We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 123872 results
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Decision Reference DRN-3707860
17 Oct 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3707860 The complaint Miss C has complained that Portal Financial Services LLP gave her unsuitable advice to transfer her personal pension to a SIPP (Self Invested Personal Pension). What happened Miss C’s complaint was considered by one of our investigators. He sent his assessment of ... (7 pages)View decision -
Decision Reference DRN-3717357
17 Oct 2022 Aviva Insurance Limited UpheldInsuranceDRN-3717357 The complaint The estate of Mr T is unhappy with the way that Aviva Insurance Limited handled a claim on his travel insurance policy. What happened In 2019 Mr T very sadly died whilst he was on holiday. His estate made a claim on the policy for repatriation and funeral costs. T... (3 pages)View decision -
Decision Reference DRN-3732839
14 Oct 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3732839 The complaint Ms L complains about the poor service and delays she experienced when she transferred her ReAssure Limited personal pension pot to her occupational pension scheme. Ms L says she thinks she has lost out financially as a result of the delays. What happened Ms L held... (7 pages)View decision -
Decision Reference DRN-3712783
14 Oct 2022 Get Claims Advice Ltd UpheldClaims ManagementDRN-3712783 The complaint Mr J’s complained that Get Claims Advice Ltd (“GCA”) charged him a success fee when he recovered money in a pension mis-selling claim – even though he’d heard nothing from them for over two years. What happened In summer 2017, Mr J contacted GCA and asked them to ... (3 pages)View decision -
Decision Reference DRN-3737998
14 Oct 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3737998 The complaint Mr G and Mrs K complains that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim they made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system they say were misrepresented to them by the supplier. Mr G and Mrs... (7 pages)View decision -
Decision Reference DRN-3347614
14 Oct 2022 QIC Europe Ltd UpheldInsuranceDRN-3347614 The complaint Mr and Mrs W are a partnership who trade as F. They have complained about the indemnity period start date QIC Europe Ltd (QEL) applied to their business interruption insurance claim and also about the amount of time QEL took to settle their claim. What happened Mr... (5 pages)View decision -
Decision Reference DRN-3574180
14 Oct 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3574180 The complaint Mrs S complains about the transfer of her holdings from Halifax Share Dealing Limited, referred to as “HSDL” or “the transferor” to a third-party provider, referred to as “the transferee”. She’s unhappy that HSDL failed to do the following: Transfer £130,250 cash... (6 pages)View decision -
Decision Reference DRN-3753747
14 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3753747 The complaint Mr R complained that Barclays Bank UK PLC didn’t take enough care to protect his account, after there were fraudulent attempts to use his credit card. What happened On 2 November 2021, Barclays received several calls about Mr R’s credit card. The caller passed sec... (6 pages)View decision -
Decision Reference DRN-3666745
14 Oct 2022 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-3666745 The complaint Mr K has complained that Scottish Widows Limited trading as Clerical Medical made changes to his pension (switching funds and increasing contributions) that he only wanted an illustration for. Mr K would like to be put back into the position he would have been in ... (3 pages)View decision -
Decision Reference DRN-3494114
14 Oct 2022 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-3494114 Complaint Mrs B has complained that Sainsbury's Bank Plc rejected her claim against it under Section 75 of the Consumer Credit Act 1974. Background Mrs B bought solar panels for her home in 2012. The purchase was funded in part by a credit card with Sainsbury’s, and that b... (3 pages)View decision
