We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123872 results
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Decision Reference DRN-3765669
21 Oct 2022 Bank of Ireland (UK) Plc UpheldConsumer CreditDRN-3765669 The complaint Miss B complains that Bank of Ireland (UK) Plc trading as Post Office Financial Services (BoI) lent her money that she was unable to afford to repay. What happened BoI provided Miss B with a personal loan of £18,000 on 24 November 2017. The loan was repayable over... (5 pages)View decision -
Decision Reference DRN-3727329
21 Oct 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3727329 The complaint Mr H has complained that the charges HSBC UK Bank Plc (“HSBC”) applied to his account caused him financial difficulties. What happened Mr H complained to HSBC about the charges applied to his account when it allowed him to go into unauthorised overdraft. HSBC issu... (3 pages)View decision -
Decision Reference DRN-3484694
21 Oct 2022 John Lewis Financial Services Limited UpheldBanking and PaymentsDRN-3484694 The complaint Mrs G complains that John Lewis Financial Services (JLFS) did not refund a number of payments made on her credit card. What happened Both parties are aware of what happened, so I won’t go into too much detail here. The crux of the issue is that a series of transac... (3 pages)View decision -
Decision Reference DRN-3697428
21 Oct 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3697428 The complaint Mrs P complains about Admiral Insurance (Gibraltar) Limited and their decision to limit the settlement amount she could receive following her claim for a damaged TV on her home insurance policy. What happened Mrs P held a home insurance policy, underwritten by Adm... (3 pages)View decision -
Decision Reference DRN-3761330
21 Oct 2022 Loanchoice Limited UpheldConsumer CreditDRN-3761330 The complaint Mr M complains Loanchoice Limited provided him with loans that he couldn’t afford to repay them. He also says these loans put him in a debt cycle. What happened Mr M initially complaint about 10 home collected loans advanced between September 2018 and December 202... (12 pages)View decision -
Decision Reference DRN-3640647
21 Oct 2022 Bankfoot Financial Services Ltd UpheldPensions and AnnuitiesDRN-3640647 The complaint Ms S complains that Bankfoot Financial Services Ltd (‘BFS’) moved her pension several times to different providers. She says they acted without her knowledge or consent. What happened In July 2016, Ms S contacted BFS to ask for their help to drawdown her tax-free ... (7 pages)View decision -
Decision Reference DRN-3712557
21 Oct 2022 Wesleyan Assurance Society UpheldInvestmentsDRN-3712557 The complaint Mr J’s complaint is about the non-disclosure of charges on his With Profits ISA held with Wesleyan Assurance Society (‘Wesleyan’). He says he wasn’t made aware of all of the charges when he received advice from Wesleyan. He would like a refund for the additional f... (9 pages)View decision -
Decision Reference DRN-3561296
21 Oct 2022 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-3561296 The complaint Mr T complains that Sainsbury's Bank Plc rejected his claim under section 75 Consumer Credit Act 1974 (“CCA”) in respect of a timeshare purchase. What happened In February 2018 Mr T and his wife purchased a timeshare while on holiday. A deposit was paid with ... (3 pages)View decision -
Decision Reference DRN-3762411
21 Oct 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3762411 The complaint Mr S complains that Admiral Insurance (Gibraltar) Limited (“Admiral”) hasn’t offered enough compensation for the distress and inconvenience he suffered after it replaced a macerator under his home emergency cover. What happened Mr S’s macerator toilet on his groun... (4 pages)View decision -
Decision Reference DRN-3282344
20 Oct 2022 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-3282344 The complaint Mr K complains that he was given misleading information by Hargreaves Lansdown Asset Management Limited regarding shares he held. He says that based on that information he decided not to sell shares and has consequently suffered a financial loss. To put things rig... (4 pages)View decision
