We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123872 results
-
Decision Reference DRN-3516573
27 Oct 2022 Think Money Limited UpheldBanking and PaymentsDRN-3516573 The complaint Mr H has complained about how Think Money Limited (TML) responded to a claim for money back in relation to a purchase he’d made on his debit card. He’s also complained about ongoing service issues. What happened Mr H paid £27.50 to a firm for a fit to fly antigen ... (5 pages)View decision -
Decision Reference DRN-3705715
27 Oct 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3705715 The complaint Miss T complains that Everyday Lending Limited lent to her when she could not afford it. She says that Everyday Lending did not verify her financial situation properly. Miss T says that the cost of the loan was ‘excruciating’. What happened Miss T applied for and ... (7 pages)View decision -
Decision Reference DRN-3708997
27 Oct 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3708997 The complaint Mr D is unhappy Royal & Sun Alliance Insurance Limited turned down a claim he made on a wedding insurance policy he took out to cover his daughter’s wedding. What happened Mr D took out wedding insurance with RSA to cover his daughter’s wedding. His daughter s... (3 pages)View decision -
Decision Reference DRN-3464952
27 Oct 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3464952 The complaint Miss R is unhappy that Monzo Bank Ltd refused to provide her a refund after she fell victim to a fraud. What happened In early 2021, Miss R was contacted by a person on a social media platform claiming to work as an agent for a cryptocurrency investment platform. ... (4 pages)View decision -
Decision Reference DRN-3720548
27 Oct 2022 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-3720548 The complaint Mr B complains that London & Colonial Services Limited (L&C) caused unnecessary delays when he requested it transfer funds held within his Self-Invested Personal Pension (SIPP) to another provider. And these delays caused him a financial loss. In bringing ... (5 pages)View decision -
Decision Reference DRN-3438834
27 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3438834 The complaint Miss H complains that Barclays Bank UK PLC trading as Barclaycard (“Barclays”) failed to update her address details, meaning she didn’t receive arrears and default notices resulting in a default being recorded on her credit file. What happened Miss H held two cred... (3 pages)View decision -
Decision Reference DRN-3704227
27 Oct 2022 Bapchild Motoring World (Kent) Limited UpheldInsuranceDRN-3704227 The complaint Mr P complains that Bapchild Motoring World (Kent) Limited (Bapchild) has declined two claims on his motor warranty policy. Reference to Bapchild includes its agents. What happened Mr P submitted two claims. The first claim submitted was for a failed ... (3 pages)View decision -
Decision Reference DRN-3507012
27 Oct 2022 Honeycomb Finance Limited UpheldConsumer CreditDRN-3507012 The complaint Mr E complains about a loan with Honeycomb Finance Limited’s (“HFL”). What happened In April 2018 a salesman from a company I will call “E” visited Mr E at home. The purpose of the visit was for the salesman to tell Mr E more about an online educational course pro... (6 pages)View decision -
Decision Reference DRN-3487097
27 Oct 2022 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-3487097 The complaint Mr H complains about the quality of a car supplied to him by Santander Consumer (UK) Plc trading as McLaren Financial Services (“Santander”). What happened Mr H acquired a new car under a conditional sale agreement with Santander in July 2020. The car cost around ... (3 pages)View decision -
Decision Reference DRN-3776243
27 Oct 2022 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-3776243 The complaint Mr and Mrs P complain that Liverpool Victoria Insurance Company Limited (“LV”) – the insurer of their household cover - has provided poor service. What happened On 25 September 2019, Mrs P rang LV to tell it she was moving home. She gave LV details of the new prop... (5 pages)View decision
