We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123872 results
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Decision Reference DRN-3727238
20 Oct 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3727238 The complaint Mrs B complains about Admiral Insurance (Gibraltar) Limited and their decision to reduce the cash settlement amount for her damaged TV after she’d already accepted a higher offer. What happened Mrs B held a Home Insurance policy, underwritten by Admiral. This poli... (3 pages)View decision -
Decision Reference DRN-3576873
20 Oct 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3576873 The complaint Ms H wanted to take funds from her personal pension but says ReAssure Limited’s poor handling and service over an extended period frustrated her wishes. What happened Ms H initially contacted ReAssure on 12 October 2020 seeking to withdraw £15,000 from her persona... (3 pages)View decision -
Decision Reference DRN-3626879
20 Oct 2022 Aspen Insurance UK Limited UpheldInsuranceDRN-3626879 The complaint Mr and Mrs B are unhappy Aspen Insurance UK Limited didn’t confirm whether it would cover a cancellation claim they made on their wedding insurance. As a result they incurred costs in pursuing the matter in court. What happened Mr and Mrs B have wedding insurance ... (3 pages)View decision -
Decision Reference DRN-3748660
20 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3748660 The complaint Mrs V is unhappy that Barclays Bank UK PLC applied a CIFAS marker against her name and closed her account with immediate effect. She’s also unhappy with the service it provided. What happened The details of this complaint are well known to both parties, so I won’t... (3 pages)View decision -
Decision Reference DRN-3759038
20 Oct 2022 Cheshire Trafford UK Limited UpheldInvestmentsDRN-3759038 The complaint Mr L complains that he hasn’t received any advice from Cheshire Trafford UK Limited since November 2018, and little contact, but that it’s continued to charge him fees. He wants the fees refunded and compensation for the loss of potential investment return. What h... (3 pages)View decision -
Decision Reference DRN-3642276
20 Oct 2022 Medway Credit Union Limited UpheldConsumer CreditDRN-3642276 The complaint Mrs W complains that Medway Credit Union misled her about the interest that would be applied to her loan and then after the loan term had ended, they withdrew funds from her savings without her consent to pay off the outstanding balance of the loan which she hadn’... (3 pages)View decision -
Decision Reference DRN-3763471
20 Oct 2022 Tesco Underwriting Limited UpheldInsuranceDRN-3763471 The complaint Ms D complains about how Tesco Underwriting Limited (Tesco) didn’t offer her enough for her vehicle and provided her with poor service when she made a claim on her motor insurance policy. What happened Ms D had a motor insurance policy with Tesco covering her vehi... (2 pages)View decision -
Decision Reference DRN-3752804
20 Oct 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3752804 Complaint Miss B has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to her. Amongst other things, she said the loan was unaffordable. Background Everyday Loans provided Miss B with a loan for £6,250.00 in August 2021. This loan had an AP... (3 pages)View decision -
Decision Reference DRN-3763896
20 Oct 2022 ITI Capital Limited UpheldInvestmentsDRN-3763896 The complaint Mr and Mrs H have complained about the time it has taken, and the treatment they have received, from ITI Capital Limited (‘ITI’) when their account was migrated over from a previous firm. What happened In July 2020 Mr and Mrs H’s share account, which they held wit... (3 pages)View decision -
Decision Reference DRN-3564281
19 Oct 2022 ITI Capital Limited UpheldInvestmentsDRN-3564281 The complaint Mrs A complains ITI Capital Limited (“ITI Capital”) didn’t administer her account properly and delayed its transfer, causing her stress and financial loss. What happened Mrs A says she started the transfer process in August 2020 and it completed in April 2021. She... (5 pages)View decision
