We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-3906789
27 Mar 2023 Markerstudy Insurance Company Limited UpheldInsuranceDRN-3906789 The complaint Mr C complains about the amount Markerstudy Insurance Company Limited reduced his No Claims Discount (NCD) following a claim on his motor insurance policy. He wanted his NCD stepped back by two years. What happened Mr C made a fault claim on his policy and Markers... (2 pages)View decision -
Decision Reference DRN-4027364
27 Mar 2023 Shawbrook Bank Limited UpheldConsumer CreditDRN-4027364 The complaint Ms S complains about the outcome of a claim she made to Shawbrook Bank Limited (who I’ll call “Shawbrook”) under section 75 of the Consumer Credit Act 1974 (“section 75”). What happened I issued my provisional decision on this complaint earlier this month. An extr... (4 pages)View decision -
Decision Reference DRN-4048737
27 Mar 2023 Fairmead Insurance Limited UpheldInsuranceDRN-4048737 The complaint Mrs S and Mr S complain about how Fairmead Insurance Limited handled a claim they made on their home insurance policy. Reference to Fairmead includes its agents. What happened Mrs S and Mr S are joint policyholders of a policy with Fairmead - for ease of reading, ... (4 pages)View decision -
Decision Reference DRN-3881485
27 Mar 2023 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3881485 The complaint Mr A is unhappy with how Ikano Bank AB (publ) has engaged with the reporting of his Ikano fixed sum loan agreement to one of the Credit Reference Agencies (CRA), Company T. What happened In September 2019 Mr A took out a fixed sum loan agreement for £3,647 over a ... (4 pages)View decision -
Decision Reference DRN-4044721
27 Mar 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4044721 Complaint Mr W has complained about personal loans Everyday Lending Limited (trading as “Everyday Loans”) provided to him. He says the loans were unaffordable and were therefore irresponsibly lent to him. Background Everyday Loans initially provided Mr W with a first loan for £... (3 pages)View decision -
Decision Reference DRN-4036619
27 Mar 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4036619 Complaint Ms B has complained about personal loans Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says that the loans were unaffordable and so shouldn’t have been provided to her. Background Everyday Loans initially provided Ms B with a first loan f... (3 pages)View decision -
Decision Reference DRN-4035549
27 Mar 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4035549 Complaint Mr C has complained about a loan Madison CF UK Limited (trading as “118 118 Money”) provided to him. He says he couldn’t afford this loan and had to borrow again to be able to repay it. Background 118 118 Money provided Mr C with a loan for £1,000.00 in August 2018. T... (2 pages)View decision -
Decision Reference DRN-4019894
27 Mar 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4019894 Complaint Mr P has complained about a personal loan Everyday Lending Limited (trading as “Everyday Loans”) provided to him. He says the loan was unaffordable and therefore should never have been provided to him in the first place. Background Everyday Loans provided Mr P with a ... (3 pages)View decision -
Decision Reference DRN-4007334
27 Mar 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4007334 Complaint Mr N has complained about personal loans Everyday Lending Limited (trading as “Everyday Loans”) provided to him. He says the loans were unaffordable and were therefore irresponsibly lent to him. Background Everyday Loans initially provided Mr N with a first loan for £... (3 pages)View decision -
Decision Reference DRN-3991749
27 Mar 2023 Madison CF UK Limited UpheldConsumer CreditDRN-3991749 Complaint Mr G has complained about a loan Madison CF UK Limited (trading as “118 118 Money”) provided to him. He says he already had a bad credit rating at the time because of his struggles and this loan made his position worse. Background 118 118 Money provided Mr G with a lo... (2 pages)View decision