of workmanship and the distress this caused, following a claim under her home emergency policy. What happened Mrs N’s boiler developed a fault and she contacted RSA to make a claim. It... (3 pages)View decision -
Decision Reference DRN-3452996
28 Apr 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3452996 The complaint Ms B says Loans 2 Go Limited lent to her irresponsibly. What happened Ms B took out an 18-month instalment loan for £1,000 on 7 November 2020. The monthly repayments were £228.56 and the total repayable was £4,114.08. I understand there is an outstanding balance. ... (3 pages)View decision -
Decision Reference DRN-3401591
28 Apr 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3401591 The complaint Miss S says Loans 2 Go Ltd irresponsibly lent to her. What happened This complaint is about an 18-month instalment loan for £600 that Loans 2 Go provided to Miss S on 18 January 2021. The monthly repayments were £137.13 and the total repayable was £2,468.34. Miss ... (3 pages)View decision -
Decision Reference DRN-3310282
28 Apr 2022 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3310282 The complaint Mr P complains about the quality of a car he has been financing through an agreement with BMW Financial Services (GB) Limited (“BMWFS”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll foc... (2 pages)View decision -
Decision Reference DRN-3436181
28 Apr 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3436181 The complaint Mr Z complains about National Westminster Bank Plc (NWB) and their decision to stop two online payments. What happened Mr Z holds a current account provided by NWB. On 29 September 2021, Mr Z attempted to make a payment of £2,849. Mr Z says this payment showed as ... (3 pages)View decision -
Decision Reference DRN-3300159
28 Apr 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3300159 The complaint Mrs M is unhappy Bank of Scotland plc trading as Halifax lost her son’s provisional driving licence when she applied to have him as an additional card holder on her credit card account. What happened Mrs M says she has a credit card account with Halifax that she’s... (4 pages)View decision -
Decision Reference DRN-3443053
28 Apr 2022 Harvey & Thompson Limited UpheldConsumer CreditDRN-3443053 The complaint Mr G complains Harvey & Thompson Limited trading as (H&T) gave him loans when he had a significant amount of other debt as well as a high number of defaults on his credit file. What happened Mr G took two loans between December 2016 and July 2017. I’ve inc... (7 pages)View decision
