We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-3972279
24 Mar 2023 Madison CF UK Limited UpheldConsumer CreditDRN-3972279 The complaint Mr A complains about the loan Madison CF UK LLC, trading as 118 118 Money, approved for him. He says it was unaffordable. Mr A also says that Madison got it wrong by not accepting his reduced settlement figure when he offered it to them. He says Madison has report... (8 pages)View decision -
Decision Reference DRN-3354771
24 Mar 2023 ClearBank Limited UpheldBanking and PaymentsDRN-3354771 The complaint Mr A complains ClearBank Limited hasn’t protected him against fraud as it has allowed a scammer to open and operate an account into which he was tricked into transferring funds for what he believed was a legitimate purchase. I understand the recipient account is o... (6 pages)View decision -
Decision Reference DRN-4004577
24 Mar 2023 A.P. Financial Services UK Ltd UpheldPensions and AnnuitiesDRN-4004577 The complaint Mr D complains about advice he was given to transfer the benefits of a defined-benefit (DB) occupational pension scheme (OPS) to a type of personal pension arrangement, in 2007. He says the advice was unsuitable and has caused him a financial loss. A.P. Financial ... (8 pages)View decision -
Decision Reference DRN-4045815
24 Mar 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4045815 The complaint Mr W is unhappy with the service he received from Nationwide Building Society surrounding his request to switch his old Nationwide current account to a new Nationwide account. What happened At the end of December 2021, Mr W tried to switch from his old Nationwide ... (4 pages)View decision -
Decision Reference DRN-3978813
24 Mar 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3978813 The complaint Mr P complains that Options UK Personal Pensions LLP (Options) shouldn’t have accepted his application to transfer his Armed Forces Pension into a self-invested personal pension (SIPP) and invest the funds in a Friends Provident International (FPI) Reserve bond. H... (41 pages)View decision -
Decision Reference DRN-3970458
24 Mar 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3970458 The complaint Mr B has complained about his motor insurer Admiral Insurance (Gibraltar) Limited as he feels it delayed his claim and made mistakes in handling it, such that it’s claim settlement was too low to allow him to replace his car. Mr B has been represented at times by ... (9 pages)View decision -
Decision Reference DRN-4002280
24 Mar 2023 Markerstudy Insurance Company Limited UpheldInsuranceDRN-4002280 The complaint Miss C complains about Markerstudy Insurance Company Limited’s (“Markerstudy”) handling of her car insurance claim. What happened Miss C was involved in a car accident which she reported to Markerstudy. Miss C’s car was deemed a total loss, but she says Markerstud... (3 pages)View decision -
Decision Reference DRN-3344477
24 Mar 2023 Wealth Planning Limited UpheldInvestmentsDRN-3344477 The complaint Mr and Mrs S complain to Wealth Planning Limited (WPL) about the administration, costs and charges relating to their investment portfolio. They also say they’ve been incorrectly charged VAT on some fees paid. What happened The background of this complaint is well ... (5 pages)View decision -
Decision Reference DRN-3947511
24 Mar 2023 ITI Capital Limited UpheldInvestmentsDRN-3947511 The complaint Mr A complains about delays in viewing his investment holdings with ITI Capital Limited (ITI), and then in transferring his holdings away to another provider. What happened Mr A held some shares and some cash in an account with a broker I’ll call A. In 2019 A was ... (2 pages)View decision -
Decision Reference DRN-4036996
24 Mar 2023 PayrNet Limited UpheldBanking and PaymentsDRN-4036996 The complaint Mr M complains PayrNet Limited, trading as ‘Pockit’, blocked and closed his account. And it hasn’t returned the withheld funds to him. Mr M adds the funds derived from government benefits, and not having access to them has caused him substantive distress and incon... (4 pages)View decision