We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120614 results
-
Decision Reference DRN-3116433
21 Jun 2022 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-3116433 The complaint Mrs P complains that Hargreaves Lansdown Asset Management Limited (HL) caused a delay to the transfer of her Self-Invested Personal Pension (SIPP) from another provider. She considers this caused her a financial loss. Mrs P also complains that HL delayed the trans... (6 pages)View decision -
Decision Reference DRN-3553660
21 Jun 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3553660 The complaint Miss M complains that Everyday Lending Limited trading as Everyday Loans (Everyday) lent her money on high cost loans that she couldn’t afford to repay, and that it intends to apply a refund in interest to a loan she has no complaint about. What happened Everyday ... (3 pages)View decision -
Decision Reference DRN-3554623
21 Jun 2022 Towergate Financial (West) Limited UpheldPensions and AnnuitiesDRN-3554623 The complaint Mr G complains about the advice given by a firm now known as Towergate Financial (West) Limited (“Towergate”) to transfer the benefits from his preserved defined benefit (‘DB’) occupational pension scheme to a personal pension. He says he was told to say that he w... (7 pages)View decision -
Decision Reference DRN-3521000
21 Jun 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3521000 The complaint Mr A complains about AA Underwriting Insurance Company Limited’s handling of his claim and failure to carry out repairs to all the damage caused to his car, under his motor insurance policy. What happened In August 2021 Mr A was involved in a car accident. He clai... (4 pages)View decision -
Decision Reference DRN-3553105
21 Jun 2022 HDI Global Specialty SE UpheldInsuranceDRN-3553105 The complaint Mr C says HDI Global Specialty SE unfairly rejected his household insurance claim for a damaged television. He also complains about the overall way the claim was handled. For ease of reading, reference to HDI will include their agents. What happened Mr C has a hom... (3 pages)View decision -
Decision Reference DRN-3553298
21 Jun 2022 Capital Professional Limited UpheldPensions and AnnuitiesDRN-3553298 The complaint Mr M complained to us that Capital Professional Limited (trading as Ascot Lloyd) gave him poor advice to transfer out of his defined benefit (DB) occupational pension scheme. Sadly, Mr M died in April 2021 before our consideration of his complaint was concluded. M... (9 pages)View decision -
Decision Reference DRN-3554096
21 Jun 2022 Shop Direct Finance Company Limited UpheldConsumer CreditDRN-3554096 The complaint Mr S complains Shop Direct Finance Company Limited didn’t make reasonable adjustments for him, didn’t close his account in the manner he requested and gave poor service too. What happened Mr S had an account with Shop Direct (trading as “Very”) which was closed in... (2 pages)View decision -
Decision Reference DRN-3544572
21 Jun 2022 Lendable Ltd UpheldConsumer CreditDRN-3544572 The complaint Mr L complains through his representative that Lendable Ltd lent him money on high cost loans that he couldn’t afford to repay. What happened Lendable provided Mr L with the following loans: Date of loan Amount lent Monthly instalment) Term of loan Date repaid Loa... (4 pages)View decision -
Decision Reference DRN-3429363
21 Jun 2022 Europa Group Limited UpheldInsuranceDRN-3429363 The complaint Mr S complains that Europa Group Limited hasn’t provided a refund payment that was due after he cancelled his motor insurance policy. He wants the refund to be paid. What happened Mr S’s premium increased significantly at renewal in September 2021. He had a telema... (3 pages)View decision -
Decision Reference DRN-3309834
21 Jun 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3309834 The complaint Mrs H complains about the way Tesco Personal Finance Plc (‘Tesco’) handled her request for a refund in relation to a trip she paid for with her Tesco credit card. What happened In November 2019 Mrs H booked a trip for her and three family members with a company I... (2 pages)View decision
