We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123872 results
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Decision Reference DRN-3741591
24 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3741591 The complaint P, a limited company, complains that it missed out on a grant during the Covid-19 pandemic due to errors by Barclays Bank UK PLC. P is represented by its director who I’ll refer to as Ms S. She asks that Barclays pays compensation. What happened Ms S asked Barclay... (2 pages)View decision -
Decision Reference DRN-3771117
24 Oct 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3771117 The complaint Mr H complains about loans granted to him by Loans 2 Go Limited (“L2G”). He says that L2G shouldn’t have agreed to the loans because they were unaffordable for him. Mr H has brought his complaint to us via a claims management company but for simplicity I will refe... (4 pages)View decision -
Decision Reference DRN-3769593
24 Oct 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3769593 The complaint Mrs K complains that Domestic & General Insurance Plc (“D&G”) have treated her unfairly in relation to a claim made under her Protect Plus Appliance policy which covered her cooker. Any reference to Mrs K, D&G or Company A includes respective agents or... (2 pages)View decision -
Decision Reference DRN-3496746
24 Oct 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3496746 The complaint Mrs A complains that National Westminster Bank Plc (“NatWest”) unfairly restricted and closed her accounts, and that it used some of the funds held within them to repay a debt owed by a limited company of which she is the director. What happened Mrs A is the owner... (4 pages)View decision -
Decision Reference DRN-3761627
24 Oct 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3761627 The complaint Mr J complains that Halifax Share Dealing Limited, trading as IWeb Share Dealing (“IWeb”), wrongly sold his shares. He wants compensation for the loss he says he’s made and reimbursement for the cost of having to complete a tax return. What happened Mr J gave inst... (5 pages)View decision -
Decision Reference DRN-3758432
24 Oct 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3758432 The complaint Mr and Mrs O complain that AXA Insurance UK Plc didn’t treat them fairly when they called to go through medical screening. What happened Mr and Mrs O had booked a package holiday abroad. Alongside the booking, they took out a single trip travel insurance policy to... (3 pages)View decision -
Decision Reference DRN-3745708
24 Oct 2022 Brazier Consulting Services Ltd UpheldClaims ManagementDRN-3745708 The complaint Mr D complains that Brazier Consulting Services Ltd (BCS) failed to pursue mis-sold payment protection insurance (PPI) claims which meant he’s lost the opportunity to have his complaint investigated. What happened In 2019, Mr D said he’d instructed BCS to pursue m... (3 pages)View decision -
Decision Reference DRN-3761188
24 Oct 2022 U K Insurance Limited UpheldInsuranceDRN-3761188 The complaint Miss F has complained that U K Insurance Limited (UKI) unfairly declined a claim for a stolen bike under her home contents policy. What happened Miss F contacted UKI to make a claim when her partner’s bike was stolen from the garage for the apartment block she liv... (2 pages)View decision -
Decision Reference DRN-3728237
24 Oct 2022 Lloyd's Insurance Company SA UpheldInsuranceDRN-3728237 The complaint Mr C and Mrs C complain that Lloyd’s Insurance Company SA declined a claim for flood damage under their home insurance policy. What happened Mr C and Mrs C have a home and holiday home insurance policy underwritten by Lloyd’s, which covers buildings and contents, ... (3 pages)View decision -
Decision Reference DRN-3744413
24 Oct 2022 Erudio Student Loans Limited UpheldConsumer CreditDRN-3744413 The complaint Mr D complains that Erudio Student Loans Limited unfairly declined his deferment application. What happened Mr D has a student loan with Erudio that has been subject to deferment for some years. Mr D is self employed with income coming from various sources. In 202... (2 pages)View decision
