We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123872 results
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Decision Reference DRN-3735679
26 Oct 2022 Sun Life Assurance Company of Canada (U.K.) Limited UpheldInvestmentsDRN-3735679 The complaint Mr R complains that Sun Life Assurance Company of Canada (U.K.) Limited, trading as Sun Life Financial of Canada (‘SLFC’) mis-sold him a whole of life policy in 1993. What happened At the time the whole of life policy was sold Mr R was single and had no dependents... (3 pages)View decision -
Decision Reference DRN-3658461
26 Oct 2022 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3658461 The complaint Miss M has complained that Casualty & General Insurance Company (Europe) Limited (C&G) has declined her claim for the full cost of treatment for her pet dog on the ground that some of the costs were for treatment that didn’t treat the illness and therefore... (3 pages)View decision -
Decision Reference DRN-3758116
26 Oct 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3758116 The complaint Mr G has complained that Admiral Insurance (Gibraltar) Limited (‘Admiral’) didn’t deal with a claim under a home emergency policy. What happened Mr G contacted Admiral to arrange for an engineer to deal with an issue with his boiler. Admiral said it wouldn’t visit... (2 pages)View decision -
Decision Reference DRN-3735480
26 Oct 2022 Well Dunn Limited UpheldInsuranceDRN-3735480 The complaint Mr F has complained about his car insurance broker Well Dunn Limited as he believes it mis-sold him a policy. What happened Mr F arranged cover via Well Dunn for his car. He was told he would get a courtesy car. When he had an accident his insurer said there was n... (2 pages)View decision -
Decision Reference DRN-3774608
26 Oct 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3774608 The complaint Miss H has complained about her property insurer Lloyds Bank General Insurance Limited because of the price it has been charging her for cover. What happened Miss H had cover with Lloyds since 2011. Her policy documents showed her as having a 99-bedroom home. This... (2 pages)View decision -
Decision Reference DRN-3585342
26 Oct 2022 Blue Motor Finance Ltd UpheldConsumer CreditDRN-3585342 The complaint Miss G complains that the car she acquired through Blue Motor Finance Ltd (“BMF”) wasn’t of satisfactory quality. She wants BMF to repair the car and reimburse her the money she’s already spent on repairs. What happened Miss G entered a hire purchase agreement in ... (3 pages)View decision -
Decision Reference DRN-3726866
26 Oct 2022 British Gas Insurance Limited UpheldInsuranceDRN-3726866 The complaint X is unhappy with the way British Gas Insurance Limited (British Gas) has dealt with his home care policy. What happened X had a home care policy with British Gas which included boiler care. e complained to British Gas about an incorrect email on his account and t... (4 pages)View decision -
Decision Reference DRN-3745957
26 Oct 2022 Verex Insurance Services Limited UpheldInsuranceDRN-3745957 The complaint Mrs M has complained about her car insurer Verex Insurance Services Limited because her monthly premium payment kept changing and charges kept being added. What happened Mrs M had a policy with Verex which renewed in May 2021, with Mrs M paying a monthly premium o... (2 pages)View decision -
Decision Reference DRN-3734947
26 Oct 2022 PrePay Technologies Limited UpheldBanking and PaymentsDRN-3734947 The complaint ‘I’, a sole trader business, complains about the way that PrePay Technologies Limited dealt with a fraud claim. What happened I explains that it noticed card payments on its account that it hadn’t made. It contacted PrePay on 30 December 2020 about them and was la... (2 pages)View decision -
Decision Reference DRN-3664608
26 Oct 2022 First Data Europe Limited UpheldBanking and PaymentsDRN-3664608 The complaint M, a limited company, complains that First Data Europe Limited won’t refund fees and charges made to an inactive merchant account. What happened M had a merchant services agreement with First Data. By 2016 M had incorporated and a new merchant account ID was requi... (3 pages)View decision
