We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-3956061
29 Mar 2023 Covea Insurance plc UpheldInsuranceDRN-3956061 The complaint S has complained about Covea Insurance plc’s (Covea’s) decision to decline a claim it made for stolen tools, under its motor vehicle insurance policy. What happened S is represented in its complaint by Mr B. So, any reference to Mr B in this decision will also be ... (3 pages)View decision -
Decision Reference DRN-4017262
29 Mar 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4017262 The complaint Ms R and Mr S complains Santander UK plc (Santander) provided poor service when trying to open a joint bank account. What happened Ms R says she visited a local branch of Santander in May 2022, to open a joint bank account for her and her partner who was an existi... (3 pages)View decision -
Decision Reference DRN-4041239
29 Mar 2023 Atlanta Insurance Intermediaries Limited UpheldInsuranceDRN-4041239 The complaint Miss D has complained about the commission earned by Atlanta Insurance Intermediaries Limited (formerly Swinton Group Limited) on two policies sold to her in 2004 and 2006, which were regularly renewed and still in place at the point she complained. She also compl... (3 pages)View decision -
Decision Reference DRN-3818722
29 Mar 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3818722 The complaint Miss A is unhappy how Barclays Bank UK PLC trading as Barclaycard handled her request for help to recover money following a payment she made to stay at a holiday home. What happened In early October 2021 Miss A booked a holiday home for a couple of days for her fa... (4 pages)View decision -
Decision Reference DRN-4050855
29 Mar 2023 Eagle Financial Services Limited UpheldPensions and AnnuitiesDRN-4050855 The complaint Miss R raises a number of complaints about Eagle Financial Services Limited (Eagle). She complains she was misled about the tax she could claim in respect of her Self Invested Personal Pension (SIPP) and other products recommended to her. And she is generally unha... (13 pages)View decision -
Decision Reference DRN-3992510
29 Mar 2023 Novitas Loans Ltd UpheldConsumer CreditDRN-3992510 The complaint Ms H complains that Novitas Loans Ltd treated her unfairly in relation to a fixed sum loan agreement she entered into. What happened Ms H, via her solicitors, approached Novitas for a loan in September 2014 to fund her divorce proceedings. The loan facility was fo... (6 pages)View decision -
Decision Reference DRN-4053505
29 Mar 2023 QIC Europe Ltd UpheldInsuranceDRN-4053505 The complaint Mr S complains that QIC Europe Ltd have provided a poor standard of service when dealing with his claim regarding a leak, initially offered an inadequate settlement, and failed to provide alternative accommodation, and offered inadequate compensation. What happene... (4 pages)View decision -
Decision Reference DRN-4011145
29 Mar 2023 Fairmead Insurance Limited UpheldInsuranceDRN-4011145 The complaint Mr P and Mrs P are unhappy with the service provided Fairmead Insurance Limited (Fairmead) following a claim under the contents section of their home insurance policy. Mr P and Mrs P are both parties to this complaint. Mr P’s and Mrs P’s broker has also been invol... (4 pages)View decision -
Decision Reference DRN-4047448
29 Mar 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4047448 The complaint Mr C complains about a roof coating product he purchased, in part, using his Nationwide Building Society credit card. Mr C believes he was misled about the product and is unhappy that Nationwide has not upheld his claim under Section 75 (S75) of the Consumer Credi... (6 pages)View decision -
Decision Reference DRN-4036357
28 Mar 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4036357 The complaint Mr F complains that The Prudential Assurance Company Limited (Prudential) provided advice based on information that was factually incorrect. He states that he was not provided with all the available options and relevant documents and as a result has drawn down his... (5 pages)View decision