We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-2960744
12 Apr 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2960744 The complaint Mr G says The Prudential Assurance Company Limited (‘Prudential’) has not provided sufficient redress (and compensation for trouble and inconvenience) for mismanaging the transfer of his Self-Invested Personal Pension (‘SIPP’) to Aegon in 2020, and for the delay i... (6 pages)View decision -
Decision Reference DRN-3105269
12 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3105269 The complaint A company which I’ll refer to as W complain that contrary to its instructions to allow one of its directors, access to only one of its business accounts, in error Barclays Bank UK PLC granted the director access to all of them. In bringing the complaint W is repre... (3 pages)View decision -
Decision Reference DRN-3334415
12 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3334415 The complaint Mr S complained that Everyday Lending Limited trading as Everyday Loans lent to him irresponsibly and provided a loan that was unaffordable. What happened Mr S took out a loan with Everyday Loans as follows: Date taken Loan amount Term Monthly repayment Loan statu... (4 pages)View decision -
Decision Reference DRN-3275905
12 Apr 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3275905 The complaint Mr B complains that he got poor service from National Westminster Bank Plc (NatWest). What happened Mr B was a vulnerable customer and was given access to a dedicated helpline with NatWest. He called the helpline to set up a standing order but was told he had insu... (2 pages)View decision -
Decision Reference DRN-3430147
12 Apr 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3430147 The complaint Mr M complains that Barclays Bank UK PLC caused delays with his mortgage application. He says his purchase fell through as a result. Mr M asks for compensation of £10,000 for the costs and upset this caused. What happened Mr M applied for a mortgage with Barclays ... (2 pages)View decision -
Decision Reference DRN-3211219
12 Apr 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3211219 The complaint Miss S is unhappy that NewDay Ltd, trading as Aqua, provided credit to her which she feels was unaffordable for her. What happened In March 2017, Miss S applied for a credit account with NewDay. Her application was accepted, and NewDay issued Miss S with a credit ... (3 pages)View decision -
Decision Reference DRN-3368053
12 Apr 2022 QIC Europe Ltd UpheldInsuranceDRN-3368053 The complaint Mr B complains that QIC Europe Limited mishandled his claim on his van insurance policy. Where I refer to QIC, I include claims-handlers and others insofar as I hold QIC responsible for their acts or omissions. What happened The subject matter of the claim and com... (3 pages)View decision -
Decision Reference DRN-3278544
12 Apr 2022 Aviva Insurance Limited UpheldInsuranceDRN-3278544 The complaint Mr D and Mrs D complain about delays and errors in the handling of a property insurance claim by Aviva Insurance Limited. What happened Mr D and Mrs D have a property owners’ insurance policy underwritten by Aviva. They first made a claim relating to subsidence at... (3 pages)View decision -
Decision Reference DRN-3428993
12 Apr 2022 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-3428993 The complaint Ms J is unhappy with the outcome of her Section 75 Consumer Credit Act 1974 (the ‘Act’) claim against Omni Capital Retail Finance Limited trading as Omni Capital, for some allegedly mis-sold solar panels. What happened Ms J is represented by a firm of solicitors. ... (5 pages)View decision -
Decision Reference DRN-3391503
12 Apr 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3391503 The complaint Ms S complains that Moneybarn No. 1 Limited refused to let her reject a car that was both faulty and unsuitable. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute so instead ... (2 pages)View decision
