We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-3440239
20 May 2022 AWP P&C SA UpheldInsuranceDRN-3440239 The complaint Mr N complains that AWP P&C SA (AWP) declined his travel insurance claim and about the relevant policy limit. My references to AWP include its agents. Mr N is represented by his mother in this complaint but for ease of reference I’ll just refer to Mr N . What ... (4 pages)View decision -
Decision Reference DRN-3418688
20 May 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3418688 Complaint Mrs K is unhappy that Creation Consumer Finance Ltd loaded a Cifas marker against her name. Background In January 2018, Mrs K purchased a new phone on credit provided by Creation. The agreement had an interest free period for the first six months. This meant that, so ... (2 pages)View decision -
Decision Reference DRN-3460283
20 May 2022 Barclays Bank UK PLC UpheldInsuranceDRN-3460283 The complaint Ms T complains about gadget insurance she was sold by Barclays Bank UK PLC. What happened Ms T has a bank account with Barclays. As an account holder, she took up an offer of gadget insurance through Barclays. In April 2021, the underwriter of Ms T’s policy change... (2 pages)View decision -
Decision Reference DRN-3491291
20 May 2022 Shelby Finance Ltd UpheldConsumer CreditDRN-3491291 The complaint Mr W complains that the loans he had from Shelby Finance Ltd (trading as Dot Dot Loans) were unaffordable. What happened Mr W had five loans from Dot Dot Loans between February 2020 and November 2021 as follows: Loan Date Amount Term Monthly Repayment Due Repaid 1... (3 pages)View decision -
Decision Reference DRN-3280711
20 May 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3280711 The complaint Mr D complains that NewDay Ltd refuses to refund a payment he made to a fraudulent binary options scammer. What happened Mr D was introduced to a company I’ll call ‘S’ by a friend who was working with them and earning large profits. His friend passed Mr D’s detai... (7 pages)View decision -
Decision Reference DRN-3490177
20 May 2022 BLG Wealth Limited UpheldPensions and AnnuitiesDRN-3490177 The complaint Ms M complains that BLG Wealth Limited (‘BLG’) wrongly advised her to transfer her SIPP to a new provider and make two investments into Best Car Parks - a scheme investing in the leasehold of car parking spaces in buildings in Dubai. What happened In February 2009... (12 pages)View decision -
Decision Reference DRN-3437846
20 May 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3437846 The complaint Mr H complains that Halifax Share Dealing Limited, trading as IWeb Share Dealing, (“IWEB”) gave poor service when receiving a transfer of his shareholdings from another provider. What happened Mr H held shareholdings with another provider (“the provider”) and wish... (2 pages)View decision -
Decision Reference DRN-3491290
20 May 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3491290 The complaint Mr A is unhappy that Royal & Sun Alliance Insurance Limited wouldn’t pay out following a burglary claim under a commercial combined insurance policy. Mr A is bringing a complaint on behalf of a company “C”. For ease of reference I’ll refer to Mr A throughout. ... (2 pages)View decision -
Decision Reference DRN-3491048
20 May 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3491048 The complaint Mr W complains that Creation Consumer Finance Ltd declined to uphold his claim under section 75 of the Consumer Credit Act 1974 that there had be a misrepresentation as to the cost of carpets which he’d financed via a fixed sum loan. What happened In July 2020 Mr ... (6 pages)View decision -
Decision Reference DRN-3491084
20 May 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3491084 The complaint Mr B complains about incorrect information given to him by Nationwide Building Society (“Nationwide”) which led to him making the same payment twice. What happened Mr B says he tried to book a car rental but the payment was held by Nationwide for security checks. ... (4 pages)View decision
