We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
-
Decision Reference DRN-3864971
30 Mar 2023 Ageas Insurance Limited UpheldInsuranceDRN-3864971 The complaint Mr and Mrs M complain about the way Ageas Insurance Limited (“Ageas”) has handled a claim for subsidence. What happened Mr and Mrs M made a claim for subsidence damage in 2019 when they noted damage to the rear of their home. Ageas declined the claim due to a defe... (2 pages)View decision -
Decision Reference DRN-3799363
30 Mar 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3799363 The complaint Mr M complained about withdrawal fees applied to his charge card account by National Westminster Bank Plc (’NatWest’). He also complained about advice he received from his NatWest personal bank manager (‘PBM’). Mr M also said NatWest didn’t get his consent before ... (6 pages)View decision -
Decision Reference DRN-4057289
30 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4057289 The complaint Mr S complains that an unregulated business called Commercial Land and Property Brokers (CL&P) introduced him to Options UK Personal Pensions LLP, (‘Options’, which was trading as Carey Pensions UK LLP at the time of the relevant events) and gave him advice an... (29 pages)View decision -
Decision Reference DRN-3756740
30 Mar 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3756740 The complaint Mr N has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mr N transferred monies from existing pension arrangements into the SIPP and the transferred monies were then invested in holdings that haven’t performed as wel... (45 pages)View decision -
Decision Reference DRN-3935156
30 Mar 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3935156 The complaint Mr B is complaining that Barclays Bank UK PLC trading as Barclaycard (Barclaycard) sent confidential information about his credit card account to his ex-wife. What happened Mr B has a credit card with Barclaycard. The terms of the account allow Mr B to accrue rewa... (2 pages)View decision -
Decision Reference DRN-3808807
30 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3808807 The complaint Mr F transferred his defined benefit occupational pension into a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP, formerly Carey Pensions UK LLP (Options). This, and the investment in it, was recommended by an unregulated business calle... (40 pages)View decision -
Decision Reference DRN-4040375
30 Mar 2023 ClearBank Limited UpheldBanking and PaymentsDRN-4040375 The complaint D says ClearBank Limited, trading as Tide, should refund the money they lost as the result of an authorised push payment (APP) scam. Mrs N has brought this complaint on behalf of D, for ease of reading I will refer to Mrs N in this decision. What happened In summa... (4 pages)View decision -
Decision Reference DRN-3724325
30 Mar 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3724325 The complaint Mr B has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mr B transferred monies from existing pension arrangements into the SIPP and the transferred monies were then invested in holdings that haven’t performed as wel... (43 pages)View decision -
Decision Reference DRN-4051987
30 Mar 2023 Fundsmith LLP UpheldInvestmentsDRN-4051987 The complaint Mr H has complained that Fundsmith LLP placed unreasonable restrictions on his account with them. He has also complained of several service failings. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. ... (2 pages)View decision -
Decision Reference DRN-4051274
30 Mar 2023 esure Insurance Limited UpheldInsuranceDRN-4051274 The complaint Mr W complains about the value esure Insurance Limited placed on his car after he made a claim on his motor insurance policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on provi... (2 pages)View decision