We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4049622
27 Mar 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4049622 The complaint Mrs A has complained about how AA Underwriting Insurance Company Limited (AA) dealt with a claim under her insurance policy. Mrs A is the only named policyholder and is represented on this complaint by Mr A. As Mr A seemed to mainly deal with the claim and complai... (4 pages)View decision -
Decision Reference DRN-4019423
27 Mar 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4019423 The complaint Mrs S complains that Tesco Personal Finance PLC trading as Tesco Bank hasn’t dealt fairly with a claim she brought against it under the connected lender liability provisions of section 75 of the Consumer Credit Act 1974 (“section 75”) after her gym membership stop... (4 pages)View decision -
Decision Reference DRN-4043996
27 Mar 2023 Hiscox Insurance Company Limited UpheldInsuranceDRN-4043996 The complaint C, a club, has complained about the settlement offered by Hiscox Insurance Company Limited for its business interruption insurance claim after its business was affected by the Covid-19 pandemic. It is also unhappy about the way the claim was handled. What happened... (5 pages)View decision -
Decision Reference DRN-3970428
27 Mar 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3970428 The complaint Mr S complaints Barclays Bank UK PLC caused delays in providing information which resulted in him losing out on a mortgage product. What happened The facts of the complaint are well known to both parties, so I will only provide a summary of the key points of the c... (3 pages)View decision -
Decision Reference DRN-4034279
27 Mar 2023 Target Servicing Limited UpheldMortgagesDRN-4034279 The complaint Mr J and Miss R have complained to Target Servicing Limited that their Help to Buy (“HTB”) shared equity loan wasn’t redeemed which meant the charge remained secured on the property despite them having sold it. Mr J and Miss R are represented in this matter by the... (10 pages)View decision -
Decision Reference DRN-4048935
27 Mar 2023 True Potential Wealth Management LLP UpheldInvestmentsDRN-4048935 The complaint Mrs S complains that True Potential Wealth Management LLP (“True Potential”) gave unsuitable advice to encash existing investments and set up a new investment bond which was placed into trust. Miss S – Mrs S’s daughter – represents Mrs S by way of a court order. I... (5 pages)View decision -
Decision Reference DRN-4008735
27 Mar 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-4008735 The complaint Mr S complains to Gallium Fund Solutions Limited about three bonds he invested into in 2017. He says he was mis-sold the bonds as he was told they would be secure and invested in property, but all the money was lost. What happened The B&G Plc Bond Mr S made th... (6 pages)View decision -
Decision Reference DRN-3285625
27 Mar 2023 BriceAmery Capital Ltd UpheldInvestmentsDRN-3285625 The complaint Mr H says he invested £50,000 into a BriceAmery Capital Ltd (‘BCL’) fund in 2014 which BCL was supposed to manage, report (to him) on and arrange his exit from after five years. He says he paid BCL £5,000 separately for its services in these respects but it delive... (7 pages)View decision -
Decision Reference DRN-3932826
27 Mar 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-3932826 The complaint Ms G and Mr W complain Nationwide Building Society (Nationwide) failed over many months to deliver a replacement debit card to their overseas address. What happened Ms G says she moved overseas in July 2021 and updated the address for her sole and joint accounts o... (3 pages)View decision -
Decision Reference DRN-4039389
27 Mar 2023 Society of Lloyd's UpheldInsuranceDRN-4039389 The complaint T, a limited company, has complained that Society of Lloyd’s unfairly declined its business interruption insurance claim. T is also unhappy with the way the claim was handled. Mr and Mrs T, directors of T, have brought the complaint on T’s behalf. What happened T ... (4 pages)View decision