We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-3697271
30 Mar 2023 Interactive Investor Services Limited UpheldInvestmentsDRN-3697271 The complaint Mr and Mrs B complain that Interactive Investor Services Limited (Interactive) restricted Mr B’s account access and prevented him from using part of his (Individual Savings Account) ISA allowance in the 2020/2021 tax year. They also complain that Interactive refus... (3 pages)View decision -
Decision Reference DRN-4053197
30 Mar 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4053197 The complaint Mr D complains about the basis on which Aviva Life & Pensions UK Limited (Aviva) have calculated the value of his deferred annuity when it was transferred following the winding up of his defined benefit occupational pension scheme (OPS). He says that Aviva has... (6 pages)View decision -
Decision Reference DRN-3895956
30 Mar 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3895956 The complaint Mr D complins about the amount of the settlement offered to him by Royal & Sun Alliance Insurance Limited (RSA) in respect of his claim for storm damage to his outbuilding. The claim was mostly dealt with by a claims validation service and as RSA is responsibl... (3 pages)View decision -
Decision Reference DRN-4018873
30 Mar 2023 MBNA Limited UpheldBanking and PaymentsDRN-4018873 The complaint Mr M complains that MBNA Limited irresponsibly gave him a credit card against its own policies. What happened Mr M held two credit cards with MBNA. He applied for a third credit card in April 2022 and his application was approved. Mr M was given a credit limit on ... (2 pages)View decision -
Decision Reference DRN-4042838
30 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4042838 The complaint Mr B complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (40 pages)View decision -
Decision Reference DRN-4056777
30 Mar 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4056777 The complaint Mr W complains about poor communication by The Prudential Assurance Company Limited (Prudential) in relation to his pension policy What happened Mr W said he took out a pension policy with Prudential in 1980 and paid £10 per month. He said he was visited by a Prud... (6 pages)View decision -
Decision Reference DRN-4058068
30 Mar 2023 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4058068 The complaint Mr M has complained about his let property insurer The National Farmers’ Union Mutual Insurance Society Limited (NFU). He feels it completed poor work at his property and delayed his claim for storm damage, causing him financial and non-financial loss. What happen... (5 pages)View decision -
Decision Reference DRN-4058140
30 Mar 2023 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4058140 The complaint Mr M has complained about his let property insurer The National Farmers’ Union Mutual Insurance Society Limited (NFU). He feels it completed poor work at his property and delayed his claim for storm damage, causing him financial and non-financial loss. What happen... (5 pages)View decision -
Decision Reference DRN-4035408
30 Mar 2023 ASPECT FINANCIAL SOLUTIONS LTD UpheldPensions and AnnuitiesDRN-4035408 The complaint Mr N complains that since 2010, Aspect Financial Solutions Ltd (Aspect) has taken ongoing fees from his pension pot but has not provided ongoing advice or servicing. In order to put matters right Mr N wants Aspect to refund all the ongoing fund based adviser fees ... (13 pages)View decision -
Decision Reference DRN-4026216
30 Mar 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4026216 The complaint Mr B complains that AXA Insurance UK Plc mishandled his claim on a motor insurance policy. What happened The subject matter of the claim and the complaint was a car or multi-purpose vehicle, first registered in about 2009. Mr B had a comprehensive policy for the c... (3 pages)View decision