We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3430147
12 Apr 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3430147 The complaint Mr M complains that Barclays Bank UK PLC caused delays with his mortgage application. He says his purchase fell through as a result. Mr M asks for compensation of £10,000 for the costs and upset this caused. What happened Mr M applied for a mortgage with Barclays ... (2 pages)View decision -
Decision Reference DRN-3211219
12 Apr 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3211219 The complaint Miss S is unhappy that NewDay Ltd, trading as Aqua, provided credit to her which she feels was unaffordable for her. What happened In March 2017, Miss S applied for a credit account with NewDay. Her application was accepted, and NewDay issued Miss S with a credit ... (3 pages)View decision -
Decision Reference DRN-3368053
12 Apr 2022 QIC Europe Ltd UpheldInsuranceDRN-3368053 The complaint Mr B complains that QIC Europe Limited mishandled his claim on his van insurance policy. Where I refer to QIC, I include claims-handlers and others insofar as I hold QIC responsible for their acts or omissions. What happened The subject matter of the claim and com... (3 pages)View decision -
Decision Reference DRN-3278544
12 Apr 2022 Aviva Insurance Limited UpheldInsuranceDRN-3278544 The complaint Mr D and Mrs D complain about delays and errors in the handling of a property insurance claim by Aviva Insurance Limited. What happened Mr D and Mrs D have a property owners’ insurance policy underwritten by Aviva. They first made a claim relating to subsidence at... (3 pages)View decision -
Decision Reference DRN-3428993
12 Apr 2022 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-3428993 The complaint Ms J is unhappy with the outcome of her Section 75 Consumer Credit Act 1974 (the ‘Act’) claim against Omni Capital Retail Finance Limited trading as Omni Capital, for some allegedly mis-sold solar panels. What happened Ms J is represented by a firm of solicitors. ... (5 pages)View decision -
Decision Reference DRN-3391503
12 Apr 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3391503 The complaint Ms S complains that Moneybarn No. 1 Limited refused to let her reject a car that was both faulty and unsuitable. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute so instead ... (2 pages)View decision -
Decision Reference DRN-3289429
12 Apr 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3289429 The complaint Miss B complains that Loans 2 Go Limited (Loans2Go) lent to her irresponsibly. What happened Using information from both parties, we know that Miss B was approved for one loan on 6September 2019 for a capital sum of £1,500 repayable over 18 months at £342.83 each.... (4 pages)View decision -
Decision Reference DRN-3428505
12 Apr 2022 Better Retirement Group Ltd UpheldPensions and AnnuitiesDRN-3428505 The complaint Mr K says the advice given by Better Retirement Group Ltd (BRG) to transfer his occupational pension scheme (OPS) benefits, into a Self-invested Personal Pension (SIPP) with Momentum Pension Ltd (MP) and invest in the SVS Securities (SVS) Growth portfolio overseen... (13 pages)View decision -
Decision Reference DRN-3400975
12 Apr 2022 ATLANTA 1 INSURANCE SERVICES LIMITED UpheldInsuranceDRN-3400975 The complaint Mr C complains Atlanta 1 Insurance Services Limited Trading as Swinton Van (Swinton) incorrectly renewed his motor insurance policy. There are several parties and representatives of Swinton involved throughout the claim but for the purposes of this complaint I’m o... (3 pages)View decision -
Decision Reference DRN-3258975
12 Apr 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3258975 Complaint Ms P has complained that Shawbrook Bank Limited (“Shawbrook”) rejected her claim against it under Section 75 of the Consumer Credit Act 1974. Ms P bought solar panels for her home in March 2018. The purchase was funded by a 10- year loan from Shawbrook, and that busin... (3 pages)View decision
