We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
-
Decision Reference DRN-3633763
12 Aug 2022 Ageas Insurance Limited UpheldInsuranceDRN-3633763 The complaint Mr B has complained about Ageas Insurance Limited’s decision to reject a claim a named driver made under his motor trade policy. What happened In July 2020 Mr P, a named driver under Mr B’s policy was involved in an incident with another vehicle. Mr P was using tr... (2 pages)View decision -
Decision Reference DRN-3558548
12 Aug 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3558548 The complaint Mr F complains that he’s lost out financially due to Aviva Life and Pensions UK Ltd (Aviva) selling his pension investments after he withdrew his instruction to disinvest and hold his pension in cash. He also complains that Aviva didn’t properly action his request... (8 pages)View decision -
Decision Reference DRN-3641566
12 Aug 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3641566 The complaint Miss G complains about Lloyds Bank PLC’s actions when blocking her account. What happened In January 2021, Lloyds blocked Miss G’s account. Miss G wasn’t able to access the money in her account and said this impacted her daily life as she couldn’t pay her rent and... (2 pages)View decision -
Decision Reference DRN-3459700
11 Aug 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3459700 The complaint Mr N complains Clydesdale Bank Plc trading as Virgin Money (“Virgin”) cancelled the promotional interest rate on his credit card account and refused to reinstate it. What happened Mr N holds a credit card account with Virgin. On 17 September 2021, Mr N called Virg... (3 pages)View decision -
Decision Reference DRN-3619192
11 Aug 2022 Acromas Insurance Company Limited UpheldInsuranceDRN-3619192 The complaint Mr L complains about the settlement offered by Acromas Insurance Company Limited following a claim on his car insurance. What happened Mr L had car insurance with Acromas. He had an accident which resulted in his car being written off. Acromas accepted his claim a... (2 pages)View decision -
Decision Reference DRN-3642582
11 Aug 2022 Zurich Insurance PLC UpheldInsuranceDRN-3642582 The complaint Company K complains that Zurich Insurance PLC (“Zurich”) have unfairly declined its Contractors All Risks claim. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. In brief summary, Company K sub... (5 pages)View decision -
Decision Reference DRN-3621341
11 Aug 2022 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-3621341 The complaint Mr S and Ms S complain DAS Legal Expenses Insurance Company Limited (DAS) have wrongly refused to pay their claim for loss of rent under their Legal Expenses Insurance (LEI) Policy. What happened Mr S and Ms S had cover for rent arrears as part of their LEI policy... (3 pages)View decision -
Decision Reference DRN-3583123
11 Aug 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3583123 The complaint Mr B complains about credit limit rises on his credit card account with Barclays Bank UK PLC, trading as Barclaycard. He’s also unhappy with the support offered by Barclays when he experienced financial difficulty. What happened The background to this complaint is... (4 pages)View decision -
Decision Reference DRN-3515828
11 Aug 2022 Chaucer Insurance Company Designated Activity Company UpheldInsuranceDRN-3515828 The complaint Mr C is unhappy that Chaucer Insurance Company Designated Activity Company declined a claim he made on his travel insurance policy. What happened Mr C was due to go on holiday in early June 2020 to a country I’ll refer to as S. The holiday was booked by Mr C’s bro... (4 pages)View decision -
Decision Reference DRN-3638261
11 Aug 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3638261 The complaint Mrs R complains Santander UK Plc failed to assist her when she wanted to dispute a payment on her debit card for flights from an airline which were not provided. Mrs R is represented in her case by a family member, Mr R. When I refer to things said or done by Mrs ... (2 pages)View decision
