We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
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Decision Reference DRN-3642891
11 Aug 2022 St James's Place Investment Administration Limited UpheldInvestmentsDRN-3642891 The complaint Mr C complains that St James’s Place Investment Administration Limited (SJP) caused a delay when he was transferring his stocks and shares ISA to a new provider. What happened Mr C held a stocks and shares ISA with SJP. In late 2020 he wanted to transfer it to a d... (5 pages)View decision -
Decision Reference DRN-3608108
11 Aug 2022 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-3608108 The complaint Miss F complains about The National Farmers’ Union Mutual Insurance Society Limited (NFU) cancelling her horse and rider insurance policy following a claim made for treatment to her horse. References to NFU include their agents who administer the policy. What happ... (7 pages)View decision -
Decision Reference DRN-3600316
11 Aug 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3600316 Complaint Mrs H has complained that Tesco Personal Finance PLC (trading as “Tesco” Bank) irresponsibly provided her with a credit card. She’s said the credit card and limit increase were unaffordable and led to her ending up in persistent debt. Background Mrs H was provided wit... (3 pages)View decision -
Decision Reference DRN-3624895
11 Aug 2022 Yorkshire Building Society UpheldMortgagesDRN-3624895 The complaint Mr and Mrs S say that Yorkshire Building Society trading as Chelsea Building Society (and referred to here as CBS) unfairly declined their request to transfer their offset mortgage product onto a new mortgage. To settle the complaint, Mr and Mrs S would like CBS t... (4 pages)View decision -
Decision Reference DRN-3284928
11 Aug 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3284928 The complaint Mr F complains about Options UK Personal Pensions LLP, (and trading as Carey Pensions UK LLP [Carey] at the time of the relevant events) accepting an application for a Self- Invested Personal Pension (SIPP), and an investment in Store First, from an unregulated bu... (16 pages)View decision -
Decision Reference DRN-3202342
11 Aug 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3202342 The complaint Mr H complains about Options UK Personal Pensions LLP, (trading as Carey Pensions UK LLP [Carey] at the time of the relevant events) accepting an application for a Self- Invested Personal Pension (SIPP), and an investment in Store First and Gas Verdant, from an un... (19 pages)View decision -
Decision Reference DRN-2349821
11 Aug 2022 Fairmead Insurance Limited UpheldInsuranceDRN-2349821 The complaint Mr B and Mr H have complained about their home insurer Fairmead Insurance Limited in respect of a claim they made to it when they found water in the cellar of their home. What happened Mr B noted that the wall in his bedroom was wet. Upon investigation, water was ... (4 pages)View decision -
Decision Reference DRN-3487230
11 Aug 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3487230 The complaint Mr U has complained about his car insurer Admiral Insurance Company Limited as he thinks it valued his car too low and unfairly disposed of it without his permission. What happened Mr U had an accident in May 2021 and made a claim to Admiral. Admiral said his car ... (3 pages)View decision -
Decision Reference DRN-3639422
11 Aug 2022 London General Insurance Company Limited UpheldInsuranceDRN-3639422 The complaint Mr F has complained about his car warranty provider, London General Insurance Company Limited (LGI) as it declined a claim he made when his car broke down. What happened Mr F had a break down in July 2021. His garage said the crankshaft in the engineer had snapped... (3 pages)View decision -
Decision Reference DRN-3419592
10 Aug 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3419592 The complaint Mr B complains that Revolut Ltd blocked access to his account, and he’d like compensation for the impact on him. What happened Mr B had an account with Revolut. In December 2020 Revolut restricted access to Mr B’s account. Mr B wasn’t happy with Revolut’s actions,... (2 pages)View decision
