We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123872 results
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Decision Reference DRN-3626564
21 Oct 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3626564 The complaint Miss P complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk, lent to her irresponsibly. What happened Miss P was approved for one loan of £800 on 31 March 2022 and it was repayable over four months at £310.78 each month. Miss P still owes Mo... (6 pages)View decision -
Decision Reference DRN-3767440
21 Oct 2022 QIC Europe Ltd UpheldInsuranceDRN-3767440 The complaint Mr T and Miss D are unhappy QIC Europe Ltd (QIC) has declined a storm damage claim made under their home insurance policy. What happened In December 2021 a storm caused damage to Mr T and Miss D’s garden boundary wall, so they made a claim to QIC, their home insur... (3 pages)View decision -
Decision Reference DRN-3731683
21 Oct 2022 Starling Bank Limited UpheldBanking and PaymentsDRN-3731683 The complaint H, a limited company, complains that Starling Bank Limited won’t refund a payment that it didn’t authorise from its account. What happened H disputed a card payment of £219.59 taken under a continuous payment authority (CPA). It said that it never agreed to this. ... (3 pages)View decision -
Decision Reference DRN-3657535
21 Oct 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3657535 The complaint Ms T complains that Portal Financial Services LLP gave her unsuitable advice to transfer her personal pension to a Self-Invested Personal Pension (SIPP). What happened In 2013 Ms T spoke to Portal about her pension. Portal completed a fact-find and attitude to ris... (7 pages)View decision -
Decision Reference DRN-3591499
21 Oct 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3591499 The complaint Mr H has complained that HSBC UK Bank Plc mis-handled an international money transfer and that it has failed to itemise fees that have been charged for the process. What happened On 9 November 2020, Mr H made a transfer of $18,491.52 from his HSBC US dollars accou... (3 pages)View decision -
Decision Reference DRN-3733202
21 Oct 2022 AWP P&C SA UpheldInsuranceDRN-3733202 The complaint Mr B complains that AWP P&C SA declined a claim he made on his motor warranty. Reference to AWP includes its agents. What happened Mr B holds a motor warranty with AWP. When his car needed a repair to the subframe, he made a claim to AWP. AWP declined the clai... (2 pages)View decision -
Decision Reference DRN-3591497
21 Oct 2022 London Mutual Credit Union Limited UpheldConsumer CreditDRN-3591497 The complaint Ms O complains that London Mutual Credit Union Limited (“LMCU”) irresponsibly granted her credit that she couldn’t afford to repay. What happened LMCU approved several loans, and payday loans, for Ms O between May 2013 and October 2014. I’ve summarised those loans... (3 pages)View decision -
Decision Reference DRN-3736449
21 Oct 2022 U K Insurance Limited UpheldInsuranceDRN-3736449 The complaint Mrs P complains that U K Insurance Limited (UKI) didn’t offer her the market value for her car following a claim made on her motor insurance policy. What happened Mrs P’s car was deemed to be a total loss following an accident. The car was on contract hire and UK... (2 pages)View decision -
Decision Reference DRN-3253672
21 Oct 2022 Portafina Investment Management Limited UpheldPensions and AnnuitiesDRN-3253672 The complaint Mr M complained about the advice he was given by Portafina Investment Management Limited to transfer his defined benefit occupational pension to a flexi-access income drawdown pension. What happened In 2018 Mr M approached Portafina to get some financial advice. O... (6 pages)View decision -
Decision Reference DRN-3764015
21 Oct 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3764015 The complaint Mr C complains about the settlement that Advantage Insurance Company Limited offered him after he made a claim on his motor insurance policy. He wants this increased. What happened Mr C’s car was stolen and not recovered, and he made a claim on his policy. Advanta... (2 pages)View decision
