We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-3391022
23 May 2022 AWP P&C SA UpheldInsuranceDRN-3391022 The complaint Mrs D and Mr D complain about AWP P&C SA’s (“AWP”) decision to decline their claim under their home emergency insurance. What happened Mrs D and Mr D say they noticed a leak coming from their toilet and reported this to AWP. An engineer then attended the same ... (3 pages)View decision -
Decision Reference DRN-3333148
23 May 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3333148 The complaint Mr and Mrs D are unhappy with how Advantage Insurance Company Limited (Advantage) handled their motor insurance claim. What happened In July 2021 Mr and Mrs D made a claim on their motor policy. At first it was thought the car was repairable, so Advantage arranged... (3 pages)View decision -
Decision Reference DRN-3410754
23 May 2022 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-3410754 The complaint Mr N complains that a car he acquired via a conditional sale agreement with Santander Consumer (UK) Plc wasn’t of satisfactory quality. Mr N has been assisted in bring his complaint by a representative, however for ease of reference I’m only going to refer to Mr N... (5 pages)View decision -
Decision Reference DRN-3349415
23 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3349415 The complaint Mrs K complained that AvantCredit of UK, LLC lent to her irresponsibly and provided her with an unaffordable loan. What happened AvantCredit provided a loan to Mrs K as follows: Date taken Loan amount Term Typical monthly repayment Total amount repayable Loan Stat... (3 pages)View decision -
Decision Reference DRN-3452399
23 May 2022 Vauxhall Finance plc UpheldConsumer CreditDRN-3452399 The complaint Mr T complains that Vauxhall Finance plc unfairly charged him for damage to a car her returned at the end of a finance agreement. What happened Mr T terminated his agreement and the car was collected on 11 December 2020. He asked for the inspection to be completed... (2 pages)View decision -
Decision Reference DRN-3493711
23 May 2022 Assurant General Insurance Limited UpheldInsuranceDRN-3493711 The complaint Miss M has complained that Assurant General Insurance Limited (Assurant) has rejected her claim for the loss of a mobile phone. What happened Miss M has insurance for her mobile phone as a benefit with her bank account. On 20 June 2021 she made a claim against Ass... (4 pages)View decision -
Decision Reference DRN-3493320
23 May 2022 Society of Lloyd's UpheldInsuranceDRN-3493320 The complaint Ms L complained that Society of Lloyd's declined her travel insurance curtailment claim. My references to Lloyd’s include its agents. What happened In 2018 Ms L booked a trip with an adventure sailing travel provider and was due to travel abroad from early Ja... (4 pages)View decision -
Decision Reference DRN-3470920
23 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3470920 The complaint Mr O complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In September 2015, Mr O acquired a used car financed by a conditional sale agreement from Moneybarn. Mr O paid a deposit o... (3 pages)View decision -
Decision Reference DRN-3481595
23 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3481595 The complaint Miss M complained that Everyday Lending Limited (trading as Trusttwo) lent to her irresponsibly and provided her with a loan that was unaffordable. What happened Trusttwo provided a loan to Miss M as follows: Date taken Amount Term Monthly repayment Total amount r... (4 pages)View decision -
Decision Reference DRN-3284974
23 May 2022 PCF Bank Limited UpheldConsumer CreditDRN-3284974 The complaint Mr G, who is represented by a firm of solicitors, complains that PCF Bank Limited rejected his claim under s 75a Consumer Credit Act 1974 in respect of a motorcycle which wasn’t supplied. What happened I have read the lengthy exchange of correspondence by bother p... (4 pages)View decision
