We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123872 results
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Decision Reference DRN-3769778
24 Oct 2022 Fly Now Pay Later Limited UpheldConsumer CreditDRN-3769778 The complaint Mrs K complains that Fly Now Pay Later Limited (FNPL) are holding her liable for a loan which she says she didn’t take out. She’d like the loan written off and any information about it removed from her credit file. What happened In February 2020 a loan of around £... (3 pages)View decision -
Decision Reference DRN-3700547
24 Oct 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3700547 The complaint Mrs A complains that Royal & Sun Alliance Insurance Limited (“RSA”) has unfairly handled a subsidence claim under her buildings insurance policy. Any reference to Mrs A or RSA includes any agents or representatives unless specified. What happened The backgroun... (4 pages)View decision -
Decision Reference DRN-3765963
24 Oct 2022 National Westminster Bank Plc UpheldMortgagesDRN-3765963 The complaint Mr K complains that National Westminster Bank Plc didn’t say he must start an application to port his mortgage before selling his mortgaged property, until it was too late for him to do this. He said now he can’t get back a large Early Repayment Charge (“ERC”) he ... (4 pages)View decision -
Decision Reference DRN-3721468
24 Oct 2022 Coutts & Company UpheldMortgagesDRN-3721468 The complaint Mr M’s complaint is that Coutts & Company has refused to remove him from a joint mortgage account. Mr M is also unhappy that Coutts granted a payment holiday and a new interest rate product on the account without his consent. To settle the complaint, Mr M want... (3 pages)View decision -
Decision Reference DRN-3769861
24 Oct 2022 Barclays Bank UK PLC UpheldConsumer CreditDRN-3769861 The complaint Ms L complains Barclays Bank UK PLC (Barclays) unfairly defaulted her loan account. What happened In December 2016, Ms L entered into a loan agreement with Barclays for £13,500. The loan was due to last 60 months ending in January 2021. She was requir... (4 pages)View decision -
Decision Reference DRN-3693744
24 Oct 2022 Accelerant Insurance Limited UpheldInsuranceDRN-3693744 The complaint Mr S complains about how Accelerant Insurance Limited handled a claim he made on his commercial vehicle insurance policy after his vehicle was stolen. He’s unhappy with the settlement offer and he’s unhappy with the time it took to reach this settlement. Reference... (2 pages)View decision -
Decision Reference DRN-3696246
24 Oct 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3696246 Complaint Miss V has complained that Loans 2 Go Limited (“L2G”) provided her with unaffordable loans. Background L2G provided Miss V with an initial loan for £1,000.00 in February 2020. This loan was repaid in full before the first instalment was due. L2G then provided Miss V w... (4 pages)View decision -
Decision Reference DRN-3696074
24 Oct 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3696074 Complaint Mr P has complained that Loans 2 Go Limited (“L2G”) provided him with unaffordable loans. He says L2G failed to check his financial circumstances and if it had done it would have seen that he couldn’t repay these loans. Background L2G provided Mr P with two loans for ... (4 pages)View decision -
Decision Reference DRN-3762872
23 Oct 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3762872 The complaint Mr F complained that Everyday Lending Limited trading as George Banco acted irresponsibly when it accepted him as guarantor for a loan. What happened I issued a provisional decision about this complaint in September 2022 that I summarise below. Mr F entered into a... (3 pages)View decision -
Decision Reference DRN-3725660
21 Oct 2022 PayPal Europe Sarl & Cie, SCA UpheldBanking and PaymentsDRN-3725660 The complaint Mr P complains that PayPal Europe Sarl & Cie, SCA failed to properly refund all the disputed transactions that occurred on his account. What happened Mr P suffered fraud on his PayPal account, resulting in numerous transactions being made against it. Mr P’s ac... (2 pages)View decision
