We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123872 results
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Decision Reference DRN-3649190
25 Oct 2022 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-3649190 The complaint Mr J complains that Omni Capital Retail Finance Limited (“OCRF”) has rejected the claim he made under sections 56 and 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system he says was misrepresented to him by the supplier. Mr J is repr... (5 pages)View decision -
Decision Reference DRN-3772341
25 Oct 2022 QIC Europe Ltd UpheldInsuranceDRN-3772341 The complaint Mrs F is unhappy QIC Europe Ltd (QIC) has declined a storm damage claim made under her home insurance policy. What happened In January 2022 strong winds caused damage to Mrs F’s flat roof and ridge tiles, so she made a claim to QIC, her home insurance provider. Mr... (3 pages)View decision -
Decision Reference DRN-3397636
25 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3397636 The complaint Mr B complains about the way Barclays Bank UK PLC (Barclays) handled a Chargeback request. He would like a refund of the item he purchased. What happened The details of this complaint are well known to both parties so I won’t repeat them again here instead I will ... (2 pages)View decision -
Decision Reference DRN-3772240
25 Oct 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3772240 The complaint Mr G complains that TSB Bank plc used his PPI compensation payment to offset against his credit card debt, a debt that was subject to a previous Debt Relief Order (DRO) and which he thought had been written off. What happened Mr G had a credit card account with TS... (4 pages)View decision -
Decision Reference DRN-3711894
25 Oct 2022 AWP P&C SA UpheldInsuranceDRN-3711894 The complaint Mr P complains about the amount AWP P&C SA paid following a claim he made on his motor warranty. Reference to AWP includes its agents. What happened Mr P holds a motor warranty with AWP. After his car broke down, it was recovered and diagnosed. The cost of the... (2 pages)View decision -
Decision Reference DRN-3749556
25 Oct 2022 AIB Group (UK) Plc UpheldBanking and PaymentsDRN-3749556 The complaint Mr S complains about the way that AIB Group (UK) Plc dealt with the closure of his accounts and provided him with poor customer service. What happened Mr S had two sole trader business current accounts and two personal deposit accounts with AIB. In September 2021 ... (4 pages)View decision -
Decision Reference DRN-3674318
25 Oct 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3674318 The complaint Mr P complains about the outcome of a claim he made to Clydesdale Bank Plc trading as Virgin Money (‘CB’) in respect of a purchase he made using his credit card. What happened Mr P paid for a May 2020 golfing holiday for a group of people using his CB credit card.... (2 pages)View decision -
Decision Reference DRN-3724640
25 Oct 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3724640 The complaint Miss T is unhappy because Monzo Bank Ltd did not reimburse the money she transferred to a fraudster. Background In June 2022, Miss T received a text message appearing to be advertising online jobs that could be completed at home, with salaries paid daily. Miss T h... (3 pages)View decision -
Decision Reference DRN-3766405
25 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3766405 The complaint Mr P says Barclays Bank UK PLC, trading as Barclaycard, lent irresponsibly when providing him with two credit limit increases on his credit card account in 2018. He’s also unhappy with a default notice it applied to the account in 2021. What happened Mr P applied ... (7 pages)View decision -
Decision Reference DRN-3662290
25 Oct 2022 Ageas Insurance Limited UpheldInsuranceDRN-3662290 The complaint Mr M complains about how Ageas Insurance Limited have handled his claim following water damage at his home. Any reference to Ageas includes its agents. What happened Mr M had a home insurance policy which was underwritten by Ageas. Mr M discovered some damage ... (4 pages)View decision
