We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-3989140
20 Mar 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-3989140 The complaint Mr H, through his representative, complains that Evergreen Finance London Limited, trading as MoneyBoat.co.uk, lent to him when he could not afford it. What happened Mr H applied for and was approved for one loan of £400 in March 2020. It was repayable over six mo... (4 pages)View decision -
Decision Reference DRN-3818329
20 Mar 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3818329 The complaint Mr S complains about the sale of certain investments to him by an appointed representative of Gallium Fund Solutions Limited. He said these investments were mis-sold and the risks not properly explained, and he has now lost all his money. What happened The B&G... (6 pages)View decision -
Decision Reference DRN-3781772
20 Mar 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3781772 The complaint Mr R complains about the sale of certain investments to him by an appointed representative of Gallium Fund Solutions Limited. He said these investments were mis-sold and the risks not properly explained, and he has now lost all his money. What happened In April, J... (6 pages)View decision -
Decision Reference DRN-3999679
20 Mar 2023 Quilter Financial Planning Solutions Limited UpheldPensions and AnnuitiesDRN-3999679 The complaint The estate of the late Mr M1 complains that Quilter Financial Planning Solutions Ltd (Quilter) gave unsuitable advice in relation to the purchase of a fixed term annuity. He states that his father shouldn’t have been advised to take out a fixed term annuity withou... (6 pages)View decision -
Decision Reference DRN-4003089
20 Mar 2023 Inclusive Finance Limited UpheldConsumer CreditDRN-4003089 The complaint Mr P complains Inclusive Finance Limited, trading as Creditspring, lent to him irresponsibly. What happened In January 2021 Mr P entered into a credit agreement with Creditspring. He agreed to pay a fee of £6 a month for 12 months, which entitled him to draw down ... (5 pages)View decision -
Decision Reference DRN-4035051
20 Mar 2023 Society of Lloyd's UpheldInsuranceDRN-4035051 The complaint Mr T is unhappy that Society of Lloyd’s increased the cost of his income protection insurance premiums. What happened In May 2019 Mr T took out an income protection policy underwritten by Society of Lloyds. The policy covered him for accident, sickness and unemplo... (5 pages)View decision -
Decision Reference DRN-3458315
20 Mar 2023 TSB Bank plc UpheldBanking and PaymentsDRN-3458315 The complaint J complains it missed out on a cash incentive payment for switching its bank account to TSB Bank plc and this loss was as a result of TSB’s actions. J is represented by its director, Mr P. What happened In January 2021, J applied to transfer its account from its c... (3 pages)View decision -
Decision Reference DRN-4030867
20 Mar 2023 U K Insurance Limited UpheldInsuranceDRN-4030867 The complaint Miss S complains about U K Insurance Limited (trading as Direct Line – ‘UKI’)’s handling of her Buildings Insurance claim. All references to UKI also include its appointed agents. What happened The details of this complaint are well known to both parties, so I won... (3 pages)View decision -
Decision Reference DRN-3991369
20 Mar 2023 One Insurance Limited UpheldInsuranceDRN-3991369 The complaint Mr B complains about how One Insurance Limited handled a claim made on his motor insurance policy. What happened Mr B made a claim on his policy after his wife had an accident. He was unhappy that One Insurance didn’t provide him with a courtesy car, didn’t take ... (3 pages)View decision -
Decision Reference DRN-3975658
20 Mar 2023 Investment Funds Direct Limited UpheldInvestmentsDRN-3975658 The complaint Mr F complains Investment Funds Direct Limited trading as Ascentric (Ascentric) displayed the incorrect book costs for his holdings and this prevented him from trading sensibly. He also complained incorrect prices were shown for one of his holdings and the platfor... (5 pages)View decision