We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4057318
30 Mar 2023 Mortgage Advice Bureau Limited UpheldMortgagesDRN-4057318 The complaint Miss M and Ms S complain about poor service and advice from the Mortgage Advice Bureau Limited. They ask that it responds to their complaint and pays compensation. What happened Miss M and Mr S were buying a property and took mortgage advice from MAB. They say it ... (2 pages)View decision -
Decision Reference DRN-3977288
30 Mar 2023 Blue Motor Finance Ltd UpheldConsumer CreditDRN-3977288 The complaint Mr S complains that a car acquired with finance from Blue Motor Finance Ltd (BM) wasn’t of satisfactory quality. What happened In January 2022 Mr S was supplied with a car and entered into a hire purchase agreement with BM. At the point of supply the car was aroun... (3 pages)View decision -
Decision Reference DRN-4057285
30 Mar 2023 Covea Insurance plc UpheldInsuranceDRN-4057285 The complaint Mr A complains Covea Insurance Plc (Covea) took too long to settle his claim and that he had to pay his insurance premiums when he was without a car. Covea are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of the int... (4 pages)View decision -
Decision Reference DRN-4056041
30 Mar 2023 Wirecard Card Solutions Limited UpheldBanking and PaymentsDRN-4056041 The complaint Mr T complains that Wirecard Card Solutions Limited blocked his Pockit account and withheld the funds. He also says the transactions on the account weren’t carried out by him. He’d like the funds returned to him. The Pockit account is a pre-paid payment card admin... (5 pages)View decision -
Decision Reference DRN-4044513
30 Mar 2023 Ageas Insurance Limited UpheldInsuranceDRN-4044513 The complaint A company that I’ll refer to as O has complained that Ageas Insurance Limited hasn’t offered enough to settle its loss of income insurance claim. Mr S, a director of O, has brought the complaint on O’s behalf through a representative. For ease of reading, I will r... (4 pages)View decision -
Decision Reference DRN-4051970
30 Mar 2023 Barclays Bank Plc UpheldBanking and PaymentsDRN-4051970 The complaint A company, which I’ll refer to as O, complains that Barclays Bank Plc didn’t defend chargebacks raised against it, which resulted in a default being registered against it. O is represented by one of its directors, Mrs P. What happened O is a merchant. In July 2020... (5 pages)View decision -
Decision Reference DRN-4050241
30 Mar 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4050241 The complaint Miss S is unhappy Barclays Bank UK PLC (“Barclays”) haven’t refunded her for the money she lost in a scam. In bringing her complaint to this service, Miss S is being represented by solicitors. For ease, I will refer to Miss S throughout my decision, even where the... (8 pages)View decision -
Decision Reference DRN-3957509
30 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3957509 The complaint Ms B complains that an unregulated business called Commercial Land and Property Brokers (CL&P) introduced her to Options UK Personal Pensions LLP, (‘Options’, which was trading as Carey Pensions UK LLP at the time of the relevant events) and gave her advice an... (30 pages)View decision -
Decision Reference DRN-3882337
30 Mar 2023 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-3882337 The complaint Mr L complains that American Express Services Europe Limited (AESEL) starting charging a fee for his credit card account without his agreement. What happened Mr L has a ‘British Airways American Express Premium Plus Card’. He also holds an ‘Amex Companion Card’, f... (4 pages)View decision -
Decision Reference DRN-3956719
30 Mar 2023 Black Horse Limited UpheldConsumer CreditDRN-3956719 The complaint Mr P complains that a car acquired with finance from Black Horse Limited wasn’t of satisfactory quality. What happened In July 2021 Mr P was supplied with a car and entered into a finance agreement with Black Horse. At the point of supply the car was around 2 year... (2 pages)View decision