We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122405 results
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Decision Reference DRN-3554525
24 Aug 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3554525 The complaint Mrs O disputes multiple transactions which were carried out on her account using different debit cards. Mrs O says HSBC UK Bank Plc should refund the transactions as she did not make them. Mrs O brings the complaint via a representative. To keep things simple, alt... (4 pages)View decision -
Decision Reference DRN-3587341
24 Aug 2022 Scottish Widows Limited UpheldInvestmentsDRN-3587341 The complaint Mrs T complains that Scottish Widows Limited (Scottish Widows) failed to provide the call transcripts she requested. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’l... (1 page)View decision -
Decision Reference DRN-3608749
24 Aug 2022 Amtrust Europe Limited UpheldInsuranceDRN-3608749 The complaint Mr A complains about Amtrust Europe Limited’s handling of his furniture warranty claim. What happened Mr A owned two recliner chairs. In December 2020, he made a claim under his furniture warranty after the chairs experienced structural damage. Amtrust accepted th... (2 pages)View decision -
Decision Reference DRN-3665852
24 Aug 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3665852 The complaint Mr A is unhappy that Advantage Insurance Company Limited (Advantage) hasn’t repaired all the damage to his car after he made a theft claim. He’s also unhappy with the overall service received, and that Advantage hasn’t covered all the items taken from his car when... (6 pages)View decision -
Decision Reference DRN-3648223
24 Aug 2022 Amtrust Europe Limited UpheldInsuranceDRN-3648223 The complaint Mrs F complains about Amtrust Europe Limited’s handling of her claim for legal expenses insurance (LEI). Where I refer to Amtrust, this includes their agents and claims handlers. What happened The detailed background to this complaint is well known to both parties... (5 pages)View decision -
Decision Reference DRN-3653731
24 Aug 2022 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3653731 The complaint Mr M complained to BMW Financial Services(GB) Limited trading as ALPHERA Financial Services (“BMW”) when a car he acquired under a hire purchase agreement wasn’t as expected. What happened BMW agreed credit for Mr M on 23 October 2021 via a third party dealership ... (4 pages)View decision -
Decision Reference DRN-3624108
24 Aug 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3624108 The complaint Mr S complains that Halifax Share Dealing Limited (‘HSDL’) provided incorrect advice when he applied to transfer his individual savings account (‘ISA’) to another provider. Mr S says HSDL told him to sell his existing funds on-line so they could be sent to the new... (5 pages)View decision -
Decision Reference DRN-3662345
24 Aug 2022 Jarvis Investment Management Limited UpheldInvestmentsDRN-3662345 The complaint Mrs A complains that Jarvis Investment Management Limited trading as x-o.co.uk (Jarvis) caused her financial loss after it hadn’t told her about a corporate action. What happened Mrs A held shares in Company A on Jarvis’s platform. In December 2020, there was a co... (4 pages)View decision -
Decision Reference DRN-3664789
24 Aug 2022 Lendable Ltd UpheldConsumer CreditDRN-3664789 The complaint Miss V complains that Lendable Ltd irresponsibly lent her money on a high cost loan that she couldn’t afford to repay. What happened Lendable provided Miss V with a loan on 2 March 2019 for £10,000, repayable over 60 months at the monthly rate of around £315. She ... (4 pages)View decision -
Decision Reference DRN-3615183
24 Aug 2022 Acromas Insurance Company Limited UpheldInsuranceDRN-3615183 The complaint Mr F complains about the way Acromas Insurance Company Limited (“Acromas) handled his home insurance claim. Any reference to Acromas in this decision includes respective agents. What happened In May 2020 Mr F made a subsidence claim on his Acromas home insurance ... (2 pages)View decision
