We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123872 results
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Decision Reference DRN-3619144
18 Oct 2022 Unum Ltd UpheldInsuranceDRN-3619144 The complaint Ms H is unhappy with the way Unum Limited’s handled her income protection claim. Ms H brings her complaint through a third-party representative. But, for simplicity, I’ll refer to all submissions as being made by her personally. What happened Ms H has an income pr... (2 pages)View decision -
Decision Reference DRN-3678894
18 Oct 2022 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3678894 The complaint Mrs S complains about Casualty & General Insurance Company (Europe) Ltd (CGI) and their decision to decline the second claim she made on her pet insurance policy, after her first claim for the same condition had been accepted. What happened On 24 March 2022, M... (3 pages)View decision -
Decision Reference DRN-3756701
18 Oct 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3756701 The complaint Mr B complains that Portal Financial Services LLP (Portal) gave him unsuitable advice to transfer his personal pension to a self-invested personal pension (SIPP), causing him to suffer a loss in the value of his pension benefits. What happened In February 2014 Mr ... (6 pages)View decision -
Decision Reference DRN-2880247
18 Oct 2022 Prydis Wealth Limited UpheldPensions and AnnuitiesDRN-2880247 The complaint Ms L complains about the advice given by Prydis Wealth Limited when she transferred the benefits from her defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’) it recommended. What happened I understand Ms L began working ... (12 pages)View decision -
Decision Reference DRN-3693147
18 Oct 2022 U K Insurance Limited UpheldInsuranceDRN-3693147 The complaint Mr B’s complaint is about a claim he made on a pet insurance policy he has with U K Insurance Limited (UKI). He is unhappy that UKI declined a claim for treatment of his dog because it was within the first 14 days of the policy cover. What happened Mr B had a poli... (4 pages)View decision -
Decision Reference DRN-3758634
18 Oct 2022 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-3758634 The complaint Mr S has complained about his motor insurer Liverpool Victoria Insurance Company Limited as he thinks it failed to properly repair his car following an accident. What happened Mr S had an accident which was not his fault and LV took his car in for repair. Mr S fel... (5 pages)View decision -
Decision Reference DRN-3758626
18 Oct 2022 Nationwide Building Society UpheldMortgagesDRN-3758626 The complaint Miss M’s complaint is about an application for a mortgage she made to Nationwide Building Society. She is unhappy that the application was declined, believes Nationwide’s decision was wrong and that it treated her unfairly. What happened Miss M applied for a mortg... (4 pages)View decision -
Decision Reference DRN-3699963
17 Oct 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3699963 The complaint Mrs M complains about Advantage Insurance Company Limited’s (Advantage) handling of her complaint following an accident she had when driving her car, under her motor insurance policy. What happened In January 2022 Mrs M collided with two posts whilst driving her c... (4 pages)View decision -
Decision Reference DRN-3758295
17 Oct 2022 British Gas Insurance Limited UpheldInsuranceDRN-3758295 The complaint Mrs M complains that British Gas Insurance Limited is responsible for mishandling a claim on her home emergency insurance policy. Where I refer to British Gas, I refer to the above-named insurance company and I include its associated plumbing and drainage company ... (5 pages)View decision -
Decision Reference DRN-3696059
17 Oct 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3696059 The complaint Mr T complains that Creation Consumer Finance Ltd haven’t properly dealt with a Section 75 Consumer Credit Act 1974 claim (‘S75 claim’) about a faulty bed. In this complaint Mr T is assisted by his representative but for ease I will refer to Mr T throughout. What ... (3 pages)View decision
