We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4050861
28 Mar 2023 FUND OURSELVES LIMITED UpheldInvestmentsDRN-4050861 The complaint Mr T complains that FUND OURSELVES LIMITED (FOL) have failed to explain why the interest he was earning on his Peer-to-Peer (P2P) lending account reduced. He is also unhappy with the way his request to withdraw his funds has been handled – and says that the terms ... (11 pages)View decision -
Decision Reference DRN-4037479
28 Mar 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4037479 Complaint Miss C has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says the loan was unaffordable and any checks would have shown that she had missed payments, defaults and previous county court judgments. Background Everyda... (3 pages)View decision -
Decision Reference DRN-4050706
27 Mar 2023 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-4050706 The complaint Mr B complains that Mercedes-Benz Financial Services UK Limited (“MBFS”) should stop pursuing him for outstanding arrears after giving him incorrect information. What happened Mr B referred a complaint to us along with his representative. As the complainant is Mr ... (3 pages)View decision -
Decision Reference DRN-4007797
27 Mar 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-4007797 The complaint Mr C has complained that he wasn’t given the right information from ReAssure Limited (referred to from hereon as ReAssure) about what would happen to his yearly With-Profits bonus when he switched his personal pension in early 2021. What happened Mr C arranged a p... (7 pages)View decision -
Decision Reference DRN-4045393
27 Mar 2023 Gaudi Regulated Services Limited UpheldPensions and AnnuitiesDRN-4045393 The complaint Mr N has a self-invested personal pension (SIPP) with Gaudi Regulated Services Limited (Gaudi). Mr N says Gaudi failed to carry out appropriate due diligence checks on his application to open the SIPP and invest in non-mainstream investments which have since faile... (31 pages)View decision -
Decision Reference DRN-3844814
27 Mar 2023 West Bay Insurance Plc UpheldInsuranceDRN-3844814 The complaint Miss E says West Bay Insurance Plc misled her in relation to a claim she made on her motor insurance policy and provided poor service in general. What happened Miss E’s car was damaged by another vehicle whilst it was parked and unattended. The other driver accept... (2 pages)View decision -
Decision Reference DRN-4038732
27 Mar 2023 Brown Shipley & Co Limited UpheldInvestmentsDRN-4038732 The complaint Mr R and Mrs R complain that Brown Shipley & Co Limited delayed the transfer of funds from Mrs R’s General Investment Account (GIA) to Mr R’s individual Savings Account (ISA) and this caused Mr R a financial loss resulting in the loss of some of his 2019/20 IS... (4 pages)View decision -
Decision Reference DRN-4050590
27 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4050590 The complaint Mr F complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (37 pages)View decision -
Decision Reference DRN-4020712
27 Mar 2023 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4020712 The complaint Mr S complains about how Liverpool Victoria Insurance Company Limited trading as LV= (LV=) handled a claim under his home insurance policy for damage from a leak. References to LV= include their agents who administer the policy. What happened In January 2022 Mr S ... (6 pages)View decision -
Decision Reference DRN-3965191
27 Mar 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3965191 The complaint Mr T complains Barclays Bank UK PLC, trading as Barclaycard, has not handled fairly a claim he brought under section 75 of the Consumer Credit Act 1974 (“CCA”). What happened I issued a provisional decision on Mr T’s case on 4 October 2022 which covered the backgr... (4 pages)View decision