We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3289429
12 Apr 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3289429 The complaint Miss B complains that Loans 2 Go Limited (Loans2Go) lent to her irresponsibly. What happened Using information from both parties, we know that Miss B was approved for one loan on 6September 2019 for a capital sum of £1,500 repayable over 18 months at £342.83 each.... (4 pages)View decision -
Decision Reference DRN-3428505
12 Apr 2022 Better Retirement Group Ltd UpheldPensions and AnnuitiesDRN-3428505 The complaint Mr K says the advice given by Better Retirement Group Ltd (BRG) to transfer his occupational pension scheme (OPS) benefits, into a Self-invested Personal Pension (SIPP) with Momentum Pension Ltd (MP) and invest in the SVS Securities (SVS) Growth portfolio overseen... (13 pages)View decision -
Decision Reference DRN-3400975
12 Apr 2022 ATLANTA 1 INSURANCE SERVICES LIMITED UpheldInsuranceDRN-3400975 The complaint Mr C complains Atlanta 1 Insurance Services Limited Trading as Swinton Van (Swinton) incorrectly renewed his motor insurance policy. There are several parties and representatives of Swinton involved throughout the claim but for the purposes of this complaint I’m o... (3 pages)View decision -
Decision Reference DRN-3258975
12 Apr 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3258975 Complaint Ms P has complained that Shawbrook Bank Limited (“Shawbrook”) rejected her claim against it under Section 75 of the Consumer Credit Act 1974. Ms P bought solar panels for her home in March 2018. The purchase was funded by a 10- year loan from Shawbrook, and that busin... (3 pages)View decision -
Decision Reference DRN-3412826
12 Apr 2022 ValidPath Limited UpheldPensions and AnnuitiesDRN-3412826 The complaint Mr H complains, with the help of a representative, that Mr D of Wealthwise CFM Ltd (WCFM) an appointed representative (AR) of ValidPath Limited (ValidPath) gave him unsuitable advice to invest in Stirling Mortimer 6 (Morocco). What happened WCFM advised Mr H to sw... (18 pages)View decision -
Decision Reference DRN-3081772
12 Apr 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3081772 The complaint Ms H complains that TSB Bank Plc didn’t do enough to help her when she was the victim of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview of some of the key events here. On 13 July 202... (4 pages)View decision -
Decision Reference DRN-3429197
12 Apr 2022 Premia Solutions Ltd UpheldInsuranceDRN-3429197 The complaint Mr M’s representative complains on his behalf that Premia Solutions Ltd (Premia) paid his claim settlement to an incorrect bank account that did not belong to him. References to Mr M or his representative, will include the other. There are several parties and repr... (4 pages)View decision -
Decision Reference DRN-3347966
12 Apr 2022 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-3347966 The complaint Miss L complains that a car she bought under a conditional sale agreement from Santander Consumer (UK) Plc was not of satisfactory quality. She wants to reject it. What happened In November 2021 Miss L entered into a conditional sale agreement with Santander for a... (2 pages)View decision -
Decision Reference DRN-3405242
12 Apr 2022 Home Retail Group Card Services Limited UpheldConsumer CreditDRN-3405242 The complaint Mr T says Home Retail Group Card Services Limited (“Home Retail Group”), trading as Argos Financial Services, irresponsibly lent to him. He has requested that the interest and late payment charges he paid on his account be refunded. What happened This complaint is... (3 pages)View decision -
Decision Reference DRN-3328438
12 Apr 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3328438 The complaint S Ltd, represented by Mr R, complained about delays when it tried to open a foreign currency account with Metro Bank PLC. What happened S Ltd opened a business account with Metro in January 2020. In August 2021, Mr R, for S Ltd, tried several times ... (4 pages)View decision
