We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3393866
13 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3393866 The complaint Mrs O complained that AvantCredit of UK, LLC lent to her irresponsibly and provided her with unaffordable lending. What happened AvantCredit provided a loan to Mrs O as follows: Date taken Loan amount Term Typical monthly repayment Total repayment Loan status 18/1... (4 pages)View decision -
Decision Reference DRN-3411559
13 Apr 2022 QIC Europe Ltd UpheldInsuranceDRN-3411559 The complaint Mr C and Miss K complain about QIC Europe Ltd’s (QIC) handling of claim made on their buildings insurance policy. What happened In July 2021, Mr C and Miss K say significant rainfall caused a river running behind their home to flood. They say this flood led to a l... (3 pages)View decision -
Decision Reference DRN-3430115
13 Apr 2022 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-3430115 The complaint Miss H complains that Liverpool Victoria Insurance Company Limited (“LV”) wrongly persuaded her to deal directly with a third-party insurer to resolve damage caused when a tractor hit and damaged her home. She wants LV to help manage ongoing repairs and to pay her... (4 pages)View decision -
Decision Reference DRN-3270309
13 Apr 2022 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3270309 The complaint Miss M has complained that Clydesdale Financial Services Limited trading as Barclays Partner Finance rejected her claim against it under Section 75 of the Consumer Credit Act 1974. What happened Miss M bought solar panels for her home in 2014. The purchase was fu... (4 pages)View decision -
Decision Reference DRN-3388249
13 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3388249 The complaint Mr J complains that Everyday Lending Limited trading as Everyday Loans (“ELL”) lent to him in an irresponsible manner. What happened Mr J was given two loans by ELL. He first borrowed £2,000 in November 2017 that he agreed to repay in 24 monthly instalments. Aroun... (4 pages)View decision -
Decision Reference DRN-3253664
13 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3253664 The complaint Mr and Mrs P complain that Barclays Bank UK PLC (Barclays) sent their statements to an old address. They would like an explanation and more compensation than the £250 Barclays has already agreed to pay. . What happened The details of this complaint are well known... (1 page)View decision -
Decision Reference DRN-3169080
13 Apr 2022 Nationwide Building Society UpheldConsumer CreditDRN-3169080 The complaint Mr L is unhappy that Nationwide Building Society acted irresponsibly in giving him a personal loan as he couldn’t afford it. What happened In January 2020, Mr L took out a personal loan with Nationwide for £2,900. He agreed to repay £72.49 per month over five year... (3 pages)View decision -
Decision Reference DRN-3116828
13 Apr 2022 State Bank Of India (UK) Limited UpheldBanking and PaymentsDRN-3116828 The complaint Mr S complains that State Bank of India (UK) Limited (‘SBI’) provided poor service and failed to provide him a refund after he fell victim to a fraud. What happened In 2018, Mr S was befriended by a person he believed to be living abroad at the time. Unfortunately... (6 pages)View decision -
Decision Reference DRN-3428191
13 Apr 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3428191 The complaint Miss H has complained about the way Volkswagen Financial Services (UK) Limited trading as Audi Finance (VWFS) handled things when she returned a car she’d acquired under a hire purchase agreement. What happened Miss H acquired a new car under a four-year hire purc... (5 pages)View decision -
Decision Reference DRN-3362164
13 Apr 2022 Bank of Scotland Plc UpheldMortgagesDRN-3362164 The complaint Mr and Mrs H are unhappy with the way that Bank of Scotland plc (trading as Birmingham Midshires) have managed their mortgage accounts. They also complain about the service they received when both mortgage terms had ended. What happened Mr and Mrs H have a mortgag... (3 pages)View decision
