We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123872 results
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Decision Reference DRN-3290349
25 Oct 2022 Parmenion Capital Partners LLP UpheldPensions and AnnuitiesDRN-3290349 The complaint Mr P complains about the poor level of service and misleading information provided by Parmenion Capital Partners LLP (“Parmenion”) in connection with his self-invested personal pension (“SIPP”). Specifically, Mr P is unhappy that Parmenion told him money held in h... (5 pages)View decision -
Decision Reference DRN-3684923
25 Oct 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3684923 Complaint Mr R is unhappy with Santander UK Plc’s decision to close his account and return money that he says was sent to him in connection with the sale of cryptocurrency. Background Mr R had an account with Santander. He says that in January 2021 he agreed to sell Bitcoin. He... (3 pages)View decision -
Decision Reference DRN-3261579
25 Oct 2022 Match the Cash Limited UpheldConsumer CreditDRN-3261579 The complaint Mrs K complains Match the Cash Limited trading as Guarantormyloan.tv irresponsibly lent to her. Mrs K is represented by a claims management company. For ease, I’ll refer to all submissions as if they were made directly by her. What happened Match the Cash approved... (5 pages)View decision -
Decision Reference DRN-3722234
25 Oct 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3722234 The complaint A company that I’ll refer to as P has complained about the way AXA Insurance UK Plc settled its business interruption insurance claim. Mr T, a director of P, has complained on P’s behalf through a representative. For ease of reading, I’ll refer to P throughout. Wh... (3 pages)View decision -
Decision Reference DRN-3436357
25 Oct 2022 Hiscox Insurance Company Limited UpheldInsuranceDRN-3436357 The complaint Mr G complains that Hiscox Insurance Company Limited (“Hiscox”) declined a claim he made on his home insurance policy for a stolen bicycle. What happened In July 2021 Mr G called the police to report a break in at his property. He reported various items were stole... (3 pages)View decision -
Decision Reference DRN-3625542
25 Oct 2022 Investec Wealth & Investment Limited UpheldInvestmentsDRN-3625542 The complaint The executors for Mr M’s estate complain about advice he received from Investec Wealth & Investment Limited when he set up an offshore investment bond. The bond was gifted to a trust after being set up. Mr M’s executors are also the trustees for that trust. Wh... (4 pages)View decision -
Decision Reference DRN-3745819
25 Oct 2022 Brazier Consulting Services Ltd UpheldClaims ManagementDRN-3745819 The complaint Miss S complains that Brazier Consulting Services Ltd (BCS) failed to pursue a mis-sold payment protection insurance (PPI) claim which meant she’s lost the opportunity to have her complaint investigated. What happened In March 2019, Miss S said she’d instructed BC... (3 pages)View decision -
Decision Reference DRN-3670849
25 Oct 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3670849 The complaint Mr M has complained that Shawbrook Bank Limited (“Shawbrook”) failed to respond to his claim against it under sections 56, 75 and 140A of the Consumer Credit Act 1974 (“the Act”) in relation to his purchase of some solar panels. Mr M is represented by a claims man... (3 pages)View decision -
Decision Reference DRN-3763152
25 Oct 2022 Gain Capital UK Limited UpheldInvestmentsDRN-3763152 The complaint Mr S complains about the service provided by Gain Capital UK Limited (“Gain”) in relation to the position he opened on 20 April 2010 in its US Oil May futures contract. What happened On 20 April 2020 Mr S opened a long position in Gain’s US Oil May futures contrac... (3 pages)View decision -
Decision Reference DRN-3745868
25 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3745868 The complaint Ms P complains that Barclays Bank UK PLC (trading as Barclaycard) defaulted her account and took payments when it said it wouldn’t. What happened Ms P says that: 1. Barclaycard blocked her account even though she paid the sum needed to take the balance below the c... (4 pages)View decision
