We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-3025999
20 May 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3025999 The complaint Mrs S complains that Marks & Spencer Financial Services plc refuses to refund payments she made to a binary options investment scammer. What happened Mrs S was contacted by a Senior Account Manager (‘Shaun’) from a company I’ll call ‘E’, who persuaded her to i... (10 pages)View decision -
Decision Reference DRN-3462781
20 May 2022 Skipton Building Society UpheldMortgagesDRN-3462781 The complaint Mr G complains that Skipton Building Society (“Skipton”) has put a marker on the National Hunter fraud prevention database in connection with a mortgage application recording misuse of mortgaged property. What happened Mr G and his wife applied for a mortgage with... (4 pages)View decision -
Decision Reference DRN-3227092
20 May 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3227092 The complaint Mr M complained about advice he received in 1994 to take out a free-standing additional voluntary contribution (FSAVC) plan. He says that he was given incorrect advice by Aviva Life & Pensions UK Limited. Mr M says had he been given the right information about... (4 pages)View decision -
Decision Reference DRN-3489073
20 May 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3489073 The complaint Mrs H complains that NewDay Ltd acted irresponsibly by providing several unsolicited credit limit increases on her credit card accounts. What happened Mrs H applied for an Evans credit card with NewDay in March 2015. This was approved with a £500 credit limit. Ove... (4 pages)View decision -
Decision Reference DRN-3465206
20 May 2022 AWP P&C SA UpheldInsuranceDRN-3465206 The complaint Mr N has complained that AWP P&C SA (AWP) have unfairly declined the claim for repairs to his car under his mechanical breakdown insurance policy. What happened Mr N took out a mechanical breakdown insurance policy with AWP in August 2021. In November 2021, he... (4 pages)View decision -
Decision Reference DRN-3293601
20 May 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3293601 The complaint Mr G complains that HSBC UK Bank Plc (“HSBC”) hasn’t treated him fairly because it applied unfair charges and interest to his account and didn’t request details of reasonable adjustments he required. What happened Mr G holds a current account with HSBC. He says th... (3 pages)View decision -
Decision Reference DRN-3136590
20 May 2022 Close Brothers Limited UpheldConsumer CreditDRN-3136590 The complaint Mr W has complained that Close Brothers Limited trading as Close Brothers Motor Finance treated him unfairly after he’d taken out a payment deferral. What happened Mr W acquired a used car under a conditional sale agreement with Close Brothers in November 2019. Th... (4 pages)View decision -
Decision Reference DRN-3247395
20 May 2022 Aviva Insurance Limited UpheldInsuranceDRN-3247395 The complaint Miss M has complained about Aviva Insurance Limited through Homeserve. She isn’t happy about the way it dealt with a claim under her plumbing and drainage insurance policy. Other companies have been involved in this complaint, but as Aviva are responsible for it, ... (3 pages)View decision -
Decision Reference DRN-3421653
20 May 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3421653 The complaint Mr L complains that NewDay Ltd trading as Marbles Card irresponsibly allowed him to open a credit card account and later increased the credit limit to unaffordable levels. What happened Mr L says he opened the Marbles account in 2015 and at the time had a number o... (2 pages)View decision -
Decision Reference DRN-3154121
20 May 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3154121 The complaint Mr H complains to his motor insurer, Royal & Sun Alliance Insurance Limited (RSA) about incomplete repairs and delays in the repairs. He is also unhappy that RSA will not agree to wrap his vehicle or cover some of the repairs following damage to his vehicle. ... (3 pages)View decision
