We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3327384
12 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3327384 The complaint Miss T complains about the management of her account with Barclays Bank UK PLC. Miss T includes in her various issues the removal of an overdraft in September 2021. And that she was never informed about that removal. Her complaint points include that she kept rece... (8 pages)View decision -
Decision Reference DRN-3332471
12 Apr 2022 Bought By Many Ltd UpheldInsuranceDRN-3332471 The complaint Miss A has complained that Bought by Many Ltd (BBM) has mis-sold her pet insurance by advising her that her pet kitten would be covered for a kidney abnormality but then declining a claim on the ground that it was a pre-existing condition. What happened When Miss ... (3 pages)View decision -
Decision Reference DRN-3228267
12 Apr 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3228267 The complaint Mr C complains about how HSBC UK Bank Plc dealt with his credit card account application. What happened Mr C says he was advised by HSBC that he could close his existing credit card account and apply for an upgraded credit card account. He says HSBC ran two credit... (2 pages)View decision -
Decision Reference DRN-3428470
12 Apr 2022 Astrenska Insurance Limited UpheldInsuranceDRN-3428470 The complaint Mr S complains that Astrenska Insurance Limited is responsible for poor service in connection with a home emergency insurance policy. Where I refer to Astrenska, I include engineers and others insofar as I hold Astrenska responsible for their acts or omissions. Wh... (3 pages)View decision -
Decision Reference DRN-3349855
12 Apr 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3349855 The complaint Ms B’s complaint is about a delay in receiving her benefits as a lump sum from her pension policy with ReAssure Limited. What happened Ms B has a pension policy with ReAssure. Ms B wanted to take her pension fund as a lump sum in August 2020 at age 55. She emailed... (4 pages)View decision -
Decision Reference DRN-3403610
12 Apr 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3403610 The complaint Ms K complained that HSBC UK Bank plc didn’t close her account when she said she’d asked it to. Miss K asked for £10,000 compensation, and for all adverse reports to be removed from her credit file. What happened Miss K had an HSBC student account. She said that i... (5 pages)View decision -
Decision Reference DRN-3428131
12 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3428131 The complaint Mr G complains about the way AvantCredit of UK, LLC has administered his fixed sum loan account. What happened I issued a provisional decision in which I said: “I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the ci... (2 pages)View decision -
Decision Reference DRN-3428028
12 Apr 2022 MBNA Limited UpheldBanking and PaymentsDRN-3428028 The complaint Mr J complains MBNA Limited are holding him liable for transactions made on his credit card account which he says he didn’t make. What happened I summarised the facts surrounding Mr J’s complaint in my provisional decision. I now repeat those same facts for the pu... (5 pages)View decision -
Decision Reference DRN-3120524
12 Apr 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3120524 The complaint Mr R complains that Tesco Personal Finance Plc (“Tesco”) have failed to refund £4,800 he lost as part of an investment scam. What happened Mr R fell victim to an investment scam, whereby he transferred over £16,000 to fraudulent merchants (Trade Capital and Extick... (4 pages)View decision -
Decision Reference DRN-3422500
12 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3422500 Complaint Mr B has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr B with a loan for £1,100.00 in April 2015. This loan was due to be repaid in 24 monthly instalments of just... (2 pages)View decision
