We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
-
Decision Reference DRN-3880408
20 Mar 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-3880408 The complaint Mr G complains about how Advantage Insurance Company Ltd (“Advantage”) handled a claim under his motor insurance policy. What happened Mr G had a motor insurance policy with Advantage. On 17 November 2021 Mr G was involved in a collision with a third-party vehicle... (4 pages)View decision -
Decision Reference DRN-3834235
20 Mar 2023 Vanguard Asset Management, Ltd UpheldPensions and AnnuitiesDRN-3834235 The complaint Mr A complains about delays by Vanguard Asset Management, Ltd (Vanguard) in dealing with a transfer of funds to Mr A’s Vanguard SIPP (self invested personal pension). Mr A says the delays meant he was unable to invest as he’d planned and he suffered a financial lo... (5 pages)View decision -
Decision Reference DRN-3981124
20 Mar 2023 Society of Lloyd's UpheldInsuranceDRN-3981124 The complaint Mrs H is unhappy that Society of Lloyd’s increased the cost of her income protection insurance premiums. What happened Mrs H took out an income protection insurance policy in April 2019 to cover her mortgage and house expenses in the event she became unemployed. S... (4 pages)View decision -
Decision Reference DRN-4002502
20 Mar 2023 West Bay Insurance Plc UpheldInsuranceDRN-4002502 The complaint Ms R complains about the level of service provided by West Bay Insurance Plc after she made a claim on her motor insurance policy. She wants compensation for the lack of a courtesy car and her trouble and upset. What happened Ms R’s car was taken for repairs follo... (2 pages)View decision -
Decision Reference DRN-4034659
20 Mar 2023 Whitechurch Securities Limited UpheldPensions and AnnuitiesDRN-4034659 The complaint Mrs M complains the advice she received from Whitechurch Securities Ltd trading as Whitechurch Financial Consultants (Whitechurch), to switch three of her existing pensions along with a pension credit to a SIPP was not suitable. She’s also unhappy about the discre... (9 pages)View decision -
Decision Reference DRN-4027481
20 Mar 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4027481 The complaint Mrs T is unhappy that a monthly subscription payment to an online merchant keeps being declined by Santander UK Plc. What happened Mrs T first raised her concerns about the repeated declining of the monthly subscription payment in September 2021, but the issue con... (2 pages)View decision -
Decision Reference DRN-4028991
20 Mar 2023 Metro Bank PLC UpheldConsumer CreditDRN-4028991 The complaint Mr J complains that Metro Bank PLC (trading as RateSetter) was irresponsible to lend to him. What happened Following two loans in 2018, Mr J borrowed a further £13,000 from RateSetter on 22 February 2022. The loan was due to be repaid in 36 monthly instalments of ... (4 pages)View decision -
Decision Reference DRN-4020816
20 Mar 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4020816 The complaint Mrs H says Tesco Personal Finance PLC, trading as Tesco Bank, irresponsibly lent to her. What happened Mrs H took out a credit card from Tesco Bank in November 2014. She was given a credit limit of £3,400. This was increased to £5,400 in February 2017 and to £6,40... (3 pages)View decision -
Decision Reference DRN-3899876
20 Mar 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3899876 The complaint Miss H complains about the settlement payment AA underwriting Insurance Company Limited (AA) offered her following an accident when her car was considered a total loss, under her motor insurance policy. What happened In July 2022 Miss H was involved in a car accid... (3 pages)View decision -
Decision Reference DRN-3986448
20 Mar 2023 Citibank UK Limited UpheldConsumer CreditDRN-3986448 The complaint Mr E says Citibank UK Limited continued to send him correspondence for a loan he had settled in 2015. What happened In July 2022 Mr E received a letter from Citibank saying he owed £10,434.12. He had received statements ever since he repaid the loan in full on 29 ... (2 pages)View decision