We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123872 results
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Decision Reference DRN-3721602
18 Oct 2022 IGO4 Partners Limited UpheldInsuranceDRN-3721602 The complaint Mr H complains that IG04 Partners Limited mishandled his motor insurance policy. Where I refer to IG04, I refer to the above-named company and I include engineers and others insofar as I hold IG04 responsible for their acts or omissions. What happened Mr H had a v... (7 pages)View decision -
Decision Reference DRN-3752075
18 Oct 2022 Morses Club PLC UpheldConsumer CreditDRN-3752075 The complaint Miss R, through her representative, complains that Morses Club PLC lent to her when she could not afford it. What happened Using information from Morses, here is a brief loan table. Loan Date of Loan Capital Sum Date Settled Term (w) Weekly Repayment 1 23/07/2019 ... (5 pages)View decision -
Decision Reference DRN-3713126
18 Oct 2022 QIC Europe Ltd UpheldInsuranceDRN-3713126 The complaint Ms B has complained about the way QIC Europe Ltd dealt with a claim she made under her car insurance policy. She’s unhappy with the service she received and the total loss settlement it paid. All reference to the insurer QIC includes its agents. What happened Ms B... (4 pages)View decision -
Decision Reference DRN-3407779
18 Oct 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3407779 The complaint Mr M complains about the advice given by Portal Financial Services LLP (‘Portal’) in relation to a defined-benefit (‘DB’) occupational pension scheme that he held. Portal processed the transfer of Mr M’s DB scheme benefits to a personal pension so that he could ta... (8 pages)View decision -
Decision Reference DRN-3722496
18 Oct 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3722496 The complaint Mr W complains about Admiral Insurance (Gibraltar) Limited’s (Admiral) handling of his claim and valuation of his car following a collision, under his motor insurance policy. What happened Mr W was involved in a collision when driving his car. Admiral accepted his... (4 pages)View decision -
Decision Reference DRN-3603834
18 Oct 2022 Tideway Investment Partners LLP UpheldPensions and AnnuitiesDRN-3603834 The complaint Mr M complains about advice he received from Tideway Investment Partners LLP (‘Tideway’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him an... (15 pages)View decision -
Decision Reference DRN-3758897
18 Oct 2022 Nelson Insurance Company Ltd UpheldInsuranceDRN-3758897 The complaint Mr E has complained about his commercial car insurance provider Nelson Insurance Company Limited because it wouldn’t accept damage found to his car had been caused in an accident which it had accepted a claim for. What happened Mr E had an accident in February 202... (4 pages)View decision -
Decision Reference DRN-3539152
18 Oct 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3539152 The complaint E, a limited company, complains about delays by National Westminster Bank Plc in closing a Euro bank account and transferring the balance. It asks for compensation for time spent and losses due to changes in the exchange rate. E is represented by its director (Ms ... (3 pages)View decision -
Decision Reference DRN-3600417
18 Oct 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3600417 The complaint Mr S complains about the advice given by Portal Financial Services LLP (‘Portal’) in relation to a deferred defined-benefit (‘DB’) occupational pension scheme that he held. Portal processed the transfer of Mr S’ DB scheme benefits to a Personal Pension with a draw... (9 pages)View decision -
Decision Reference DRN-3560146
18 Oct 2022 U K Insurance Limited UpheldInsuranceDRN-3560146 The complaint Mr B and Ms O are unhappy with the service they received from U K Insurance Limited when they made a claim on their travel insurance policy. Although they are represented, I’ll refer to representations having been made by Ms O throughout my decision. What happened... (3 pages)View decision
