We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3349855
12 Apr 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3349855 The complaint Ms B’s complaint is about a delay in receiving her benefits as a lump sum from her pension policy with ReAssure Limited. What happened Ms B has a pension policy with ReAssure. Ms B wanted to take her pension fund as a lump sum in August 2020 at age 55. She emailed... (4 pages)View decision -
Decision Reference DRN-3403610
12 Apr 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3403610 The complaint Ms K complained that HSBC UK Bank plc didn’t close her account when she said she’d asked it to. Miss K asked for £10,000 compensation, and for all adverse reports to be removed from her credit file. What happened Miss K had an HSBC student account. She said that i... (5 pages)View decision -
Decision Reference DRN-3428131
12 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3428131 The complaint Mr G complains about the way AvantCredit of UK, LLC has administered his fixed sum loan account. What happened I issued a provisional decision in which I said: “I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the ci... (2 pages)View decision -
Decision Reference DRN-3428028
12 Apr 2022 MBNA Limited UpheldBanking and PaymentsDRN-3428028 The complaint Mr J complains MBNA Limited are holding him liable for transactions made on his credit card account which he says he didn’t make. What happened I summarised the facts surrounding Mr J’s complaint in my provisional decision. I now repeat those same facts for the pu... (5 pages)View decision -
Decision Reference DRN-3120524
12 Apr 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3120524 The complaint Mr R complains that Tesco Personal Finance Plc (“Tesco”) have failed to refund £4,800 he lost as part of an investment scam. What happened Mr R fell victim to an investment scam, whereby he transferred over £16,000 to fraudulent merchants (Trade Capital and Extick... (4 pages)View decision -
Decision Reference DRN-3422500
12 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3422500 Complaint Mr B has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr B with a loan for £1,100.00 in April 2015. This loan was due to be repaid in 24 monthly instalments of just... (2 pages)View decision -
Decision Reference DRN-3393461
12 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3393461 Complaint Mrs M has complained about loans AvantCredit of UK, LLC (“Avant Credit”) provided to her. Background Avant Credit provided Mrs M with an initial loan for £4,750.00 in February 2019. This loan was due to be repaid in 36 monthly instalments of just under £230. Mrs M rep... (2 pages)View decision -
Decision Reference DRN-3415590
12 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3415590 Complaint Ms E has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to her. She says the loan was unaffordable. Background Avant Credit provided Ms E with a loan for £4,000.00 in October 2015. This loan was due to be repaid in 48 monthly instalments of j... (3 pages)View decision -
Decision Reference DRN-3174111
11 Apr 2022 FACET INVESTMENT MANAGEMENT LTD UpheldPensions and AnnuitiesDRN-3174111 The complaint Mr F complains about the advice he received from Berkeley Financial Partners Ltd (Berkeley) to invest in the ‘FACET Fund no.3’ within his Self-invested Personal Pension (SIPP). He believes that this might have presented more risk that was suitable for his Cautious... (8 pages)View decision -
Decision Reference DRN-3365399
11 Apr 2022 Oplo PL Ltd UpheldConsumer CreditDRN-3365399 The complaint Mr H complains that Oplo PL Ltd (when it was trading as 1 st Stop Personal Loans Limited) irresponsibly provided him with an unaffordable loan.(To keep things simpler, I’ll refer to the lender as ‘1 st Stop’). What happened 1st Stop provided Mr H with a loan as fo... (4 pages)View decision
