We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-3828610
30 Mar 2023 Next Retail Limited UpheldConsumer CreditDRN-3828610 The complaint Miss R complains about Next Retail Limited’s refusal to recredit the value of a purchase she made, as well as an associated investigation charge, using her running account credit facility. What happened Miss R purchased a bottle of perfume using her credit facilit... (3 pages)View decision -
Decision Reference DRN-3914646
30 Mar 2023 Sky UK Limited UpheldConsumer CreditDRN-3914646 The complaint Mr C complains about the quality of a mobile telephone device he got using a fixed sum loan with Sky UK Limited. What happened In October 2021, Mr C took out a fixed sum loan agreement with Sky for a mobile telephone device. Around five months later, Mr C says he ... (5 pages)View decision -
Decision Reference DRN-4010142
30 Mar 2023 Clydesdale Bank Plc UpheldMortgagesDRN-4010142 The complaint Mr and Mrs G are unhappy Clydesdale Bank Plc trading as Virgin Money (“Virgin Money”) delayed their mortgage application. What happened Mr and Mrs G applied for a £331,500 mortgage with Virgin Money through a broker on 20 April 2021. The property they were purchas... (3 pages)View decision -
Decision Reference DRN-3590519
30 Mar 2023 True Potential Investments LLP UpheldPensions and AnnuitiesDRN-3590519 The complaint Mr T complains that True Potential Investments LLP (TPI) caused delays when drawing down funds from his personal pension plan. What happened I issued a provisional decision about this complaint on 22 March 2023. In it, I set out the background to this complaint as... (5 pages)View decision -
Decision Reference DRN-4055492
30 Mar 2023 H. W. Wood Limited UpheldInsuranceDRN-4055492 The complaint A limited company, that I will call K, has complained that H.W. Wood Limited mis-sold it a business insurance policy. K says it was sold a different policy when it renewed on 1 March 2020 and if H.W. Wood had provided better advice, it would have had cover for los... (10 pages)View decision -
Decision Reference DRN-4024524
30 Mar 2023 Hastings Insurance Services Limited UpheldInsuranceDRN-4024524 The complaint Mr K says Hastings Insurance Services Limited made an error when amending his motor insurance policy and that it wouldn’t honour the quote it gave him due to the error. What happened Mr K took the policy out in June 2022. He tried to get a quote for a new car in A... (2 pages)View decision -
Decision Reference DRN-3686098
30 Mar 2023 WPS ADVISORY Ltd UpheldPensions and AnnuitiesDRN-3686098 The complaint Mr P complains WPS Advisory Ltd (WPS) failed to provide the necessary confirmation of advice to allow him to proceed with a transfer of his defined benefit pension. This led to delays resulting in additional costs, which he would like refunded. What happened I set... (11 pages)View decision -
Decision Reference DRN-3715609
30 Mar 2023 Openwork Limited UpheldPensions and AnnuitiesDRN-3715609 The complaint Mrs B complains that Openwork Limited trading as The Openwork Partnership (‘Openwork’) gave her unsuitable advice when it recommended she switch to a new personal pension plan (PPP) and individual savings account (ISA) provider. What happened Mrs B, who was an exi... (8 pages)View decision -
Decision Reference DRN-4056152
30 Mar 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4056152 The complaint Mr W has a mortgage with Barclays Bank UK PLC (“Barclays”). He complains about the way it has been managed. What happened Mr W has a mortgage with Barclays. He complains about the way it managed his mortgage after he lost his job in 2019 due to the covid-19 pandem... (5 pages)View decision -
Decision Reference DRN-3977548
30 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3977548 The complaint Mr E complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (43 pages)View decision