We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3412826
12 Apr 2022 ValidPath Limited UpheldPensions and AnnuitiesDRN-3412826 The complaint Mr H complains, with the help of a representative, that Mr D of Wealthwise CFM Ltd (WCFM) an appointed representative (AR) of ValidPath Limited (ValidPath) gave him unsuitable advice to invest in Stirling Mortimer 6 (Morocco). What happened WCFM advised Mr H to sw... (18 pages)View decision -
Decision Reference DRN-3081772
12 Apr 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3081772 The complaint Ms H complains that TSB Bank Plc didn’t do enough to help her when she was the victim of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview of some of the key events here. On 13 July 202... (4 pages)View decision -
Decision Reference DRN-3429197
12 Apr 2022 Premia Solutions Ltd UpheldInsuranceDRN-3429197 The complaint Mr M’s representative complains on his behalf that Premia Solutions Ltd (Premia) paid his claim settlement to an incorrect bank account that did not belong to him. References to Mr M or his representative, will include the other. There are several parties and repr... (4 pages)View decision -
Decision Reference DRN-3347966
12 Apr 2022 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-3347966 The complaint Miss L complains that a car she bought under a conditional sale agreement from Santander Consumer (UK) Plc was not of satisfactory quality. She wants to reject it. What happened In November 2021 Miss L entered into a conditional sale agreement with Santander for a... (2 pages)View decision -
Decision Reference DRN-3405242
12 Apr 2022 Home Retail Group Card Services Limited UpheldConsumer CreditDRN-3405242 The complaint Mr T says Home Retail Group Card Services Limited (“Home Retail Group”), trading as Argos Financial Services, irresponsibly lent to him. He has requested that the interest and late payment charges he paid on his account be refunded. What happened This complaint is... (3 pages)View decision -
Decision Reference DRN-3328438
12 Apr 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3328438 The complaint S Ltd, represented by Mr R, complained about delays when it tried to open a foreign currency account with Metro Bank PLC. What happened S Ltd opened a business account with Metro in January 2020. In August 2021, Mr R, for S Ltd, tried several times ... (4 pages)View decision -
Decision Reference DRN-3327384
12 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3327384 The complaint Miss T complains about the management of her account with Barclays Bank UK PLC. Miss T includes in her various issues the removal of an overdraft in September 2021. And that she was never informed about that removal. Her complaint points include that she kept rece... (8 pages)View decision -
Decision Reference DRN-3332471
12 Apr 2022 Bought By Many Ltd UpheldInsuranceDRN-3332471 The complaint Miss A has complained that Bought by Many Ltd (BBM) has mis-sold her pet insurance by advising her that her pet kitten would be covered for a kidney abnormality but then declining a claim on the ground that it was a pre-existing condition. What happened When Miss ... (3 pages)View decision -
Decision Reference DRN-3228267
12 Apr 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3228267 The complaint Mr C complains about how HSBC UK Bank Plc dealt with his credit card account application. What happened Mr C says he was advised by HSBC that he could close his existing credit card account and apply for an upgraded credit card account. He says HSBC ran two credit... (2 pages)View decision -
Decision Reference DRN-3428470
12 Apr 2022 Astrenska Insurance Limited UpheldInsuranceDRN-3428470 The complaint Mr S complains that Astrenska Insurance Limited is responsible for poor service in connection with a home emergency insurance policy. Where I refer to Astrenska, I include engineers and others insofar as I hold Astrenska responsible for their acts or omissions. Wh... (3 pages)View decision
