We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3802410
9 Dec 2022 Morses Club PLC UpheldConsumer CreditDRN-3802410 The complaint Ms C, through her representative, complains that Morses Club PLC, lent to her without doing the right checks and if it had then it would not have lent to her. What happened Ms C’s representative said that she took 6 loans. The final response letter from Morses lis... (5 pages)View decision -
Decision Reference DRN-3660750
9 Dec 2022 Neovision Wealth Management Limited UpheldPensions and AnnuitiesDRN-3660750 The complaint Mrs M complains, through her representative, that Neovision Wealth Management Limited gave her unsuitable advice to transfer three personal pension plans (PPP) to a Self-Invested Personal Pension (SIPP), and invest the funds using a discretionary fund manager (DFM... (8 pages)View decision -
Decision Reference DRN-3850923
9 Dec 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3850923 The complaint Mr A complains as trustee of a trust (T) that without the trustees’ permission, TSB Bank plc (TSB) changed the status of its account (the Account). Mr A also raised concerns about unpaid interest that was due on the Account between 2012 and 2013. What happened The... (3 pages)View decision -
Decision Reference DRN-3836467
9 Dec 2022 Al Rayan Bank PLC UpheldBanking and PaymentsDRN-3836467 The complaint Mr M is unhappy Al Rayan Bank PLC (“Al Rayan”) hasn’t reimbursed him after he transferred money to a fraudster as part of an impersonation scam. What happened I issued a provisional decision in November 2022 to explain why I thought Mr M’s complaint should be part... (5 pages)View decision -
Decision Reference DRN-3209441
9 Dec 2022 D C Financial Limited UpheldPensions and AnnuitiesDRN-3209441 The complaint Mr B complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a personal pension plan. DC Financial Limited is responsible for answering this complaint and so to keep things consistent, I’ll refer ... (11 pages)View decision -
Decision Reference DRN-3847859
9 Dec 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3847859 The complaint Miss W complains about the time it took for Domestic & General Insurance Plc to deal with her claim when her mobile phone was stolen. She’s also unhappy about the level of customer service she received. What happened Miss W has insurance cover for her phone wi... (4 pages)View decision -
Decision Reference DRN-3126896
9 Dec 2022 Cambrian Associates Limited UpheldPensions and AnnuitiesDRN-3126896 The complaint Mr E has complained that Cambrian Associates Limited gave him unsuitable advice to transfer his defined benefits from his occupational pension scheme (OPS) – the British Steel Pension Scheme (BSPS) – to a personal pension plan (PPP). What happened In March 2016, T... (17 pages)View decision -
Decision Reference DRN-3851419
9 Dec 2022 Shaks Specialist Cars Ltd UpheldConsumer CreditDRN-3851419 The complaint Mr H complains Shak’s Specialist Cars (SSC) mis-sold him a car finance agreement. What happened In October 2018, Mr H entered into a 24 month variable rate hire purchase agreement for a used car with a finance provider, who I will refer to as T. Th... (5 pages)View decision -
Decision Reference DRN-3851288
9 Dec 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3851288 The complaint Mr H complains about a repair claim he made on a gadget insurance policy with Domestic & General Insurance Plc. What happened Mr H made a claim on his gadget insurance policy as he had issues with his ipad turning on and off. D&G accepted the claim and rep... (3 pages)View decision -
Decision Reference DRN-3793618
9 Dec 2022 Markerstudy Insurance Company Limited UpheldInsuranceDRN-3793618 The complaint Miss M complains about the value that Markerstudy Insurance Company Limited put on her car when she claimed on her motor insurance policy after she had an accident. She’s also dissatisfied with the time it took to deal with her claim. What happened Miss M has been... (4 pages)View decision
