We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 81150 results
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Decision Reference DRN-2352430
14 Jan 2021 Regency Investment Services Limited UpheldInvestmentsDRN-2352430 The complaint Mrs K, via her representative Mr R, complains that Regency Investment Services Limited (Regency) did not offer her suitable advice as her personal circumstances were not fully considered. Mr R has said that the charges were excessive and not fully disclosed to Mrs... (7 pages)View decision -
Decision Reference DRN-2361170
14 Jan 2021 Great Lakes Reinsurance (UK) SE UpheldInsuranceDRN-2361170 The complaint Mr and Mrs G are unhappy with how Great Lakes Reinsurance (UK) SE dealt with a claim under their home insurance policy for a water leak in their property. What happened The details of this complaint are well known to both parties and were explained at length by ou... (3 pages)View decision -
Decision Reference DRN-2451170
14 Jan 2021 PDL Finance Limited UpheldConsumer CreditDRN-2451170 The complaint Mr J, represented by a third party, complains that PDL Finance Limited trading as Mr Lender was irresponsible in its lending to him. What happened Initially it was thought that Mr J was provided with seven loans by Mr Lender and a view was issued on that basis. Ho... (5 pages)View decision -
Decision Reference DRN-2224978
14 Jan 2021 MBNA Limited UpheldBanking and PaymentsDRN-2224978 The complaint Mr L is unhappy as MBNA Limited have placed a default on his credit file relating to a credit card account. What happened Mr L suffered financial difficulty due to a change in occupation. This resulted in the minimum payment for his MBNA credit cards not being met... (3 pages)View decision -
Decision Reference DRN-2195085
14 Jan 2021 Admiral Insurance Company Limited UpheldInsuranceDRN-2195085 The complaint Miss P has complained that Admiral Insurance Company Limited unfairly refused to pay her claim for the cancellation of her holiday under her travel insurance. What happened Miss P was due to go on holiday with her partner who I shall call Mr R on 21 October 2018. ... (2 pages)View decision -
Decision Reference DRN-2110630
14 Jan 2021 Hastings Insurance Services Limited UpheldInsuranceDRN-2110630 The complaint Mr B has complained about the service he received when he cancelled a car insurance policy he bought through Hastings Insurance Services Limited trading as Hastings Direct (Hastings). What happened In March 2020 Mr B bought a car insurance policy through Hastings ... (3 pages)View decision -
Decision Reference DRN-2431267
14 Jan 2021 Loans 2 Go Limited UpheldConsumer CreditDRN-2431267 Complaint Mr F has complained that Loans 2 Go Limited (“L2G”) provided him with an unaffordable loan. He says the proper affordability checks weren’t considered. Background L2G provided Mr F with a loan of £1,000.00 in August 2019. This loan had an APR of 1,013.2% and an 18-mon... (4 pages)View decision -
Decision Reference DRN-2130682
14 Jan 2021 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-2130682 The complaint Mr T, complaining on behalf of Partnership F (three partners), feels that Volkswagen Financial Services (UK) Limited has treated the partnership unfairly regarding end of contract charges for damage to a car it had hired from it. What happened The partnership took... (4 pages)View decision -
Decision Reference DRN-2506142
13 Jan 2021 Capital One (Europe) plc UpheldBanking and PaymentsDRN-2506142 The complaint Mrs T complains that Capital One (Europe) plc failed to make her aware of unusual transactions on her credit card account. What happened Between 3 October 2019 and 11 October 2019, Mrs T’s son made a total of 156 purchases through a music app linked to Mrs T’s cre... (2 pages)View decision -
Decision Reference DRN-2504590
13 Jan 2021 Oakam Ltd UpheldConsumer CreditDRN-2504590 The complaint Miss J complains about three loans that she took out with Oakam Limited, which she said were unaffordable. The complaint has been brought to this service on Miss J’s behalf by her partner. But for ease, I shall refer below to all actions being taken by Miss J. Wha... (6 pages)View decision
