We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4056579
30 Mar 2023 Feast Noble & Company LLP UpheldPensions and AnnuitiesDRN-4056579 The complaint Through his representative, Mr C complains that Feast Noble & Company LLP (FN&C) ‘rubber stamped’ or ‘facilitated’ advice which he had received from an unregulated introducer, to transfer his pensions to a Rowanmoor SIPP in order to invest in high risk unr... (20 pages)View decision -
Decision Reference DRN-3973010
30 Mar 2023 Santander UK Plc UpheldBanking and PaymentsDRN-3973010 The complaint Ms R and Mr T complain that Santander UK Plc made errors when it added Ms R to Mr T’s account that resulted in fraudulent activity on the joint account. Ms R and Mr T are unhappy with the redress offered by Santander UK Plc. What happened Ms R and Mr T visited a l... (2 pages)View decision -
Decision Reference DRN-4015942
30 Mar 2023 Close Brothers Limited UpheldConsumer CreditDRN-4015942 The complaint Mr N complains that a used car he acquired via a conditional sale agreement with Close Brothers Limited trading as Close Brothers Motor Finance wasn’t of satisfactory quality. He wishes to reject the car and cancel the agreement. What happened In December 2021 Mr ... (5 pages)View decision -
Decision Reference DRN-4040784
30 Mar 2023 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4040784 The complaint Ms D complains Mitsubishi HC Capital UK Plc trading as Hitachi Personal Finance (“Hitachi”), has not dealt fairly with a connected lender liability claim she brought against it relating to the purchase of a holiday club membership. What happened I issued a provisi... (8 pages)View decision -
Decision Reference DRN-4041674
30 Mar 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4041674 The complaint Mr D complains Royal & Sun Alliance Insurance Limited (RSA) caused avoidable delays in how it handled his legal expenses insurance (LEI) claim. He says this led to him incurring additional legal fees. Mr D also considers the hourly solicitor rate payable to hi... (8 pages)View decision -
Decision Reference DRN-3972930
30 Mar 2023 Mortgage Advice Bureau Limited UpheldMortgagesDRN-3972930 The complaint Mr M complains that Mortgage Advice Bureau Limited (MAB) incorrectly led him to believe he’d be approved for a mortgage and that he incurred costs as a result. What happened Mr M sought to obtain a mortgage in relation to purchasing a property. In March 2022, Mr M... (2 pages)View decision -
Decision Reference DRN-3973784
30 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3973784 The complaint Mr A complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2012, Mr A says he was working abroad ... (43 pages)View decision -
Decision Reference DRN-4057649
30 Mar 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4057649 The complaint Mr O complains Advantage Insurance Company Limited (Advantage) caused delays and he was unhappy with the handling of his claim on his motor insurance policy. He said due to the delays Advantage should have considered his car as a total loss. Advantage are the unde... (5 pages)View decision -
Decision Reference DRN-3605129
30 Mar 2023 Inter-UK Financial Services Limited UpheldPensions and AnnuitiesDRN-3605129 The complaint Mr H with the help of a professional representative complains that Inter-UK Financial Services Limited (Inter-UK) are at fault for the losses he suffered from his pension. What happened In February 2018, following a transfer to a SIPP Mr H met with Inter-UK to dis... (7 pages)View decision -
Decision Reference DRN-4056806
30 Mar 2023 Paymentshield Ltd UpheldInsuranceDRN-4056806 Complaint Mr N is unhappy that Paymentshield Ltd (“PS”) did not send him annual renewals reminding him he had PPI. Mr N is also unhappy with the lack of and quality of responses from PS. Background Mr N says he moved out of his mortgaged property sometime in 2016 to live at his... (6 pages)View decision