We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3393461
12 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3393461 Complaint Mrs M has complained about loans AvantCredit of UK, LLC (“Avant Credit”) provided to her. Background Avant Credit provided Mrs M with an initial loan for £4,750.00 in February 2019. This loan was due to be repaid in 36 monthly instalments of just under £230. Mrs M rep... (2 pages)View decision -
Decision Reference DRN-3415590
12 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3415590 Complaint Ms E has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to her. She says the loan was unaffordable. Background Avant Credit provided Ms E with a loan for £4,000.00 in October 2015. This loan was due to be repaid in 48 monthly instalments of j... (3 pages)View decision -
Decision Reference DRN-3174111
11 Apr 2022 FACET INVESTMENT MANAGEMENT LTD UpheldPensions and AnnuitiesDRN-3174111 The complaint Mr F complains about the advice he received from Berkeley Financial Partners Ltd (Berkeley) to invest in the ‘FACET Fund no.3’ within his Self-invested Personal Pension (SIPP). He believes that this might have presented more risk that was suitable for his Cautious... (8 pages)View decision -
Decision Reference DRN-3365399
11 Apr 2022 Oplo PL Ltd UpheldConsumer CreditDRN-3365399 The complaint Mr H complains that Oplo PL Ltd (when it was trading as 1 st Stop Personal Loans Limited) irresponsibly provided him with an unaffordable loan.(To keep things simpler, I’ll refer to the lender as ‘1 st Stop’). What happened 1st Stop provided Mr H with a loan as fo... (4 pages)View decision -
Decision Reference DRN-3420876
11 Apr 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3420876 The complaint Mr K complains that a car he acquired via a conditional sale agreement with Moneybarn No.1 Limited wasn’t of satisfactory quality. What happened In October 2020 Mr K entered into a 60-month conditional sale agreement with Moneybarn for a used car. The car was arou... (4 pages)View decision -
Decision Reference DRN-3390556
11 Apr 2022 Watford Insurance Company Europe Limited UpheldInsuranceDRN-3390556 The complaint Mr D complains that Watford Insurance Company Europe Limited unfairly declined his bicycle insurance claim. What happened Around September 2021, Mr D’s bicycle was stolen from the communal bicycle storage room of the apartment building where he lives. Mr D says hi... (3 pages)View decision -
Decision Reference DRN-3419677
11 Apr 2022 Quilter Financial Limited UpheldPensions and AnnuitiesDRN-3419677 The complaint Mr H complains an appointed representative of Quilter Financial Limited gave him unsuitable advice to move his pension to a self-invested personal pension (SIPP) where his funds were overseen by a discretionary fund management service. What happened Mr H’s indepen... (12 pages)View decision -
Decision Reference DRN-3370494
11 Apr 2022 John Lewis Financial Services Limited UpheldBanking and PaymentsDRN-3370494 The complaint Mrs P is unhappy with how John Lewis Financial Services Limited (‘JLF’) responded to her dispute about a service she had paid for using her JLF credit card. What happened As part of a holiday booking Mrs P used her JLF credit card to pay an airline for pre-booked ... (3 pages)View decision -
Decision Reference DRN-3427403
11 Apr 2022 Al Rayan Bank PLC UpheldInvestmentsDRN-3427403 The complaint Mr K complains that Al Rayan bank PLC (Al Rayan) made errors in opening a 24-month fixed deposit. What happened On 24 June 2020, Mr K applied to Al Rayan to open a 24-month fixed deposit at a profit rate of 1.41%. He said he would deposit £50,000 in the account. T... (4 pages)View decision -
Decision Reference DRN-3427348
11 Apr 2022 Amtrust Europe Limited UpheldInsuranceDRN-3427348 The complaint Mrs G is unhappy with the handling and decline of a claim she made to Amtrust Europe Limited. She’s also unhappy Amtrust has backdated removal of subsidence cover from her policy. What happened Mrs G owns a property which she lets out to tenants. She’s insured the... (7 pages)View decision
