We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4041621
27 Mar 2023 Wesleyan Financial Services Ltd UpheldInvestmentsPage 1 of 3The complaint Mrs B and Mr B have complained about the charges applied by Wesleyan Financial Services Ltd. What happened Mrs B and Mr B were alarmed when they received their 2020 With Profits ISA annual statement. They noticed that the charges applied in 2020 were much higher th... (3 pages)View decision -
Decision Reference DRN-3951353
27 Mar 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-3951353 The complaint The trustees complain that Metro Bank PLC will not refund the money Mr J lost when he fell victim to an investment scam. In this complaint, I am only considering the money that was lost from the trust account. The money Mr J lost from his personal account is being... (6 pages)View decision -
Decision Reference DRN-3980926
27 Mar 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3980926 The complaint Mr K complains to Gallium Fund Solutions Limited (“Gallium”) about an investment he made in 2017. He says the investment was mis-sold as he wasn’t fully informed of the risks involved. What happened The B&G Plc Bond Mr K invested £50,000 into a B&G Plc Fiv... (5 pages)View decision -
Decision Reference DRN-4044987
27 Mar 2023 AXA Insurance UK Plc UpheldInsuranceDRN-4044987 The complaint Mr and Mrs C have complained about their property insurer AXA Insurance UK Plc in respect of a claim they made to it for water damage. They believe it mishandled the claim, causing delays and upset. What happened Mr and Mrs C had a water leak at their home in late... (7 pages)View decision -
Decision Reference DRN-4049187
27 Mar 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4049187 The complaint Mrs J complained that part of her claim wasn’t covered under her home insurance / home emergency policy with Royal & Sun Alliance Insurance Limited (“RSA”). What happened Your text here What I’ve decided – and why I’ve considered all the available evidence and... (3 pages)View decision -
Decision Reference DRN-4048670
27 Mar 2023 RiverStone Insurance (UK) Limited UpheldInsuranceDRN-4048670 The complaint Mr S complains that RiverStone Insurance (UK) Limited has declined to cover costs being claimed by the opposing party following the conclusion of legal proceedings under his legal expenses insurance policy. Mr S’ policy was originally underwritten by another insur... (5 pages)View decision -
Decision Reference DRN-3943267
27 Mar 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3943267 The complaint Mr H complains that Lloyds Bank PLC (‘Lloyds’) hasn’t refunded the money he lost when he was the victim of two scams. What happened Mr H is represented in this case but for ease I’ll only refer to Mr H in this decision. Mr H says that he saw a video on a social me... (7 pages)View decision -
Decision Reference DRN-4001952
27 Mar 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4001952 The complaint Mr H and Mrs H have complained about the service provided by Royal & Sun Alliance Insurance Limited (RSA) under a home emergency policy. What happened Mr H and Mrs H contacted RSA to make a claim under a home emergency policy. RSA said it couldn’t find the pol... (2 pages)View decision -
Decision Reference DRN-4048919
27 Mar 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4048919 The complaint A company which I will refer to as R, complains that National Westminster Bank Plc, didn’t place money on a treasury deposit account when it was asked to. R says that as a result, it lost out on interest. Mr P who is a director of R, brings the complaint on R’s b... (2 pages)View decision -
Decision Reference DRN-4017966
27 Mar 2023 esure Insurance Limited UpheldInsuranceDRN-4017966 The complaint Mr S and Mrs B complain about esure Insurance Limited’s (esure) settled a claim made under their contents policy. What happened Mr S and Mrs B made a claim under their contents policy. The claim was accepted and in August 2022 the settlement was agreed. esure said... (3 pages)View decision