We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3431170
14 Apr 2022 National Westminster Bank Plc UpheldConsumer CreditDRN-3431170 The complaint Mrs A and Mr A complain that National Westminster Bank Plc (“NatWest”) gave them a loan when they didn’t ask for it. But later when they did ask for a loan, it was declined on the basis they couldn’t apply again within a specified timeframe. They also complain the... (5 pages)View decision -
Decision Reference DRN-3244494
14 Apr 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3244494 The complaint Ms D complains that Metro Bank PLC won’t refund all the money she lost when she was the victim of a scam. What happened Ms D was called by someone claiming to be from HMRC. She was told she hadn’t paid the correct amount of tax between 2017 and 2019 and that, if s... (6 pages)View decision -
Decision Reference DRN-2829006
14 Apr 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-2829006 The complaint Mr A complains that an appointed representative of Aviva Life & Pensions UK Limited failed to provide him with suitable advice, or sufficient information, when it recommended that he open, and later increase his contributions to, a Free Standing Additional Vol... (5 pages)View decision -
Decision Reference DRN-3428173
14 Apr 2022 Morses Club PLC UpheldConsumer CreditDRN-3428173 The complaint Miss G complains (through a representative) that Morses Club PLC (Morses) gave her loans that she couldn’t afford to repay. What happened Our adjudicator partly upheld Miss G’s complaint. Miss G didn’t agree with the adjudicator’s assessment. The complaint was the... (6 pages)View decision -
Decision Reference DRN-3430544
13 Apr 2022 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-3430544 Complaint Mrs R has complained that Omni Capital Retail Finance Limited (“OCRF”) rejected her claim against it under Section 75 of the Consumer Credit Act 1974. Background Mrs R bought solar panels for her home in 2018. The purchase was funded by a loan from OCRF, and that busi... (3 pages)View decision -
Decision Reference DRN-2221096
13 Apr 2022 County Capital Wealth Management Limited UpheldPensions and AnnuitiesDRN-2221096 The complaint Mr P complains that he was given poor advice by County Capital Wealth Management Limited trading as The Pension Review Service (‘CC’) to transfer the benefits from his defined benefit (DB) scheme with British Steel (BSPS) to a personal pension. What happened In Ma... (7 pages)View decision -
Decision Reference DRN-3428222
13 Apr 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3428222 The complaint A company I’ll refer to as W complains that National Westminster Bank PLC (NatWest) closed its account without giving an explanation, and delayed the switch process to its new bank. To put things right, W wants NatWest to reinstate its accounts and pay compensatio... (3 pages)View decision -
Decision Reference DRN-3278077
13 Apr 2022 Oplo PL Ltd UpheldConsumer CreditDRN-3278077 The complaint Mr H complains that Oplo PL Ltd are not reporting things correctly on his credit file. What happened This complaint surrounds a personal loan that Mr H took out in 2018. In 2020, he fell behind on the repayments. In November 2020, Mr H was approved to enter into a... (3 pages)View decision -
Decision Reference DRN-3369120
13 Apr 2022 Wirecard Card Solutions Limited UpheldBanking and PaymentsDRN-3369120 The complaint Mr B complains Wirecard Card Solutions Limited blocked his Pockit account and sent money back to source rather than releasing it to him. The Pockit account is a pre-paid payment card administered by Wirecard Card Solutions Limited. What happened Mr B had a Pockit ... (4 pages)View decision -
Decision Reference DRN-3432291
13 Apr 2022 National House-Building Council UpheldInsuranceDRN-3432291 The complaint Mr and Mrs G complain that National House-Building Council (NHBC) unfairly rejected their claim for damage to their property. What happened Mr and Mrs G have a policy with NHBC, which covers them for defects which present themselves in their home. Mr and Mrs G bel... (2 pages)View decision
