We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122405 results
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Decision Reference DRN-3647928
24 Aug 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3647928 The complaint Mr P complains about AvantCredit of UK, LLC trading as AvantCredit (AC) and their decision to provide him with a loan in 2015, which he feels was irresponsible. What happened In May 2015, Mr P took out a loan with AC. But Mr P struggled to maintain his monthly rep... (4 pages)View decision -
Decision Reference DRN-3410817
24 Aug 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3410817 The complaint Miss W complains that Monzo Bank Ltd (Monzo) didn’t do enough to protect her from falling victim to a scam. She thinks it should reimburse her losses of £33,000. What happened The details of this complaint are well known to both parties, so I won’t repeat them aga... (3 pages)View decision -
Decision Reference DRN-3270202
23 Aug 2022 Pensionhelp Limited UpheldPensions and AnnuitiesDRN-3270202 The complaint Mr M complains that Pensionhelp Limited (“Pensionhelp”) made an error when it sold investments in his self-invested personal pension (“SIPP”) prematurely and contrary to his instructions. He says that the error led to him suffering a financial loss of about £30,00... (6 pages)View decision -
Decision Reference DRN-3552771
23 Aug 2022 IG Markets Limited UpheldInvestmentsDRN-3552771 The complaint Mr S complains that IG Markets Limited prevented him from taking up a share alternative following an enhanced scrip dividend announcement. What happened Mr S has a share dealing account with IG Markets. He has a holding of shares in a company I will call “H”. In N... (2 pages)View decision -
Decision Reference DRN-3659182
23 Aug 2022 AFH Independent Financial Services Limited UpheldPensions and AnnuitiesDRN-3659182 The complaint Mr K complains about the advice he received from AFH Independent Financial Services Limited (AFH) to switch from his personal pension plans to a Self-Invested Personal Pension (SIPP) so that he could use the services of its Discretionary Fund Manager (DFM). Mr K i... (6 pages)View decision -
Decision Reference DRN-3664214
23 Aug 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3664214 The complaint Mr L complained about Lloyds Bank plc’s handling of disputed transactions. He wants significantly more compensation than Lloyds offered him. What happened Mr L had a Lloyds credit card with a credit limit of £5,500, which he’d opened in October 2020. Between 15 a... (5 pages)View decision -
Decision Reference DRN-3664415
23 Aug 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3664415 The complaint Mr S complains that the terms on which MotoNovo Finance Limited offered to accept his rejection of a car are unfair. What happened In September 2021 Mr S entered into a four-year hire purchase agreement for a used car with MotoNovo. After part exchange and payment... (2 pages)View decision -
Decision Reference DRN-3603649
23 Aug 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3603649 The complaint Mr S is unhappy that Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (‘VWFS’) gave him an incorrect figure when he voluntarily terminated (‘VT’) the hire purchase agreement he had with them. What happened On 29 April 2019 Mr S was sup... (3 pages)View decision -
Decision Reference DRN-3664268
23 Aug 2022 PayrNet Limited UpheldBanking and PaymentsDRN-3664268 The complaint Miss S has complained that PayrNet Limited won’t refund an ATM withdrawal where she explained the cash did not dispense. What happened This complaint regards a Pockit branded account. In June 2021, Miss S tried to withdraw £220 from a cash machine. She explained t... (3 pages)View decision -
Decision Reference DRN-3663063
23 Aug 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3663063 The complaint Mr and Mrs D complain that Barclays Bank UK PLC wouldn’t allow them to port their mortgage and wouldn’t refund the early repayment charge (ERC) they paid. What happened Mr and Mrs D had a mortgage with Barclays. On 23 October 2020, they sold their property and rep... (5 pages)View decision
